Amani Philip

Service Express Inside Phone Audit

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Title Page

Who are you auditing?
Who are you auditing?
Who are you auditing?
Select date
Agent must answer phones within 3 rings with warm welcome
Agent must use guest name when answering in-house phone calls
Great guest with time of day
Agent was knowledgeable about property offerings and the local area
Agent anticipated guest needs and made a personal connection
Use guest name minimum 3 times per phone call (where applicable)
Agent acknowledged guest SPG status and offered to enroll if no status existed
Ensure tone is empathetic
Manager Signature
Agent Signature

Amani Philip

Service Express Inside Phone Audit

Use this Template

Print as PDF

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