Showroom Audit Checklist

• Branch / Store Name

• Conducted date and time

  Date

• Inspector / Manager's Full Name

• Location
  Address

EMPLOYEES

• Was there a warm Greeting by employees, saying " welcome to Oasis Baklawa"

  Yes

  No

  N/A

• Do all employees wear appropriate uniform?

  Yes

  No

  N/A

• Are all employees instructed on safe/proper use of products?

  Yes

  No

  N/A

• Are the sales employees doing upselling, or referral selling?

  Yes

  No

  N/A

• Have all employees undergone proper training on product knowledge?

  Yes

  No

  N/A

• Do all the employees have the knowledge of Operating POS systems.

  Yes

  No

  N/A

• Are the employees wearing Net Cap/ Service Cap and Gloves while serving the customer?

  Yes

  No

  N/A

• Are all the Employees Well Groomed with Short Cut Hair, Trimmed Nails, Polished shoes, Proper Dress?

  Yes

  No

  N/A

• Are the employees depositing their phones, while on shift as per the policy?

  Yes

  No

  N/A

• Are the employees Following their Shift timings and Duty Roster?

  Yes

  No

  N/A

• Are the Employees wearing their Shirt Tag?

  Yes

  No

  N/A

• Are the Employees showing Friendliness to the customers?

  Yes

  No

  N/A

• Are the employees working as a team?

  Yes

  No

  N/A

• Are the Employees following the Hand washing techniques?

  Yes

  No

  N/A

• Are the Employees Noting the order in Proper Format on the Computer and Booking Register?

  Yes

  No

  N/A

• Yes

  No

  N/A

FACILITIES

• Is the main Facade Glass crystal Clear?

  Yes

  No

  N/A

• Is the Entry Properly Carpeted with Mesh Carpet and is the Carpet Clean and Tidy?

  Yes

  No

  N/A

• Is the Guard available on Duty?

  Yes

  No

  N/A

• Was there a proper greeting to the guests?

  Yes

  No

  N/A

• Are there visible signs and Boards that directs the customer to a particular Counter?

  Yes

  No

  N/A

• Flooring is spotless clean and in good condition including under the cabinets?

  Yes

  No

  N/A

• Is there adequate lighting?

  Yes

  No

  N/A

• Is the washroom well cleaned, sanitised, fully equipped?

  Yes

  No

  N/A

• Is the Diffuser operational with Aroma of Oud?

  Yes

  No

  N/A

• Is the music system operational? with appropriate music at an Appropriate volume?

  Yes

  No

  N/A

• Are the LED TVs operational with Volume on Mute and Displaying Brand Promotions?

  Yes

  No

  N/A

• Are the POS systems operational & connected to the internet?

  Yes

  No

  N/A

• Are all wires and cables anchored or covered?

  Yes

  No

  N/A

• Are the Ac's Working , and is the Temp Appropriate ?

  Yes

  No

  N/A

• Is there any sign of Pests? cockroaches/ mice etc.

  Yes

  No

  N/A

• Is the Brand Board Operational ?

  Yes

  No

  N/A

• Is the Complaint and suggestion book available at all times?

  Yes

  No

  N/A

• Are the CCTV Cameras working?

  Yes

  No

  N/A

• Is the Social Media QR Code well displayed? and are they promoted?

  Yes

  No

  N/A

• Is the Internet Working ?

  Yes

  No

  N/A

• Is the First Aid kit, well equipped and easily accessible at all times?

  Yes

  No

  N/A

• Are there adequate Fire extinguishers in service condition Properly placed with Proper marking? also, are the employees aware of Fire Safety Drill?

  Yes

  No

  N/A

• Are the entrances and exits unobstructed?

  Yes

  No

  N/A

• Are all the Requisite Licenses promptly displayed on wall?

  Yes

  No

  N/A

• Is there Any Equipment that is defective/non operational?

  Yes

  No

  N/A

• Which equipment, share all details!

• Is the matter reported to the maintenance Department?

  Yes

  No

  N/A

• Since When is the equipment non operational?

  Date

• Are there adequate sanitizers, Glove holders, napkin holders placed in the store ?

  Yes

  No

  N/A

• Is the parking lot clear of debris?

  Yes

  No

  N/A

• Are the Food Processing Equipments Clean and sanitised? Microwave, Fryer, Griller, Coffee machine etc.

  Yes

  No

  N/A

• Are the Loyalty Coupons & Membership Cards Available?

  Yes

  No

  N/A

• Are the take away menus and brochures ready ?

  Yes

  No

  N/A

• Is the menu up to date with the latest pricing and detailing?

  Yes

  No

  N/A

• Is the Credit Card Machine in working condition?

  Yes

  No

  N/A

• Is the Hours of Operation mentioned at the entry gate ?

  Yes

  No

  N/A

• Are Kitchen and Store Fridges Clean from Inside and Outside and the products are kept in Orderly Manner?

  Yes

  No

  N/A

• Are there Price tags in Handwritten Format? it should not be.

  Yes

  No

  N/A

• Yes

  No

  N/A

• Are the AC Vents & Mesh Clean?

  Yes

  No

  N/A

• Is the Mop Bucket & other sanitation Equipments Clean, also are they kept along with the cleaning chemicals stored in the properly designated area away from Food?

