Service Evaluation Form - Seat Back Stickers

• Bus Service Evaluation Form
  
  North Region

• Name of Evaluator

• Job role

• Date

  Date

• Scheduled Time

  Date

• Boarding time

  Date

• Is the bus on time?

  Yes

  No

  N/A
• Boarding Location
  Address

• Service Number

• Fleet Number

• Approximate head count on vehicle

• If early or late, by how many minutes?

• External vehicle appearance. 1 being poor, 4 being excellent.

• Driver welcome. 1 being poor, 4 being excellent

• Driver Appearance. 1 being poor, 4 being excellent

• Waiting for passengers to be seated. 1 being poor, 4 being excellent

• Saloon heating/comfort 1 being poor, 4 being excellent

• Interior cleanliness 1 being poor, 4 being excellent

• Smoothness of ride 1 being poor, 4 being excellent

• Overall driving standard. 1 being poor, 4 being excellent.

• Overall Customer Service. 1 being poor, 4 being excellent.

Seat back stickers observations

• Was there seat back stickers on the back of the seats?

  Yes

  No

  N/A

• Were any missing or defective?

  Yes

  No

  N/A

• Did the driver wait for all vulnerable passengers to be seated?

  Yes

  No

  N/A

• Did the driver wait for all non vulnerable passengers to be seated?

  Yes

  No

  N/A

• Were passengers standing prior to the stop?

  Yes

  No

  N/A

• Comment on passengers standing prior to stop, including numbers.

• Was the driver aware of the audit being undertaken?

  Yes

  No

  N/A

• Had the driver been briefed by management on the seat back sticker trial?

  Yes

  No

  N/A

• General comments

• Alighting location
  Address

• Alighting Time

  Date

• Add media

  Media

• Please report any serious issues directly to the depot management team. Please check this box if such issues were identified.