Sheraton Annaba Hotel - Duty Report

Finance

• Conducted on

  Date

• Prepared by

• Type of Duty

  Manager On Duty

  Night Manager

AYS

• Guest Birthday

  Yes

  No

  N/A

• No Show

  Yes

  No

  N/A

• Is there any functionality issue to report?

  Yes

  No

  N/A

• MAGC communication to FO / HSK

  Yes

  No

  N/A

• Mobile Check IN / OUT

  Yes

  No

  N/A

• Telephone Test (Reservation / Front Desk / Room Service / Emergency phone)

  Yes

  No

  N/A

• Has the Morning Shift arrived at

  Yes

  No

  N/A

Check Opera, Key System, Micros & Internet connection

• Opera

  Yes

  No

  N/A

• Key System

  Yes

  No

  N/A

• Micros

  Yes

  No

  N/A

• Internet Connection

  Yes

  No

  N/A

Finance

• Has a store been opened?

  Yes

  No

  N/A

• Discrepancies Micros open check?

  Yes

  No

  N/A

• Any Service recovery signed off by the MOD?

  Yes

  No

  N/A

• Any Cash count spot Check?

  Yes

  No

  N/A

Human Ressources

• Check staff bus arrival/departure

  Yes

  No

  N/A

• Check staff Grooming

  Yes

  No

  N/A

• Check associates departure at search

  Yes

  No

  N/A

• Check associates Locker Rooms

  Yes

  No

  N/A

• Check associates canteen / Food Quality

  Yes

  No

  N/A

• Associates extras? Which events?

  Yes

  No

  N/A

Engineering

• Any Electricity, Gas, Fuel, Water & Steam Supply issue?

  Yes

  No

  N/A

• Are all plant room locked & secured?

  Yes

  No

  N/A

• Pool Check (Cleaning, lighting, obstacles)

  Yes

  No

  N/A

• Pool Check (Cleaning, lighting, obstacles)

  Yes

  No

  N/A

• Water Tank Level

  Yes

  No

  N/A

House Keeping

• Any machine out of order (Laundry)?

  Yes

  No

  N/A

• Status PA +Toilettes cleaning and supplies

  Yes

  No

  N/A

• Any machine out of order (Laundry)?

  Yes

  No

  N/A

• Status PA +Toilettes cleaning and supplies

  Yes

  No

  N/A

• Inspection of dirty, VIP & DND rooms

  Yes

  No

  N/A

Banquet

• Status PA +Toilettes cleaning and supplies

  Yes

  No

  N/A

• Is the hoovering done in all meeting rooms?

  Yes

  No

  N/A

• Is the BQT storage organized Post-event?

  Yes

  No

  N/A

Food & Beverage

• Status outlets cleaning

  Yes

  No

  N/A

• Buffet presentation & name tag

  Yes

  No

  N/A

• Observe Service Interaction with Guests

  Yes

  No

  N/A

• Get Guest Feedback ( Food & Service)

  Yes

  No

  N/A

• Hugo Bar check: Guest profile, Music style & Service

  Yes

  No

  N/A

Kitchen

• Verify Wall, garebage, equipment cleanliness& temperature (garebage room, stewarding & all kitchens)

  Yes

  No

  N/A

• Verify Fridges & Freezer temperature (all Kitchens)

  Yes

  No

  N/A

• Verify grill/pizza, buffet area, all bins, back of house, corridors & stairs buffet/food display & lift (all kitchens)

  Yes

  No

  N/A

Security

• Parking Inspection

  Yes

  No

  N/A

• Bomb sniffer in use

  Yes

  No

  N/A

• Inspection of postes : 01, 02 & E

  Yes

  No

  N/A

Recreation

• Pool unloungers set up / cleanliness

  Yes

  No

  N/A

• Swimming pool toilets cleanliness

  Yes

  No

  N/A

• Fitness | Massage Rooms | Coiffure | Shop

  Yes

  No

  N/A

• Tennis Court

  Yes

  No

  N/A

External Premises

• General Status

• Parking

• Flags in place

  Yes

  No

  N/A

• Gardening

• Long Stay Connection