SITTTSL010B

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Assessment Questions

• What are some features of your computerised reservations OR operations system? Why are they useful?

  Safe

  At Risk

  N/A

• When receiving a new reservation what must you check first?

  Safe

  At Risk

  N/A

• What information must you obtain from a consumer to complete and secure their reservation?

  Safe

  At Risk

  N/A

• What is the process for communicating confirmation of reservations with travel agents/tour operators?

  Safe

  At Risk

  N/A

• Why must you respond to industry communications in an appropriate timeframe?

  Safe

  At Risk

  N/A

• Explain the steps for processing and recording payments in a computerised system?

  Safe

  At Risk

  N/A

• Why are computerised reports are necessary? List a few that you create.

  Safe

  At Risk

  N/A

• Why is it more important to transmit documents electronically?

  Safe

  At Risk

  N/A

Assessment Observations

• Access a computerised system for reservations OR operations use?

  Compliant

  Non-compliant

• Add media

  Media

• Check availability?

  Compliant

  Non-compliant

• Add media

  Media

• Ask for appropriate information (as required by the computerised system) to confirm and secure a reservation?

  Compliant

  Non-compliant

• Add media

  Media

• Create a new reservation and retrieve/update an existing reservation accurately?

  Compliant

  Non-compliant

• Add media

  Media

• Access web and email bookings and communicate information with appropriate industry colleagues in a timely manner?

  Compliant

  Non-compliant

• Add media

  Media

• Complete pre-payment, check-out and end of shift processes, utilising the accounting features of a computerised system?

  Compliant

  Non-compliant

• Add media

  Media

Third Party Report

• Ability to use the features of your venues computerised reservations OR operations system correctly and efficiently?

  Yes

  No

  N/A

• Access and manipulate system information?

  Yes

  No

  N/A

• Ability to use a full range of system administrative features accurately, relevant to the job role?

  Yes

  No

  N/A

• Create and process reservations?

  Yes

  No

  N/A

• Complete reservations OR operational activities in a timely manner?

  Yes

  No

  N/A

• Send and receive communications?

  Yes

  No

  N/A

• Administers accounting and operation functions using the system?

  Yes

  No

  N/A

• Minimise waste of printed materials?

  Yes

  No

  N/A

• Comments:

• Add media

  Media

• Workplace Supervisor/Manager sign-off

  Sign

Notes

• Other comments:

Sign Off

• Trainee's signature

  Sign

• Auditor's signature

  Sign