Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location

Cleanliness

  • Is the store fascia clean? If No, please state escalation below

  • Is the Samsung sign clean? If No, please list escalation below

  • Are the windows (including ledges) clean inside and outside? If No, please note escalation below

  • Are the floors clean? If No, Please note escalation below

  • Are the sales and service counters clean, clear and clutter free? If No, please note escalation below

  • Are the bases of the counters scuff and fingerprint free? If No, please note escalation below

Marketing

  • Are stickers on the windows placed in the corners? If No, please note escalation below

  • Are the windows merchandised as per VM Guide? If No, please note escalation below

  • Are the window posters in good condition? If No, please note escalation below

  • Are light boxes above the accessory bays lit and merchandised as per VM Guide? If No, please note escalation below

  • Is the Smart Home screen playing content? If No, please note escalation below

Store Environment

  • Are all Shopfloor lights working correctly? If No, please note escalation below

  • Is music playing on the shopfloor/academy area? If No, please note escalation below

  • Are the customer stools placed at the sales counter (not along side a wall)?

Staff

  • Are all shop floor staff ready to serve?

  • Are all members of staff wearing a Samsung lanyard and nametag?

  • Are all uniforms compliant?

  • Are all customers greeted within 30 seconds of arrival?

Reputational Damage

  • Are only Samsung devices being used on the shop floor?

Smart Service

  • Is Smart Service using the current version of Smart Tool?

Tables

Table 1

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

Table 2

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

Table 3

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

Table 4

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Does your store have a Table 5?

Table 5

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

  • Does your store have a Table 6

Table 6

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

  • Does your store have a Table 7

Table 7

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

  • Does your store have a Table 8

Table 8

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

Product Lineup Wall

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

  • Does your store have an Experience Shelf?

Experience Shelf 1

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

  • Does your store have an Experience Shelf 2

Experience Shelf 2

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

Smart Home

  • Are all devices merchandised correctly? If No, please note escalation below

  • Is all marketing on the table compliant? If No, please note escalation below

  • Are all devices free from screen burn? If No, please note escalation below

  • Are all devices playing retail mode? If No, please note escalation below

  • Are all devices connected to Samsung Apps and Google Play stores?

  • Are all devices connected to WiFi (WalkOut)?

  • Are all security functioning correctly? If No, please note escalation below

  • Are all devices charging correctly? If No, please note escalation below

  • Are all appropriate devices paired? If No, please note escalation below

  • Are all dates and times correct?

  • Is the table smudge and dirt free?

Accessories

  • Are all accessories in a good condition?

  • Are all accessories displayed without gaps?

  • Is the live accessory display case on bay 2 to planogram?

  • Enter PLU(s) of missing accessories

  • Is the live accessory display case on bay 3 to planogram?

  • Enter PLU(s) of missing accessories

  • Is Bay 1 to planogram?

  • Enter PLU(s) of missing accessories

  • Is Bay 2 to planogram?

  • Enter PLU(s) of missing accessories

  • Is Bay 3 to planogram?

  • Enter PLU(s) of missing accessories

  • Is Bay 4 to planogram?

  • Enter PLU(s) of missing accessories

  • Does your store have a Bay 5?

  • Is Bay 5 to planogram?

  • Please note PLU(s) of missing accessories

  • Does your store have a Bay 6?

  • Is Bay 6 to planogram?

  • Please note PLU(s) of missing accessories

  • Does your store have a Bay 7?

  • Is Bay 7 to planogram?

  • Please note PLU(s) of missing accessories

  • Does your store have a Bay 8?

  • Is Bay 8 to planogram?

  • Please note PLU(s) of missing accessories

  • Does your store have a Bay 9?

  • Is Bay 9 to planogram?

  • Please note PLU(s) of missing accessories

  • Does your store have a Bay 10?

  • Is Bay 10 to planogram?

  • Please note PLU(s) of missing accessories

Product Demos

  • Are all displayed headphones connected and playing music? If No, please note escalation below

  • Is Sidesync demonstrated in store?

  • Please enter your name and signature to confirm completion of the audit

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