Site Visit Rural & Regional SANT Copy

• Outlet: SA

• Conducted :

  Date

• Prepared by Kym Altmann - Manager Rural & Regional SANT

  Garry France - SANT RNP Rural North Network Manager

  Natalie Mackintosh - SANT RNP Metro Network Manager

  Benjamin Snyders - SANT RNP Rural South Network Manager
• Location Address:
  Address

• Is the external appearance of the building satisfactory?

  Yes

  No

  N/A

• Take photos of the external of the building

  Media

• Is correct signage in place?

  Yes

  No

  N/A

• Take photos of the external signage

  Media

• Are the Post Office Boxes in good condition?

  Yes

  No

  N/A

• What type of Post Office Boxes are installed? (multiple choice active)

  Select "P" Branded "COA" Branded "AOC" Branded None Installed

  • "P" Branded
  • "COA" Branded
  • "AOC" Branded
  • None Installed

• Clear window policy being adhered to?

  Yes

  No

• If C of A Post Office Boxes are in situ please note how many

  Number of SMALL C of A Post Office Boxes

  Number of MEDIUM C of A Post Office Boxes

  Number of LARGE C of A Post office Boxes

• Take Photos of the Post Office Boxes (If Applicable)

  Media

• Does Street Posting Box have correct information on the box? I.e - Mail Closing Times, Dangerous Goods etc.

  Yes

  No

  Nil Street Posting Box

• Take photos of the Street Posting Box (if applicable)

  Media

• Are office trading hours displayed?

  Yes

  No

  N/A

• Is security signage on display?

  Yes

  No

  N/A

INTERNAL STORE APPEARANCE

• Is the shop neat and tidy?

  Yes

  No

  N/A

• Is there a standard retail fitout completed at this store?

  Yes

  No

  N/A

• Should this outlet be on the current fitout program?

  Yes

  No

• What is the year of Fitout for this store?

  2001

  2006

  2012

• Are mandatory products available for sale? (Post Pak, Prepaid and Stamps)

  Yes

  No

  N/A

• Are shelves stocked well with correct price ticketing?

  Yes

  No

  N/A

• Standard of Merchandising?

  Excellent and in accordance with plan

  Nearly there - minor variances

  Needs a lot of work!

• Take photos of the merchandising within the store

  Media

• Complete Merchandising Checklist if not completed in last two months?

  Greater than 2 months

  Less than 2 months

PLANOGRAM WALLS

• Mail Services

  Compliant

  Non-compliant

• Postpak<br><br>

  Compliant

  Non-compliant

• Stationery

  Compliant

  Non-compliant

• Philatelic

  Compliant

  Non-compliant

• Commnications

  Compliant

  Non-compliant

• Financial Services

  Compliant

  Non-compliant

• Travel

  Compliant

  Non-compliant

• Bills, Banking & Travel

  Compliant

  Non-compliant

IMPULSE ZONES/IBUs

• Yes

  No

  N/A

• Counter Zones

  Compliant

  Non-compliant

• Yes

  No

  N/A

• Brochure Bay

  Compliant

  Non-compliant

ROTATIONAL PLANOGRAMS

• Books

  Compliant

  Non-compliant

• Promotional

  Compliant

  Non-compliant

• Smiggles

  Compliant

  Non-compliant

• Recorded Media

  Compliant

  Non-compliant

• Fire & Safety

  Compliant

  Non-compliant

• Mobile Accessories

  Compliant

  Non-compliant

• USBs

  Compliant

  Non-compliant

• Confectionery

  Compliant

  Non-compliant

• Connectivity

  Compliant

  Non-compliant

SAFETY CHECKS

• Floor Furniture

  Safe

  Unsafe

• Fixtures

  Safe

  Unsafe

• Wheel Chair Compliance

  Safe

  Unsafe

• Spinners & Cardboard Units

  Safe

  Unsafe

• Stock Storage

  Safe

  Unsafe

• Glass Display cabinets/Cases including Locks & Alarms

  Safe

  Unsafe

IN-STORE EXPERIENCE OFFICER FOLLOW UP ITEMS:

• Is follow up action required?

  Yes

  No

OUTLET FOLLOW UP ACTION:

• Is follow up action required?

