Snapshot - LN North

• London North

• Area Manager :

• Conducted on

  Date

• Prepared by

• Shop Number
  Address

• Customers in shop FOBT/SSBT/OTC

1.0 - SHOP FRONT

• 1.1 - Shop front clean, Signs on<br>

  Red

  Amber

  Green

• 1.2 - Glass & Tiles Clean<br>

  Red

  Amber

  Green

• 1.3 - Window POS correct<br>

  Red

  Amber

  Green

2.0 - SHOP FLOOR

• 2.1 - Papers neat - Correct layout

  Red

  Amber

  Green

• 2.2 - No slips or pens on sides of floor<br>

  Red

  Amber

  Green

• 2.3 - Bins not over flowing<br>

  Red

  Amber

  Green

• 2.4 - All zones stocked and correct <br>

  Red

  Amber

  Green

• 2.5 - All Compliance stickers correct<br>

  Red

  Amber

  Green

• 2.6 - Furniture correct and good condition

  Red

  Amber

  Green

• 2.7 - Toilets stocked and clean<br>

  Red

  Amber

  Green

• 2.8 - Air Con and volume correct?

  Yes

  No

  N/A

• 2.9 - Shop can demonstrate logged calls ( with reference numbers) and followed escalation process/timescale?

  Red

  Amber

  Green

3.0 - STAFF

• 3.1 - Staff member greeting Customers on entry<br>

  Yes

  No

  N/A

• 3.2 - Staff appearance as per policy<br>

  Yes

  No

  N/A

• 3.3 - Are customers being offered assistance either on the shop floor or from the counter unprompted throughout your visit?<br>

  Yes

  No

  N/A

• 3.4 - Staff engaging with regular customers

  Yes

  No

  N/A

• 3.5 - Have there been any lateness's / absences in shop in the last week? ( include staff names in comments if there are any)

  Red

  Amber

  Green

• 3.6 - Has all relevant paperwork surrounding lateness and absence been completed?

  Yes

  No

  N/A

4.0 - BEHIND THE COUNTER

• 4.1 - Staff aware of daily offers? (RTG, Whats Happening readily available)

  Yes

  No

  N/A

• 4.2 - Staff can demonstrate latest game

  Yes

  No

  N/A

• 4.3 - Has the shop opened late / closed early in the last week? ( if yes - in the notes add how many times and who caused this )

  Red

  Amber

  Green

• 4.4 - Desk / Back of House area clean and tidy<br>

  Yes

  No

  N/A

• 4.5 - Has the shop completed target number of NDBs last week?

  Red

  Amber

  Green

• 4.6 - Have all team members completed an NDB in the last week ? ( if no list team members with zero)

  Yes

  No

  N/A

• 4.7 - Shop Targets on display &/or diary in use for key communications?

  Yes

  No

  N/A

• 4.8 - Area Manager's last visit actions displayed

  Yes

  No

  N/A

• 4.9. Think 21 interaction compliantly logged with entries reflective of footfall?

  Red

  Amber

  Green

Sign Off

• On site representative

  Sign

• Auditor's signature

  Sign