Audit

People

Driving Team Performance

Rating

Optimisation of the team

Rating

Developing the team

Rating

Engagement and Recognition

Rating

People Additional Comments

FIELD MANAGER COMMENTS

Were previous next steps completed to expectations?

Customer

Customer Promise Plan

Rating

Sales Floor Management

Rating

Customer Journey Observations

Rating

Customer KPI Awareness

Rating

Customer Additional Comments

FIELD MANAGER COMMENTS

Were previous next steps completed to expectations?

Operations

Sales Shop Floor Standards

Rating

Back Office Store Standards

Rating

Compliance & Control

Rating

Planning

Rating

Operational Additional Comments

FIELD MANAGER COMMENTS

Were previous next steps completed to expectations?

BSC Review

Finance

Rating

People

Rating

Customer

Rating

Operations

Rating

BSC Additional Comments

FIELD MANAGER COMMENTS

Were previous next steps completed to expectations?

Next Steps

People Next Steps

Commit - By When

Customer Next Steps

Commit - By When

Operations Next Steps

Commit - By When

Business Channels Next Steps

Commit - By When

Duty Manager Signature
Field Manager Signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.