  Yes

  No

FLOOR PLAN CHANGE RECOMMENDATIONS:

• Is follow up action required?

  Yes

  No

Customer Service

• Observe customer waiting time:

  Excellent

  Satisfactory

  Needs Improvement

• Are all positions operating?

  Yes

  No

  N/A

• Are customer service standards being met according to NPS and Retail CX scores?

  Excellent

  Satisfactory

  Needs Improvement

• Discuss any customer complaints with the Manager

  Yes

  No

  N/A

Mail Acceptance

• Correct process for acceptance of<br>international parcels? i.e: Customers<br>Declaration and ID Verification, use of<br>International post guide to determine<br>restrictions

  Yes

  No

  N/A

• Are staff aware of the acceptance<br>procedure of bulk mail lodgement and are<br>mailing statements being completed?

  Yes

  No

  N/A

• Is outlet streaming in accordance with <br>Regular and Priority?

  Yes

  No

  N/A

• It is required that the below guidelines are put in place for Category B Streaming Outlets?

  

• 

• 

Counter Delivery of Mail Articles

• Are awaiting collection and delivered scans scans being<br>performed at the outlet correctly?

  Yes

  No

  N/A

• Are signature articles being correctly<br>scanned?

  Yes

  No

  N/A

• Is the 5+5 rule in place and being used and are all staff aware of the process? (eg 5+5 rule for<br>street carded articles / 30 days for POB's<br>and FCC customers)

  Yes

  No

  N/A

• Are Startrack articles being scanned as<br>awating collection via EPOS terminal and<br>delivered via the handheld scanner<br>correctly to capture the signature

  Yes

  No

  N/A

• The below information relates to the correct scanning process for Startrack Articles at a EPOS site

  

• 

• 

• 

• 

Post Office Boxes

• Is signage being utlised to display sorting of<br>Post Office Boxes is in progress/completed

  Yes

  No

  N/A

• Are Post Office Box Delivery Standards being met?

  Yes

  No

  N/A

• Are there any Mail2Day customers and are<br>correct process being followed in NetPOS<br>for this service

  Yes

  No

  N/A

• Check all mandatory training has been completed by the registered Licensee(s) and appointed Manager in OPSS

• Have all staff registered within OPSS completed thier mandatory training

  Yes

  No

  N/A

• Is there any further training opportunities identified for this outlet

  Yes

  No

  N/A

• Is the Licensee currently utilising the Confectionery Program

  Yes

  No

  N/A

• LPO Confectionery Program 2014 Information

  

• 

• 

• 

• 

• 

• Is the Licensee a member of APLAC

  Yes

  No

  N/A

• APLAC Application Form

  

• 

• 

• Does the Licensee have a current business plan

  Yes

  No

  N/A

• Business Plan Guide

  

• 

• 

• 

• 

• Latest Promotional Planner information discussed / provided

  Yes

  No

  N/A

• Current LEEP offer provided and discussed

  Yes

  No

  N/A

• Have there been any new initiatives that the Licensee / Staff have used to increase sales of Retail Offerings

  Yes

  No

  N/A

• Any ideas to increase or provide any additional revenue streams

  Yes

  No

  N/A

• Are they aware of our Travel Essentials range of products

  Yes

  No

  N/A

• Additional Questions by the Licensee(s) / Appointed Manager / Staff Member

• Agency Services

  Compliance

  Delivery

  Outlet Operations

  Other

• Agency Services

  Compliance

  Delivery

  Outlet Operations

  Other

• Agency Services

  Compliance

  Delivery

  Outlet Operations

  Other

• Agency Services

  Compliance

  Delivery

  Outlet Operations

  Other

• Site Visit and Discussions Acknowledged

Licensee / Appointed Manager / Staff Member

• Add signature

  Sign

• Position

  Licensee

  Appointed Manager

  Staff Member

Australia Post

• Add signature

  Sign

• Position

  Garry France - SANT RNP Rural North Network Manager

  Natalie Mackintosh - SANT RNP Metro Network Manager

  Benjamin Snyders - SANT RNP Rural South Network Manager

Manager RNP SA/NT

• Site Visit Checklist Reviewed

  Sign

• Additional Comments