SES Shopfloor Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Cleanliness

• Is the store fascia clean? If No, please state escalation below

  Yes

  No

• Is the Samsung sign clean? If No, please list escalation below

  Yes

  No

• Are the windows (including ledges) clean inside and outside? If No, please note escalation below

  Yes

  No

• Are the floors clean? If No, Please note escalation below

  Yes

  No

• Are the sales and service counters clean, clear and clutter free? If No, please note escalation below

  Yes

  No

• Are the bases of the counters scuff and fingerprint free? If No, please note escalation below

  Yes

  No

Marketing

• Are stickers on the windows placed in the corners? If No, please note escalation below

  Yes

  No

• Are the windows merchandised as per VM Guide? If No, please note escalation below

  Yes

  No

• Are the window posters in good condition? If No, please note escalation below

  Yes

  No

• Are light boxes above the accessory bays lit and merchandised as per VM Guide? If No, please note escalation below

  Yes

  No

• Is the Smart Home screen playing content? If No, please note escalation below

  Yes

  No

Store Environment

• Are all Shopfloor lights working correctly? If No, please note escalation below

  Yes

  No

• Is music playing on the shopfloor/academy area? If No, please note escalation below

  Yes

  No

• Are the customer stools placed at the sales counter (not along side a wall)?

  Yes

  No

Staff

• Are all shop floor staff ready to serve?

  Yes

  No

• Are all members of staff wearing a Samsung lanyard and nametag?

  Yes

  No

• Are all uniforms compliant?

  Yes

  No

• Are all customers greeted within 30 seconds of arrival?

  Yes

  No

Reputational Damage

• Are only Samsung devices being used on the shop floor?

  Yes

  No

Smart Service

• Is Smart Service using the current version of Smart Tool?

  Yes

  No

Tables

Table 1

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Table 2

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Table 3

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Table 4

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Does your store have a Table 5?

  Yes

  No

Table 5

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 6

  Yes

  No

Table 6

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 7

  Yes

  No

Table 7

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 8

  Yes

  No

Table 8

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Product Lineup Wall

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have an Experience Shelf?

  Yes

  No

Experience Shelf 1

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have an Experience Shelf 2

  Yes

  No

Experience Shelf 2

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Smart Home

• Are all devices merchandised correctly? If No, please note escalation below

  Yes

  No

• Is all marketing on the table compliant? If No, please note escalation below

  Yes

  No

• Are all devices free from screen burn? If No, please note escalation below

  Yes

  No

• Are all devices playing retail mode? If No, please note escalation below

  Yes

  No

• Are all devices connected to Samsung Apps and Google Play stores?

  Yes

  No

• Are all devices connected to WiFi (WalkOut)?

  Yes

  No

• Are all security functioning correctly? If No, please note escalation below

  Yes

  No

• Are all devices charging correctly? If No, please note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, please note escalation below

  Yes

  No

• Are all dates and times correct?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Accessories

• Are all accessories in a good condition?

  Yes

  No

• Are all accessories displayed without gaps?

  Yes

  No

• Is the live accessory display case on bay 2 to planogram?

  Yes

  No

• Enter PLU(s) of missing accessories

• Is the live accessory display case on bay 3 to planogram?

  Yes

  No

• Enter PLU(s) of missing accessories

• Is Bay 1 to planogram?

  Yes

  No

• Enter PLU(s) of missing accessories

• Is Bay 2 to planogram?

  Yes

  No

• Enter PLU(s) of missing accessories

• Is Bay 3 to planogram?

  Yes

  No

• Enter PLU(s) of missing accessories

• Is Bay 4 to planogram?

  Yes

  No

• Enter PLU(s) of missing accessories

• Does your store have a Bay 5?

  Yes

  No

• Is Bay 5 to planogram?

  Yes

  No

• Please note PLU(s) of missing accessories

• Does your store have a Bay 6?

  Yes

  No

• Is Bay 6 to planogram?

  Yes

  No

• Please note PLU(s) of missing accessories

• Does your store have a Bay 7?

  Yes

  No

• Is Bay 7 to planogram?

  Yes

  No

• Please note PLU(s) of missing accessories

• Does your store have a Bay 8?

  Yes

  No

• Is Bay 8 to planogram?

  Yes

  No

• Please note PLU(s) of missing accessories

• Does your store have a Bay 9?

  Yes

  No

• Is Bay 9 to planogram?

  Yes

  No

• Please note PLU(s) of missing accessories

• Does your store have a Bay 10?

  Yes

  No

• Is Bay 10 to planogram?

  Yes

  No

• Please note PLU(s) of missing accessories

Product Demos

• Are all displayed headphones connected and playing music? If No, please note escalation below

  Yes

  No

• Is Sidesync demonstrated in store?

  Yes

  No

• Please enter your name and signature to confirm completion of the audit

  Sign