Detailed Showroom Audit Checklist Oasis Baklawa

• Branch / Store Name

• Conducted date and time

  Date

• Inspector / Manager's Full Name

• Location
  Address

• No. of Employees Present

• Manager on Duty's Name

EMPLOYEES

• Was there a warm Greeting by employees, saying " welcome to Oasis Baklawa"

  Yes

  No

  N/A

• Do all employees wear appropriate uniform?

  Yes

  No

  N/A

• How Many without Complete Proper uniform?

• Make a voucher entry and fine each defaulter Rs 50/- for each Missing Uniform Article

• Have all employees undergone proper training on product knowledge?

  Yes

  No

  N/A

• Are all the Employees Properly Groomed?

  Yes

  No

  N/A

• 1. Uniforms: Clean, well-fitted, Ironed, and in good condition. Uniforms as per the Designation assigned through the standards laid by Oasis Baklawa. 2. Personal Hygiene: Bathed, Clean and trimmed nails, and well-maintained hair. Perfume or cologne must be used sparingly. 3. Hair: Neatly Combed, Closely Cut, No excess oil, Long hair must be tied back & kept in a bun to prevent it from falling into food or coming into contact with guests. 4. Facial Hair: For men with facial hair, it Must be well-groomed and neatly trimmed. Unless a written consent is given to an individual to carry on with Facial Hair. 5. Makeup: If makeup is worn, it must be applied tastefully and not overly heavy. Neutral and natural tones are preferred. 6. Jewelry: Minimal and conservative jewelry . Large or flashy jewelry is not allowed, especially in food service areas Finger Rings(including Religous), Hand tie(Rakhi/moli), is not allowed. 7. Nails: Nails Must be clean and neatly trimmed. Nail polish, if worn, Must be subtle and not distract from the overall appearance. 8. Shoes: Clean, polished, Black, formal, Closed-toe footwear is essential.

• Are the Employees (Those in Food handling) wearing Net Cap/ Service Cap and Gloves while serving the customer?

  Yes

  No

  N/A

• Are the sales employees doing upselling, or referral selling?

  Yes

  No

  N/A

• Do all the employees have the knowledge of Operating POS systems.

  Yes

  No

  N/A

• Are all employees instructed on safe/proper use of products?

  Yes

  No

  N/A

FACILITIES

• Is the main Facade Glass crystal Clear?

  Yes

  No

  N/A

• Are there visible signs and Boards that directs the customer to a particular Counter?

  Yes

  No

  N/A

• Flooring is spotless clean and in good condition?

  Yes

  No

  N/A

• Is there adequate lighting?

  Yes

  No

  N/A

• Is the washroom well cleaned, sanitised, fully equipped?

  Yes

  No

  N/A

• Is the Diffuser operational with Aroma of Oud?

  Yes

  No

  N/A

• Is the music system operational? with appropriate music at an Appropriate volume?

  Yes

  No

  N/A

• Are the LED TVs operational with Volume on Mute and Displaying Brand Promotions?

  Yes

  No

  N/A

• Are the POS systems operational & connected to the internet?

  Yes

  No

  N/A

• Are all wires and cables anchored or covered?

  Yes

  No

  N/A

• Is the Brand Board Operational ?

  Yes

  No

  N/A

• Are the CCTV Cameras working?

  Yes

  No

  N/A

• Is the Internet Working ?

  Yes

  No

  N/A

• Are the entrances and exits unobstructed?

  Yes

  No

  N/A

• Are The Fire Cylinders Refilled, Marked & Placed at Designated Spaces?

  Yes

  No

  N/A

• Is there any sign of Pests? cockroaches/ mice etc.

  Yes

  No

  N/A

• Was The Last Pest Control Operation Performed?

  Yes

  No

  N/A

• Why & Since When?

• Call & inform The Agency to Take Immediate Action?

• Is there Any Equipment that is defective/non operational?

  Yes

  No

  N/A

• Which all equipments? Mention Dates Also Since when?

Department Handling

• Was The Employee, Attentive and cheerful ?

  Yes

  No

  N/A

• Was The Designated Section Clean & Clear of Any Sort Of Dust

  Yes

  No

  N/A

• Did The Designated Employee Clean The Entire Cabinet & Display as the First Task in The Start of The Shift?

