Information
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Conducted on
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Prepared by
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Projected # of Rooms Sold
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Weather Conditions
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Business Level of Resort
Briefing
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Did you meet Rooms Department Mgrs/Supervisors
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Did you meet F&B Supervisor/Mgr
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Any staffing issues or associate concerns
Lobby
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Condition of the Lobby
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Is the music and lobby lighting levels correct
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Is the Reader Board for Events accurate
Spa and Resort Shop
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Condition of Spa
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Condition of Resort Shop
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Business Level of the Spa
Lobby Lounge
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Condition of Lounge
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Is the music and lighting levels correct
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Is the furniture organized and displayed appropriately
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Lounge Books and Dinner Wear on tables
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Appropriate staffing levels for business
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Drinks on customer tables half full or higher (unless customer has declined more--confirm with server)
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Server station clean and neat
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Any Engineering Issues
Tiki Bar and Pool Area
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Condition of Tiki Bar and Pool Area
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Is furniture aligned properly
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Is pool deck clean and free of debris
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Are pool towels stacked nicely
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Is the lighting and music at correct levels
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Is the fire pit on and operating effectively
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Are the tables set with condiments and menus
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Is the staffing levels appropriate for the business
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Is staff interacting and engaging guests
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Are there dishes or boxes in the server station---visible
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Any Engineering Issues
Restaurant Azure
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Projected Covers for Azure
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Front Door clean and clear of fingerprints
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Host stand neat and organized
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Lights and Sound at an appropriate level and correct music playing
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Appropriate staffing levels for the business
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Time you entered the restaurant Azure
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Did the host hand you the wine menu
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Did the host tell you who your server would be
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Was the host in proper uniform, clean, pressed, and with nametag
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Time you were seated at your table
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Is the table set appropriately
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Did the host remove any extra settings
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Is the candle lit
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Time Server greeted you
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Did the server explain the chef's creation for the night
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Did you ask the server what his/her favorite item was and did they explain the item in details--(please note their comments)
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What time did you place your order?
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Is the server in proper uniform (pressed and name tag)
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What time did you receive your meal (main course)?
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Take a picture of your meal (main course)
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Is the food cooked properly and at the correct temperature
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What time did your server come back to check on you?
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After your meal was your table bussed in an appropriate manner
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Was the after dinner menu presented with description
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What time were you presented your bill
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Was the bill presented in a check presenter and in a timely manner
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Any Engineering Issues
Basement Area and Walkway
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Condition of Basement Area Restrooms
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Condition of the Pool Entrance and Basement Walkway
Employee Breakroom and Break Area
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Condition of Employee Breakroom
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Condition of Laundry Room
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Is Housekeeping Area Locked and Neat
Fitness Center
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Condition of Fitness Center
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Are towels available and in good shape
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Is the TV working properly and music appropriate (working)
Conference Area
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Condition of Conference Areas (Roof Top, 2nd Floor, Ballroom)
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Groups in House (if none please indicate as such)
Guest Floors--Hallways, Stairwells
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Condition of Hallways
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Condition of Stairwells
Guest Room Inspection # 1
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Room Number
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Living/Bedroom Area
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Bathroom Area
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Overall Feel of Room
Valet Area
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Condition of Guest Entrance --Valet Area
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Are the music and lighting levels correct
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Is the valet area staffed appropriately and in proper uniforms, including name tags
Parking Lot- Self and Valet
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Condition of the Parking Lots
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Condition of Walkway Bridge
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Guest Elevator and stairwell area neat and clean
General Notes/Guest Issues
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Any Guest Issues to Resport--(make sure to include resolution or recommendation)
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Any Incidents to Report--(please complete incident report is needed)
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Any Engineering Issues
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Is ServicePro accurate and updated (check with PBX)
