Information
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Sonic # and Shop type (S)
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Street name
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Date and Time:
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Ticket #
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Auditor #
Food & Beverage Quality
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1.) Did you receive a Sonic Mint?
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2.) If you ordered a dark cola (coke, root beer, dr. pepper, etc.) is the lid marked?
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3.) Is the outside of the cup clean?
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4.) Did the temperature of your side items meet your expectations, salty, and were they crispy?
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5.) Did the temperature and appearance of your entree meet your expectations and did it taste good?
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6.) Is your entire order 100% correct and presented nicely?
CUSTOMER SERVICE - Switchboard
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7.) Was the greeting warm, friendly, and clearly understood with their name given?
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8.) Did the crewmember use suggestive selling?
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9.) Did The crewmember read back the order?
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10.) Did the crewmember give the total due?
CUSTOMER SERVICE - Food Presentation
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11.) Upon delivery of food, did the carhop tell you their name?
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12.) Did the carhop read back the order?
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13.) Did the carhop give the total due?
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14a.) Was the carhop friendly and personable?
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14b.) Did the carhop ask if you want condiments and/or napkins? If not, were there condiments and napkins in the bag? Specify.
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15.) Was the mint magnet placed at your stall upon the delivery of your order?
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16.) Is your carhop wearing skates or hustling (walking with a purpose, running)? Specify which one if yes.
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17.) Did anyone CHECKBACK within 10 minutes?
SPEED OF SERVICE
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Reply Time:
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18.) Reply time under 10 sec? (0-10=Green, 11-15= Yellow, 16+=Red)
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Service Time:
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19.) Service time under 3:30? (Under 3:00=Green, 3:01-3:30=Yellow, 3:31+= Red)
EXTERIOR CLEANLINESS/LIGHTING
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20.) EXTERIOR CLEANLINESS - Is the exterior of the building clean and pleasing to the eye? (No trash in the lot, patio area clean, windows clean, landscape well kept, etc.)
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21.) TRASH CAN LIDS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?
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22.) ENTER/EXIT SIGNS - Are all enter and exit signs in good condition with lights working?
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If location has lights on then turn on switch<br>
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Are lot lights, wall packs, canopy lights and wall signs all working <br>
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23.) MENU HOUSING & STALL - Is the menu clean & in good repair?
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24.) MUSIC - Is the music on and at a reasonable level?
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25.) RESTROOM CLEANLINESS - Is the interior of the restroom clean and odor free? Is the sink, toilet, hand dryer/paper towel dispenser in good working order? Is there a hand washing sign posted? Is the trash can clean, lined, and have a lid?
SYSTEMS AND PROCEDURES
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26.) MANAGEMENT & CREW APPEARANCE - Do management and crew members have on name tags and wearing Sonic branded apparel? (Ok if name tag is covered by Sonic branded outerwear)
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27.) There were no other issues that affected my experience.
