Amani Philip

Service Express Outside Phone Audit

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Title Page

Who are you auditing?
Who are you Auditing?
Who are you auditing?
Select date
Agent must answer phones within 3 rings with warm welcome
Greeting should match standard of (It's a great day here at the Westin Charlotte, how may I direct your call please?)
Ensure we are fully inquiring the guests needs and assisting ourselves where possible before transferring the call elsewhere
Ensure tone is empathetic
Manager Signature
Agent Signature

Amani Philip

Service Express Outside Phone Audit

Use this Template

Print as PDF

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