Information
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Audit Title
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Conducted on
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Prepared by
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Location
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Manager on duty
Curb Appeal
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Have drive thru windows been properly cleaned including metal frames (this is a daily task to be done multiple times during day)
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Go into restroom stall and sit and see does restroom appear clean from guest angle.
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Sit in lobby in different areas does lobby appear clean and inviting. Is temperature comfortable.
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Are all outside lights in working order.
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Are the restrooms cleaned and properly stocked with supplies.
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Is the drive thru lane clean(power washed) no gum or food or condiments spills on walls or in the DT Lane.
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Is the playplace clean and in good repair.
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Is the dumpster corral area clean and dumpsters closed and in good repair.
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Are all windows properly clean including mullions and brick ledges
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Are the menu boards clean and properly working lights and COD's
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Are the side walls clean and is the parking lot clean, free of gum and in good repair.
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Is the Lot and landscape free of litter and properly maintained.
Customer Care
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Is team executing proper made for you procedures making only 2 sandwiches at a time and no buns are stacked in toaster landing area
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Is there 3 counterfeit bill detectors in restaurant being used. Please verify that all work 2 on front counter and one in DT
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What is the cash to present time for the current hour during this visit
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What is labor percentage for the day.
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What was peak hour sales for day
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What is the current sales for day of restaurant.
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Are managers adhering to proper holding times in UHC cabinets with no overheld product and levels appropriate to the current volume.
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Are guest complaints/concerns handled appropriately
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Are all cashiers informing all guests on how the VOICE and encouraging all to fill out a survey.
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Is the TV or music able to be heard in all appropriate areas and is it tuned to only approved stations.
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Is our condiment policy being executed correctly. And are we executing back to basic order taking or when a meal is ordered do we ask is that a coke instead of what drink would you like.
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Are all sandwiches wrapped properly and presented according to McDonalds standards for here or to go in proper sized bag
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Are travel paths completed every 30 minutes with documented notes of actions taken.
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Is there a sense of urgency in all positions?
POP
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Is drive thru cashier handing each guest their receipt along with card on how the voice works.
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Is drive thru using coin machine
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Are all POS equipment components working properly
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Are the COD Displays working in both DT lanes is all information showing current.
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Is the correct POP on display including happy meal toys.
Food Safety
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Are secondary code dates being used and adhered to and all open products covered properly
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Are all products in code date
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Is monthly food safety checklist complete for current month as required
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Are all hand sinks properly stocked.
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MOD is Servesafe certified.
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No chemicals stored with food products
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Are towels being stored in proper towel buckets with appropriate solution and test strips available to ensure all is correct.
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Are 60 days of food safety books available for audit of so please audit for completion of not document for follow up.
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Is the food safety checklist completed for the current day.
Interior Cleanliness
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Has POS system been cleaned all fans dust free and cables organized
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Is the top of all equipment clean and organized
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Is mop sink area clean and organized
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Is storage area and break area clean and organized with no clutter
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Are floors clean and in good repair behind counter
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Are walls and ceilings clean behind the counter
Elearning
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Is manager schedule posted with all managers working the required shifts
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Is the RDM board current and all checklists up to date.
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Are all managers food safety certified
Employees
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All employees appear friendly and professional at all times
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All employees following jewelry and grooming standards
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are all employees in correct uniform including black pants correct ironed shirt name tag and slip resistant shoes
Safety and Security
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Is safe log complete and safe balanced to proper amount on balance sheet
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Is all equipment working
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Is back door closed and detex alarm set
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Do security cameras work properly and are they aimed where needed
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Are managers following proper cash procedures
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Is the safe locked as required
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Is pre shift checklist complete
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Is store staffed appropriately for volume