  Yes

  No

  N/A

• All The Cleaning activities are to Be Taken Care By The Designated Employees Only :-
  Step1) Take Out All Material From Cabinets
  Step 2) Wipe Trays With Clean Cloth (Warm Water Soaked Clean Cloth, Followed By Dry, Clean Cloth -In Case of Pastry Counter)
  Step 3)Rearrange the Material in Orderly Manner maintaining the adequate Quantity & Stacking in The Counter.
  Step 4) All The Material While Setting Up The Counter Must Be Properly checked For The Quality, Shelf life, Appearance etc.
  Step 5)Tag all The trays in The counter with Price & Customer Information Tag.
  Step 6)Clean The Cabinet With The Clean Cloth Using Glass Cleaner Spray.
  Note: The Cabinet Must Be Spotless Shining at The time of Inspection.
  Step7)Put The Sign Board at The Top Of The Cabinet Giving Primary Information to the Customer.
  Note: The Top Of The Cabinet Must Remain Clear of Any Stacking Unless Notified as the Part of Showroom Décor.
  For Wall Cabinets
  Step1) Take Out All Material From Cabinets
  Step 2) Clean The Cabinet With The Clean Cloth Using Glass Cleaner Spray.
  Note: The Cabinet Must Be Spotless Shining at The time of Inspection.
  Step 3)Rearrange the Material in Orderly Manner maintaining the adequate Quantity & Stacking on The Display Shelf Using Display Stand.
  Step 4) All The Material While Setting Up The Counter Must Be Properly checked For The Quality, Shelf life, Appearance etc.
  Step 5)All the Shelves Must Be Tagged with Appropriate Price & Customer Information Tag.
  Step6)Put The Sign Board at The Top Shelf Of The Cabinet Giving Primary Information to the Customer.
  Note: All Material Should Be Arranged Facing Towards Customer Entry.
  All Material Should be Marked with Proper Barcode Tags, Mentioning Mrp, Date Of Manufacturing, Date Of Expiry, Nett Wt., All Manufacturing Details & Other Details As Per Fssai norms.
  All Material On Display Must be Well Within Expiry Limits.
  
  

• Did The Designated Employee Clean The Entire Cabinet & Display as the First Task in The Start of The Shift?

  Yes

  No

  N/A

• Did The Employee Perform The Counter Management Function? It Is The Foremost & Primary duty Of The Designated Employee To Perform These Tasks in Appropriate Manner.

  Yes

  No

  N/A

• All The Cleaning activities are to Be Taken Care By The Designated Employees Only :-

• Step1) Take Out All Material From Cabinets

  Yes

  No

  N/A

• Step 3)Rearrange the Material in Orderly Manner maintaining the adequate Quantity & Stacking in The Counter.

  Yes

  No

  N/A

• Step 4) All The Material While Setting Up The Counter Must Be Properly checked For The Quality, Shelf life, Appearance etc.

  Yes

  No

  N/A

• Step 5)Tag all The trays in The counter with Price & Customer Information Tag.

  Yes

  No

  N/A

• Step 6)Clean The Cabinet With The Clean Cloth Using Glass Cleaner Spray.

  Yes

  No

  N/A

• Note: The Cabinet Must Be Spotless Shining at The time of Inspection.

• Step7)Put The Sign Board at The Top Of The Cabinet Giving Primary Information to the Customer.

  Yes

  No

  N/A

• Note: The Top Of The Cabinet Must Remain Clear of Any Stacking Unless Notified as the Part of Showroom Décor.

• For Wall Cabinets

  Select

• Step1) Take Out All Material From Cabinets

  Yes

  No

  N/A

• Step 2) Clean The Cabinet With The Clean Cloth Using Glass Cleaner Spray.

  Yes

  No

  N/A

• Note: The Cabinet Must Be Spotless Shining at The time of Inspection.

• Step 3)Rearrange the Material in Orderly Manner maintaining the adequate Quantity & Stacking on The Display Shelf Using Display Stand.

  Yes

  No

  N/A

• Step 4) All The Material While Setting Up The Counter Must Be Properly checked For The Quality, Shelf life, Appearance etc.