  Yes

  No

  N/A

MANAGER

• Is the manager Maintaining Log Reports for all the equipment, by Checking their temperature?

  Yes

  No

  N/A

• Is the manager doing Hourly checks on Washroom cleanliness?

  Yes

  No

  N/A

• Is the manager maintaining all records in the form of reports, such as production, wastage, stock report, cash report etc?

  Yes

  No

  N/A

• Is the Duty roster Prepared and shared well in advance? (2 weeks)

  Yes

  No

  N/A

• Is the Production Order is prepared in advance on the basis of forecasting and evaluation?

  Yes

  No

  N/A

• Is the manager taking regular staff Briefings?

  Yes

  No

  N/A

• Is the manager able to prepare Daily P&Ls?

  Yes

  No

  N/A

• Is the manager able to tally the cash within the prescribed company standards?

  Yes

  No

  N/A

• Is the customer's Requirement for the future noted as lead, and is the manager putting effort into converting the lead to sales?

  Yes

  No

  N/A

• Is the Digital Signage Playing Up to Date and relevant Content?

  Yes

  No

  N/A

• Are the Interior and Exterior signage in Good working Condition?

  Yes

  No

  N/A

• Is the Visicooler properly Clean and stocked with Drinks in orderly manner?

  Yes

  No

  N/A

• Are the ceiling, wall, furniture, and fixtures in good condition?

  Yes

  No

  N/A

• Is the Food Packaging have all the Statutory Details as per the Legal Requirements? Mentioning Nutrition , Ingredients, Allergen details, Packing Details, Barcode etc.

  Compliant

  Non-Compliant

  N/A

• Are the sales goals achieved?

  Yes

  No

  N/A

• Manager's Reasoning for Not achieving the sales goal?

• Is the Manager's response Satisfactory ? add comments.

  Yes

  No

  N/A

SECURITY GUARD

• Is the guard in Proper Uniform?

  Yes

  No

  N/A

• Is the Guard vigilante and attentive?

  Yes

  No

  N/A

• Is the guard performing Material and Bill Matchup?

  Yes

  No

  N/A

• Does the Guard check all the employees on start and end of the shift?

  Yes

  No

  N/A

• Does the guard restricts the employee's phone or any other material to enter into premises?

  Yes

  No

  N/A

• Does the Guard helps in Sorting Car Parking?

  Yes

  No

  N/A

• Does the Guard Opens the Door for the Guests?

  Yes

  No

  N/A

• Is the Guard Maintaining all records Safely and securely? Attendance Register, Movement Register, Material Register and necessary stamps?

  Yes

  No

  N/A

• Yes

  No

  N/A

PRODUCTS

• Are all the products appropriately displayed from the customer's point of view, (branding, Pricing, tagging, etc)

  Yes

  No

  N/A

• Are all the products on display up to date and damage free?

  Yes

  No

  N/A

• Do all products meet appropriate branding standards?

  Yes

  No

  N/A

• Are all necessary products available for tasting and demonstration?

  Yes

  No

  N/A

• Is there enough promotional material?

  Yes

  No

  N/A

• Are all product stocks available?

  Yes

  No

  N/A

• Is the merchandise display clean and visually pleasing?

  Yes

  No

  N/A

• is the merchandise displayed at least 6" above Floor?

  Yes

  No

  N/A

• Are the shelves fully stocked?

  Yes

  No

  N/A

KITCHEN CHECK

• Is the kitchen Clean and Tidy?

  Yes

  No

  N/A

• Is the Chef and Helper in Proper uniform?

  Yes

  No

  N/A

• Is the Chef able to Prepare all recipes from the Menu?

  Yes

  No

  N/A

• Are The Equipments and Table top Properly Cleaned and sanitized?

  Yes

  No

  N/A

• Is the Waste Properly Disposed? with the help of Garbage Bags.

  Yes

  No

  N/A

• Are the Garbage Bins Properly washed?

  Yes

  No

  N/A

• Is the Kitchen fully stocked and equipped?

  Yes

  No

  N/A

• Are the chefs well Prepared for the Peak Rush hours?

  Yes

  No

  N/A

• Are the Chefs visiting the Customer area every 2 hours, and communicating with the guests?

  Yes

  No

  N/A

WINDOW DISPLAY

• Does the window display encourage the consumer to step into the showroom?

  Yes

  No

  N/A

• Does the window display tempt the customer to make a purchase enquiry?

  Yes

  No

  N/A

• Are displays clean and free of dust?

  Yes

  No

  N/A

MATERIAL STORAGE

• Are all materials stored safely?

  Yes

  No

  N/A

• Are all the material stored at proper temperatures?

  Yes

  No

  N/A

• Are storage racks and shelves capable of supporting the intended load?

  Yes

  No

  N/A

• Are storage racks secured from failing?

  Yes

  No

  N/A

SUMMATION

• Rate The Store's Operation

• What are the Top 3 Concerns of The Manager?

• Compare the Current sale for the last 4 weeks with the previous 4 weeks, and the same period last year, also calculate labor costs, Avg Tickets, Ticket size, and Average Cost of Customer acquisition for comparison purposes!

• Write your own comments on entire process along with advice to generate more revenue!

COMPLETION

• Other comments / Notes

• Manager's Full Name and Signature

  Sign

• Auditor's Full Name and Signature.

  Sign