Information
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Store # and Shop Type (DT)
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Street name
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Date and Time:
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Ticket #
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Auditor #
Food & Beverage Quality
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1.) Did you get your Sonic Mint?
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2.) If you ordered a dark cola drink (coke, root beer, dr. pepper, etc.) is the lid marked?
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3.) Is the outside of the cup clean?
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4.) Did the temperature of your side items meet your expectations, salty, and were they crispy?
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5.) Did the temperature and appearance of your entree meet your expectations and did it taste good?
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6.) Is your entire order 100% correct and neat in appearance?
CUSTOMER SERVICE - Switchboard
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7.) Was the greeting warm, friendly, and clearly understood with their name given?
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8.) Did they suggestive sell?
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9.) Did they read the order back?
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10.) Did they give the total amount due?
Customer Service - Food Presentation
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11.) Is someone greeting the customer at the DT window within 10 seconds?
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12.) Upon delivery of your food, did the crew member repeat the order back to you?
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13.) Did the crew member give the total due?
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14.) Did the crew member wrap up and thank you?
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If there are cars ahead of you in line, turn switch
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15.) DRIVE THRU- Is the hop out door being utilized?
SPEED OF SERVICE
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16.) Reply Time:
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Reply time under 10 sec? (0-10=Green, 11-15= Yellow, 16+=Red)
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17.) Service Time:
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Service time under 2:30? (Under 2:30=Green, 2:31-3:00= Yellow, 3:01=Red)
EXTERIOR CLEANLINESS/LIGHTING
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18.) EXTERIOR CLEANLINESS - Is the exterior of the building clean and pleasing to the eye? (No trash in the lot, windows are clean, landscape well kept, etc.)
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19.) TRASH CAN LIDS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?
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20.) ENTER / EXIT SIGNS - In good condition and lights working?
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If the lights are on...
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EXTERIOR LIGHTING - Are all menu board and showcase lights working? Are all canopy, building lights, lot pole lights, and patio lights working and in good condition?
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21.) MENU HOUSINGS & DT - Is the menu clean & in good repair?
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22.) MUSIC - Is the Sonic Radio playing and at a reasonable level?
SYSTEMS AND PROCEDURES
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23.) MANAGEMENT & CREW APPEARANCE - Do management and crew members have on name tags and wearing Sonic branded apparel? (Ok if name tag is covered by Sonic branded outer jacket)
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24.) There were no other issues that affected my experience.