  Yes

  No

  N/A

• Step 5)All the Shelves Must Be Tagged with Appropriate Price & Customer Information Tag.

  Yes

  No

  N/A

• Step6)Put The Sign Board at The Top Shelf Of The Cabinet Giving Primary Information to the Customer.

  Yes

  No

  N/A

• Note: All Material Should Be Arranged Facing Towards Customer Entry.

• All Material Should be Marked with Proper Barcode Tags, Mentioning Mrp, Date Of Manufacturing, Date Of Expiry, Nett Wt., All Manufacturing Details & Other Details As Per Fssai norms.

• All Material On Display Must be Well Within Expiry Limits.

• Is the Employee Maintaining the Associated Log Record in Respective Log Books Such As:-

  Yes

  No

  N/A

• Cabinet Temperature Check?

  Yes

  No

  N/A

• Customer Order/ Regular Order are Checked & Recorded?

  Yes

  No

  N/A

• All Material is Checked for Wastage/Spoilage & Recorded ?

  Yes

  No

  N/A

• Production/Material entry is Properly Checked & Recorded ?

  Yes

  No

  N/A

• Are The Employees Doing Upselling ?

  Yes

  No

  N/A

• Upselling is the Process of Increasing The Sale using minimal Basic efforts Such as :- Recommendation, Combo Offer, Today's Special, Size & Qty Enhancement Advice, Add-Ons, Frequent Buyer Programme, Sampling, Cross Promotion.

• Are The Employees Trained to Handle the Tools & Equipments Associated with Particular?

  Yes

  No

  N/A

• Are the employees able to Handle Swiggy/Zomato order?

  Yes

  No

  N/A

• are The Swiggy/Zomato Order Handled properly and well in Time?

  Yes

  No

  N/A

• Are the stocks Mantained in Order To Fulfill Swiggy/zomato orders?

  Yes

  No

  N/A

• Are The products which are out of stock, duly marked in the system for Swiggy/Zomato?

  Yes

  No

  N/A

• Are The Employees Aware of the Products They are Selling ?

  Yes

  No

  N/A

• Are the employees aware about Other Range of products by Oasis Baklawa?

  Yes

  No

  N/A

• Is the Employee Following The Proper Shift Timings?

  Yes

  No

  N/A

• Is The Employee Following The Duty Roster?

  Yes

  No

  N/A

• Is The Employee Performing all his Day's Tasks within The Shift Timings?

  Yes

  No

  N/A

• Is The Employee Able to book the Order??

  Yes

  No

  N/A

• Is The Order Book Available?

  Yes

  No

  N/A

• Is the Employee Aware Of The Order Booking Procedure?

  Yes

  No

  N/A

• Is The Employee Aware Of the Order Forwarding Procedure , And is able to Forward to Competent Authority?

  Yes

  No

  N/A

• Is The Customer asked At the time of Bill Punching , By Saying "Do you Require anything Else"?

  Yes

  No

  N/A

• Is The Employee Trained & Have Knowledge to Operate POS System & Generate Billing Card?

  Yes

  No

  N/A

• Is The Customer handed over The Billing Card, For Further Billing Procedure?

  Yes

  No

  N/A

• Is The Customer Directed towards The Cash Counter/Other Counter in Appropriate manner Saying " Thank You sir/Mam, Please Pay At the Cash Counter" While Pointing Towards the cashier.

  Yes

  No

  N/A

• Yes

  No

  N/A

Delivery Of Material

• Are the employees able to Pack Products Properly?

  Yes

  No

  N/A

• Are The Employees collecting KOT From The Customer

  Yes

  No

  N/A

• Are the Employees Maintaining records of KOT's Along with Recording of Day End LOG?

  Yes

  No

  N/A

• Are The Employees Checking The KOT Before Handing over the Material to the Customer?

  Yes

  No

  N/A

• Are The Customers Briefed About the Storage & Handling Precautions about the Product They Buy?

  Yes

  No

  N/A

• Are the Zomato/Swiggy orders Handed over with Care & Safety Instructions Imparted?

  Yes

  No

  N/A

• Are the Swiggy/zomato Food handlers asked to Mark the Product Picked?

