Information

  • Dealer Name

  • Open more than 8 hours?

  • Business day

  • Average number of Service Incoming Unit per day

  • Number of working stall

  • Number of Technicians

  • Number of Advisor

(A) Exterior Condition- Parking Lot & Building

  • A-1 Signage
    (In compliance with standard, free of rust, flaking paint, and dents, operational, etc..)

  • A-2 Business hours and day has displayed on the sign.

  • A-3 Directional signage.
    (In compliance with standard, free of rust, flaking paint, and dents, operational, line, etc..)

  • A-4 Parking directional signage and line.
    (In compliance with standard, free of rust, flaking paint, and dents, operational, line, etc..)

  • A-5 Parking lot.
    (Enough space, free of debris and weeds, concrete cracks, pot-holes, etc..)

  • A-6 Surface condition of building exterior.
    (Free of rust, flaking paint, fading, peeling, etc..)

  • A-7 Cleanliness of building exterior.
    (Free bird nests, etc..)

  • A-8 Entrance and entrance doors.
    (Free of debris, and rust, operational, etc..)

  • A-9 Service car park and New vehicle stock area.
    (No wrap guard remaining on the vehicle)

  • A-10 Complete a full walk around the building. Is the overall condition good? Any issues to address?

(B) Interior- Reception

  • B-1 Reception desk or counter.
    (Well organized and free of staffs' personal belongings, etc..)

  • B-2 Cleanliness of the floor, wall and ceiling in reception.

  • B-3 Condition of the lighting in the reception area.
    (Sufficient brightness and operative, etc..)

  • B-4 Furniture in the reception area.

  • B-5 Present the maintenance menu and parts price list.

  • B-6 Service advisor or receptionist.

  • B-7 Complete a full walk around the reception area. Is the overall condition good? Any issues to address?

(C) Workshop facility

  • C-1 Condition of the floor in the workshop.

  • C-2 Condition of the wall and ceiling in the workshop.

  • C-3 Condition of the lighting in the workshop.

  • C-4 Workshop equipment.

  • C-5 Hand tools in the workshop.

  • C-6 Special service tools in the workshop.

  • C-7 Scale of the working bay.

  • C-8 Number of the working bay.

  • C-9 Visible workshop.
    (Sufficient brightness and operative, etc..)

  • C-10 Cleanness of the staff restroom and the locker room

  • C-11 Complete a full walk around the workshop area. Is the overall condition good? Any issues to address?

(D) Interior - Parts Center

  • D-1 Condition of the floor tile, wall and ceiling in the Parts Center.

  • D-2 Condition of the lighting in the Parts Center.
    (Sufficient brightness and operative, etc..)

  • D-3 Condition of the stocked parts.

  • D-4 Amount of the stocked parts

  • D-5 Complete a full walk around the parts center area. Is the overall condition good? Any issues to address?

(E) Interior-Customer Lounge

  • E-1 Condition of the furniture in the customer lounge.

  • E-2 Cleanliness of floor tile, wall and ceiling in the customer lounge.

  • E-3 Condition of the lighting in the customer lounge.
    (Sufficient brightness and operative, etc..)

  • E-4 Amenities
    (Wifi, coffee bar/ water fountains/ vending machines)

  • E-5 Are toys in the kids play area clean and in good condition?

  • E-6 Complete a full walk around the customer lounge area. Is the overall condition good? Any issues to address?

(F) Interior-Customer Restrooms

  • F-1 Cleanliness of the floor tile, wall and ceiling in the restroom.

  • F-2 Condition of the lighting in the customer restroom.
    (Sufficient brightness and operative, etc..)

  • F-3 Condition of the sink, vanity mirrors.

  • F-4 Soap dispensers.

  • F-5 Hand towels or Hand dryers.

  • F-6 Availability of multi-purpose restroom/ Nursing room.
    (for kids etc..)

  • F-7 Smell in the restroom.

  • F-8 Is the overall condition good? Any issues to address?

(G) Interior-Showroom

  • G-1 Cleanliness of floor tile, wall and ceiling in the showroom.
    (Free of dust, damage, etc..)

  • G-2 Condition of lighting in the showroom.
    (Sufficient brightness and operative, etc..)

  • G-3 Condition of display vehicles in the showroom.
    (Free of dust, damage, etc..)

  • G-4 Accessories has installed in demo car?

  • G-5 POP (Point of Purchase) materials.

  • G-6 Complete a full walk around the showroom area. Is the overall condition good? Any issues to address?

(H) Operation

  • H-1 Availability of online Reservation System.

  • H-2 Reservation rate
    (Reservation/All incoming vehicle) - please enter actual rate by text

  • H-3 Parts Availability
    (Prepared before reservation customers visiting.)

  • H-4 Greeting
    (Are staffs look well-groomed and always greet customers?)

  • H-5 Guide customer to their vehicle.

  • H-6 Protect steering, seat and floor mat by protection cover.

  • H-7 Explanation of service contents and estimated cost.
    ( Repair order with customer signature / Sampling 10 repair order)

  • H-8 Condition of vehicle when return to customer.
    (Car wash and vacuum)

  • H-9 Is the overall operation good? Any issues to address?

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