SES - Store Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• Driving Team Performance

• Rating

  1

  2

  3

• Optimisation of the team

• Rating

  1

  2

  3

• Developing the team

• Rating

  1

  2

  3

• Engagement and Recognition

• Rating

  1

  2

  3

• People Additional Comments

• FIELD MANAGER COMMENTS

• Were previous next steps completed to expectations?

  YES

  NO

Customer

• Customer Promise Plan

• Rating

  1

  2

  3

• Sales Floor Management

• Rating

  1

  2

  3

• Customer Journey Observations

• Rating

  1

  2

  3

• Customer KPI Awareness

• Rating

  1

  2

  3

• Customer Additional Comments

• FIELD MANAGER COMMENTS

• Were previous next steps completed to expectations?

  YES

  NO

Operations

• Sales Shop Floor Standards

• Rating

  1

  2

  3

• Back Office Store Standards

• Rating

  1

  2

  3

• Compliance & Control

• Rating

  1

  2

  3

• Planning

• Rating

  1

  2

  3

• Operational Additional Comments

• FIELD MANAGER COMMENTS

• Were previous next steps completed to expectations?

  YES

  NO

BSC Review

• Finance

• Rating

  1

  2

  3

• People

• Rating

  1

  2

  3

• Customer

• Rating

  1

  2

  3

• Operations

• Rating

  1

  2

  3

• BSC Additional Comments

• FIELD MANAGER COMMENTS

• Were previous next steps completed to expectations?

  YES

  NO

Next Steps

• People Next Steps

• Commit - By When

• Customer Next Steps

• Commit - By When

• Operations Next Steps

• Commit - By When

• Business Channels Next Steps

• Commit - By When

• Duty Manager Signature

  Sign

• Field Manager Signature

  Sign