  Yes

  No

  N/A

• While Handing over the Material to swiggy/Zomato Person, The photos were clicked for packing , Material, Handling , Delivery Person etc to ensure that Proper Goods were Handed?

  Yes

  No

  N/A

Enterance

• Is the Parking Lot Clear Of Debris?

  Yes

  No

  N/A

• Is The Parking lot Free from any sort Obstruction ?

  Yes

  No

  N/A

• Is The Obstruction Cause Escalated To Upper Management with Reasoning in Orderly Manner?

  Yes

  No

  N/A

• Is The Entry passage Clear & clean?

  Yes

  No

  N/A

• Is The Foot Mat on Entrance is in place & Clean ?

  Yes

  No

  N/A

• Is The Brand Board Operational?

  Yes

  No

  N/A

• Is The Front Of The Store well Lit? with No Dark Spaces

  Yes

  No

  N/A

• Is The CCTV Camera at Entrance operational?

  Yes

  No

  N/A

• Is The Shop Managed in such manner That it is Looking appealing & Inviting From The front of The Store?

  Yes

  No

  N/A

• Is The Air Curtain Operational?

  Yes

  No

  N/A

MANAGER

• Is the manager Maintaining Log Reports Book?

  Yes

  No

  N/A

• Is the manager doing Hourly checks on Washroom cleanliness?

  Yes

  No

  N/A

• Is the manager maintaining all records in the form of reports, such as production, wastage, stock report, cash report etc?

  Yes

  No

  N/A

• Is the Duty roster Prepared and shared well in advance? (2 weeks)

  Yes

  No

  N/A

• Is the Production Order is prepared in advance on the basis of forecasting and evaluation?

  Yes

  No

  N/A

• Is the manager taking regular staff Briefings?

  Yes

  No

  N/A

• Is the manager able to prepare Daily P&Ls?

  Yes

  No

  N/A

• Is the manager able to tally the cash within the prescribed company standards?

  Yes

  No

  N/A

Cash Check

• Is their any Designated Cashier?

  Yes

  No

  N/A

• Is Cashier Present?

  Yes

  No

  N/A

• Is Cashier on Duty at his Station?

  Yes

  No

  N/A

• Is Cashier ID being Used is on his name , or he is using someone else's ID?

  Yes

  No

  N/A

• Is there Adequate Change Available at the Cash Counter?

  Yes

  No

  N/A

• Is the Cash Notes Kept Properly? Secured/Bundled

  Yes

  No

  N/A

• Is the POS System Handled Systematically?

  Yes

  No

  N/A

• Does the Cashier Greet Every Customer Saying "Hello Sir/Mam ", Asking For the Billing Card Saying "Can I Have Your Billing Card Please", Taking Contact Details From Every Customer, Repeating the Products Purchased by the Customer, Upselling on Certain Products, Making Aware of the Schemes/Offers, Telling The Total Amount and Asking "How would you like to pay, Cash/Card/Wallet", Collecting the Amount Appropriately , Taking the Print , Handling the Receipt Over to the Customer while Explaining "Please Collect Your Material From the Place of your Order", Greeting Closure Saying "Thank You For Coming to Oasis Baklawa, Have a Good Day".

• Is the Cashier Performing Upselling?

  Yes

  No

  N/A

• Upselling is the Process of Increasing The Sale using minimal Basic efforts Such as :- Recommendation, Combo Offer, Today's Special, Size & Qty Enhancement Advice, Add-Ons, Frequent Buyer Programme, Sampling, Cross Promotion.

  Information

• Does the Total Cash & Tender Notes Tally During The Immediate Cash Takeover From the Cashier?

  Yes

  No

  N/A

• Is the Cashier Making Proper Handover to the Manager at the Time of Leaving Cash Station? (Even for 1 Minute)

  Yes

  No

  N/A

• Is the Cashier Making Proper Day End Report on System/Handbook, And Reporting to Competent Authorities?

  Yes

  No

  N/A

• Is the Cash Counter Well kept in Clean & Systematic Condition?

  Yes

  No

  N/A

• IS the Swiggy /Zomato Operational?

  Yes

  No

  N/A

• Is The Credit Card Machine Operational?

  Yes

  No

  N/A

• Is The QR Code For Wallet Payment Present ?

