Outlet Appearance (External)

Is the external appearance of the building satisfactory?

Take photos of the external of the building

Is correct signage in place?

Take photos of the external signage

Are the Post Office Boxes in good condition?

What type of Post Office Boxes are installed? (multiple choice active)

Clear window policy being adhered to?

If C of A Post Office Boxes are in situ please note how many

Take Photos of the Post Office Boxes (If Applicable)

Does Street Posting Box have correct information on the box? I.e - Mail Closing Times, Dangerous Goods etc.

Take photos of the Street Posting Box (if applicable)

Are office trading hours displayed?

Is security signage on display?

Outlet Appearance (Internal)

INTERNAL STORE APPEARANCE

Is the shop neat and tidy?

Is there a standard retail fitout completed at this store?

Should this outlet be on the current fitout program?

What is the year of Fitout for this store?

Are mandatory products available for sale? (Post Pak, Prepaid and Stamps)

Are shelves stocked well with correct price ticketing?

Standard of Merchandising?

Take photos of the merchandising within the store

Complete Merchandising Checklist if not completed in last two months?

PLANOGRAM WALLS

Mail Services

Postpak

Stationery

Philatelic

Commnications

Financial Services

Travel

Bills, Banking & Travel

IMPULSE ZONES/IBUs

Counter Zones

Brochure Bay

ROTATIONAL PLANOGRAMS

Books

Promotional

Smiggles

Recorded Media

Fire & Safety

Mobile Accessories

USBs

Confectionery

Connectivity

SAFETY CHECKS

Floor Furniture

Fixtures

Wheel Chair Compliance

Spinners & Cardboard Units

Stock Storage

Glass Display cabinets/Cases including Locks & Alarms

IN-STORE EXPERIENCE OFFICER FOLLOW UP ITEMS:

Is follow up action required?

OUTLET FOLLOW UP ACTION:

Is follow up action required?

FLOOR PLAN CHANGE RECOMMENDATIONS:

Is follow up action required?

Quality of Service

Customer Service

Observe customer waiting time:

Are all positions operating?

Are customer service standards being met according to NPS and Retail CX scores?

Discuss any customer complaints with the Manager

Mail Acceptance

Correct process for acceptance of
international parcels? i.e: Customers
Declaration and ID Verification, use of
International post guide to determine
restrictions

Are staff aware of the acceptance
procedure of bulk mail lodgement and are
mailing statements being completed?

Is outlet streaming in accordance with
Regular and Priority?

It is required that the below guidelines are put in place for Category B Streaming Outlets?

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Counter Delivery of Mail Articles

Are awaiting collection and delivered scans scans being
performed at the outlet correctly?

Are signature articles being correctly
scanned?

Is the 5+5 rule in place and being used and are all staff aware of the process? (eg 5+5 rule for
street carded articles / 30 days for POB's
and FCC customers)

Are Startrack articles being scanned as
awating collection via EPOS terminal and
delivered via the handheld scanner
correctly to capture the signature

The below information relates to the correct scanning process for Startrack Articles at a EPOS site

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Post Office Boxes

Is signage being utlised to display sorting of
Post Office Boxes is in progress/completed

Are Post Office Box Delivery Standards being met?

Are there any Mail2Day customers and are
correct process being followed in NetPOS
for this service

Training

Check all mandatory training has been completed by the registered Licensee(s) and appointed Manager in OPSS

Have all staff registered within OPSS completed thier mandatory training

Is there any further training opportunities identified for this outlet

LPO in General

Is the Licensee currently utilising the Confectionery Program

LPO Confectionery Program 2014 Information

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Is the Licensee a member of APLAC

APLAC Application Form

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Does the Licensee have a current business plan

Business Plan Guide

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Latest Promotional Planner information discussed / provided

Current LEEP offer provided and discussed

Have there been any new initiatives that the Licensee / Staff have used to increase sales of Retail Offerings

Any ideas to increase or provide any additional revenue streams

Are they aware of our Travel Essentials range of products

Additional Items

Additional Questions by the Licensee(s) / Appointed Manager / Staff Member

Site Visit Achknowlegement

Site Visit and Discussions Acknowledged

Licensee / Appointed Manager / Staff Member
Add signature

Position

Australia Post
Add signature

Position

Manager RNP SA/NT
Site Visit Checklist Reviewed

Additional Comments

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.