Title Page
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Conducted on
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Prepared by
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Location
Information
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Dealer Name
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Open more than 8 hours?
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Business day<br>
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Average number of Service Incoming Unit per day
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Number of working stall
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Number of Technicians
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Number of Advisor
(A) Exterior Condition- Parking Lot & Building
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A-1 Signage<br> (In compliance with standard, free of rust, flaking paint, and dents, operational, etc..)
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A-2 Business hours and day has displayed on the sign.
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A-3 Directional signage.<br> (In compliance with standard, free of rust, flaking paint, and dents, operational, line, etc..)
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A-4 Parking directional signage and line.<br> (In compliance with standard, free of rust, flaking paint, and dents, operational, line, etc..)
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A-5 Parking lot.<br>(Enough space, free of debris and weeds, concrete cracks, pot-holes, etc..)
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A-6 Surface condition of building exterior.<br> (Free of rust, flaking paint, fading, peeling, etc..)
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A-7 Cleanliness of building exterior.<br> (Free bird nests, etc..)
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A-8 Entrance and entrance doors.<br>(Free of debris, and rust, operational, etc..)
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A-9 Service car park and New vehicle stock area.<br>(No wrap guard remaining on the vehicle)<br>
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A-10 Complete a full walk around the building. Is the overall condition good? Any issues to address?
(B) Interior- Reception
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B-1 Reception desk or counter.<br> (Well organized and free of staffs' personal belongings, etc..)
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B-2 Cleanliness of the floor, wall and ceiling in reception.
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B-3 Condition of the lighting in the reception area.<br> (Sufficient brightness and operative, etc..)
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B-4 Furniture in the reception area.
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B-5 Present the maintenance menu and parts price list.
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B-6 Service advisor or receptionist.
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B-7 Complete a full walk around the reception area. Is the overall condition good? Any issues to address?
(C) Workshop facility
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C-1 Condition of the floor in the workshop.
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C-2 Condition of the wall and ceiling in the workshop.
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C-3 Condition of the lighting in the workshop.
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C-4 Workshop equipment.
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C-5 Hand tools in the workshop.
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C-6 Special service tools in the workshop.
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C-7 Scale of the working bay.
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C-8 Number of the working bay.
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C-9 Visible workshop.<br> (Sufficient brightness and operative, etc..)
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C-10 Cleanness of the staff restroom and the locker room
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C-11 Complete a full walk around the workshop area. Is the overall condition good? Any issues to address?
(D) Interior - Parts Center
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D-1 Condition of the floor tile, wall and ceiling in the Parts Center.
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D-2 Condition of the lighting in the Parts Center. <br>(Sufficient brightness and operative, etc..)
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D-3 Condition of the stocked parts.
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D-4 Amount of the stocked parts
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D-5 Complete a full walk around the parts center area. Is the overall condition good? Any issues to address?
(E) Interior-Customer Lounge
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E-1 Condition of the furniture in the customer lounge.
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E-2 Cleanliness of floor tile, wall and ceiling in the customer lounge.
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E-3 Condition of the lighting in the customer lounge.<br> (Sufficient brightness and operative, etc..)
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E-4 Amenities<br>(Wifi, coffee bar/ water fountains/ vending machines)
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E-5 Are toys in the kids play area clean and in good condition?
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E-6 Complete a full walk around the customer lounge area. Is the overall condition good? Any issues to address?
(F) Interior-Customer Restrooms
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F-1 Cleanliness of the floor tile, wall and ceiling in the restroom.
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F-2 Condition of the lighting in the customer restroom.<br> (Sufficient brightness and operative, etc..)
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F-3 Condition of the sink, vanity mirrors.<br>
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F-4 Soap dispensers.
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F-5 Hand towels or Hand dryers.
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F-6 Availability of multi-purpose restroom/ Nursing room.<br>(for kids etc..)
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F-7 Smell in the restroom.
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F-8 Is the overall condition good? Any issues to address?
(G) Interior-Showroom
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G-1 Cleanliness of floor tile, wall and ceiling in the showroom.<br> (Free of dust, damage, etc..)
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G-2 Condition of lighting in the showroom.<br> (Sufficient brightness and operative, etc..)<br>
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G-3 Condition of display vehicles in the showroom.<br> (Free of dust, damage, etc..)
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G-4 Accessories has installed in demo car?
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G-5 POP (Point of Purchase) materials.<br>
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G-6 Complete a full walk around the showroom area. Is the overall condition good? Any issues to address?
(H) Operation
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H-1 Availability of online Reservation System.
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H-2 Reservation rate<br> (Reservation/All incoming vehicle) - please enter actual rate by text
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H-3 Parts Availability <br>(Prepared before reservation customers visiting.)
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H-4 Greeting <br>(Are staffs look well-groomed and always greet customers?)
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H-5 Guide customer to their vehicle.
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H-6 Protect steering, seat and floor mat by protection cover.
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H-7 Explanation of service contents and estimated cost.<br>( Repair order with customer signature / Sampling 10 repair order)
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H-8 Condition of vehicle when return to customer.<br>(Car wash and vacuum)
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H-9 Is the overall operation good? Any issues to address?