  Yes

  No

  N/A

SECURITY GUARD

• Does the Outlet Has a Guard/Gatekeeper/Parking Handler Facility?

  Yes

  No

  N/A

• Is the guard in Proper Uniform?

  Yes

  No

  N/A

• Is the Guard Greeting Every Customer Saying "Welcome To Oasis Baklawa"

  Yes

  No

  N/A

• Is the Guard vigilante and attentive?

  Yes

  No

  N/A

• Is the guard performing Material and Bill Matchup of Each & Every Exiting Person?

  Yes

  No

  N/A

• Does the Guard Physical check all the employees on start and end of the shift?, PS: Female Employees to be Checked by other Female Employees only, Guard may take the help of other Female Staff.

  Yes

  No

  N/A

• Does the guard restricts the employee's phone or any other material to enter into premises?

  Yes

  No

  N/A

• Does the Guard helps in Sorting Car Parking?

  Yes

  No

  N/A

• Does the Guard Opens the Door for the Guests?

  Yes

  No

  N/A

• Is the Guard Maintaining all records Safely and securely? Attendance Register, Movement Register, Material Register and necessary stamps?

  Yes

  No

  N/A

• Is the Guard Maintaining Attendance Register? By Noting Attendance of Every Person Entering along with Accurate Timestamp & Signature of Entering Employee.

  Yes

  No

  N/A

• Is The Guard Maintaining Movement Register? By Noting Movement Time, Vehicle Meter Reading on Both Entry & Exit.

  Yes

  No

  N/A

• Is the Guard Maintaining Stock Movement Register along with Requisite Stamps? By Checking Each & Every Stock On Entry & Exit , Making Note & Stamping Challan With Signature And Timestamp?

  Yes

  No

  N/A

• Is the Guard maintaining Vehicle Movement Register & Noting The In & Out Time for The Vehicle?

  Yes

  No

  N/A

• Is the Guard Making All visitor Entry at the Gate & taking Permission From the Authorities for Allowing Entry?

  Yes

  No

  N/A

PRODUCTS

• Are all the products appropriately tagged from the customer's point of view, (branding, Pricing, tagging, etc)

  Yes

  No

  N/A

• Are all the products on display up to date and damage free?

  Yes

  No

  N/A

• Do all products meet appropriate branding standards?

  Yes

  No

  N/A

• Are all necessary products available for tasting and demonstration?

  Yes

  No

  N/A

• Is there enough promotional material?

  Yes

  No

  N/A

• Are all product stocks available?

  Yes

  No

  N/A

• Is the merchandise display clean and visually pleasing?

  Yes

  No

  N/A

• is the merchandise displayed at least 6" above Floor?

  Yes

  No

  N/A

• Are the shelves fully stocked?

  Yes

  No

  N/A

• Are the appropriate Stocks maintained at the Storage area

  Yes

  No

  N/A

KITCHEN CHECK

• Is the kitchen Clean and Tidy?

  Yes

  No

  N/A

• Is the Chef and Helper in Proper uniform?

  Yes

  No

  N/A

• Is the Chef able to Prepare all recipes from the Menu?

  Yes

  No

  N/A

• Are The Equipments and Table top Properly Cleaned and sanitized?

  Yes

  No

  N/A

• Is the Waste Properly Disposed? with the help of Garbage Bags.

  Yes

  No

  N/A

• Is the Kitchen fully stocked and equipped?

  Yes

  No

  N/A

• Are the chefs well Prepared for the Peak Rush hours?

  Yes

  No

  N/A

WINDOW DISPLAY

• Does the window display encourage the consumer to step into the showroom?

  Yes

  No

  N/A

• Does the window display tempt the customer to make a purchase enquiry?

  Yes

  No

  N/A

• Are displays clean and free of dust?

  Yes

  No

  N/A

MATERIAL STORAGE

• Are all materials stored safely?

  Yes

  No

  N/A

• Are all the material stored at proper temperatures?

  Yes

  No

  N/A

• Are storage racks and shelves adequately loaded to handle maximum Material?

  Yes

  No

  N/A

• Are storage racks secured from failing?

  Yes

  No

  N/A

COMPLETION

• Other comments / Notes

• Inspector / Manager's Full Name and Signature

  Sign