Information
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Site
- ARKLATEX - Little Rock
- ARKLATEX - Shreveport
- ARKLATEX - New Orleans
- BOR - El Paso
- BOR - McAllen, Del Rio, Laredo
- DFW - Dallas
- DFW - Fort Worth
- NMOK - New Mexico
- NMOK - Oklahoma
- SCT - Austin
- SCT - Houston
- SCT - San Antonio
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Conducted on
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Prepared by
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Location
ADMIN
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Do Asset Business Plans accurately identify Property Managers and contact information?
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Does the Service Center have a protocol for managing keys?
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Does the Service Center have a protocol for tenants to reserve conference rooms?
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Does the Service Center maintain accurate tenant lists?
FILES
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Does the Service Center have a current file plan?
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Does the Service Center store sensitive documents appropriately?
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Fort Worth Service Center's Filing Plan has been shared with this office.
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Fort Worth Service Center's Filing Plan has been shared with this office.
TIMEKEEPING
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Do Leave balances match between supervisor's report and GSA 873 documentation?
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Are time card amendments processed timely?
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Is overtime properly documented (GSA form 544)?
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Do time cards accurately reflect telework hours?
TRAVEL
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Are travel vouchers completed within 5 days of trip completion?
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Are travel vouchers coded to appropriate accounting strip/org code?
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Are travel fees (airline, room, taxes, voucher) documented properly on vouchers?
TRAINING
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Do all employees have a current IDP on file?
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Are SF-182's completed and available in CHRIS or FAITAS?
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Are Continuous Learning certificates available in FAITAS?
LIVING BUILDINGS
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Have any permitted activities been hosted during the past 24 months?
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Were any permit requests denied?
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Were denied permit requests routed through Legal?
MEASURES
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What is the current allocation (RSF) per person within GSA space?
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Is the Service Center meeting the regional target for Per Cent of Owned Buildings with Positive FFO?
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Comments regarding Owned FFO not meeting regional target
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Is the Service Center meeting the regional target for Percent of Owned Assets with Return on Equity (ROE)>=6%?
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Comments regarding Owned ROI not meeting regional target
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Has the Service Center consistently maintained less than 5% Vacant Space in owned facilities?
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Comments regarding Owned vacant space
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Has the Service Center consistently maintained less than 1.5% Vacant Space in leased facilities?
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Comments regarding Leased vacant space
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Is the Service Center meeting the national goal for timely activation and billing of OAs?
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Comments regarding timely activation and billing of OA's
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Has interim billing been effectively used to isolate customers from undue lapses in billing?
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Customer Transaction - Are at least 88% of tenants "Satisfied" or "Highly Satisfied"?
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Tenant Satisfaction - Are at least 83% of tenants "Satisfied" or "Highly Satisfied"?
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Does the Property Manager have action plans from the last Tenant Satisfaction Survey cycle?
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Is the Property Manager implementing the action plans?
WELLNESS
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Is there ample space provided in high visibility areas throughout the building to market and promote wellness activities?
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Comments regarding space for wellness activities
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What wellness building amenities offered to the tenants?
- Yes
- No
- N/A
PROGRAM COMPLIANCE
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Program Compliance
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Program Reviewer
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Field Office Representative
