South Coast Store Manager Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

Report Details

• Name Of Auditor

• Store Location
  Address

• Date Of Inspection

  Date

• Signature of Auditor.

  Sign

• Any Notes?

Cleanliness

• Are the shop windows clean?<br>

  Yes

  No

  N/A

• Is the shop front clean and clear of rubbish such as but ends, weeds, chewing gum etc.<br>

  Yes

  No

  N/A

• Are any side entrances clean and well presented.<br>

  Yes

  No

  N/A

• Is the sign clean and not damaged?<br>

  Yes

  No

  N/A

POS

• Window POS, inlcuding digital, correct and to guidance?

  Yes

  No

  N/A

• Is legal store signage displayed (Opening Times, No Smoking, Smoke Cloke)

  Yes

  No

  N/A

• Do the trading times match what is displayed on CTI and our website? <br>

  Yes

  No

  N/A

• Check opening hours vs competition<br>

  Yes

  No

  N/A

• Is the chalkboard message appropriate for demographic?<br>

  Yes

  No

  N/A

• Is A Frame outside where permittable, no damage and correct POS displayed?<br>

  Yes

  No

  N/A

Property

• No signs of tampering with front locks<br>

  Safe

  At Risk

  N/A

• Are lights fully working?<br>

  Yes

  No

  N/A

• Is the chalkboard in good condition? IE. not fading in colour<br>

  Yes

  No

  N/A

Cleanliness

• Is the carpet clean and hoovered? Does it need replacing?<br>

  Yes

  No

  N/A

• Is the shop floor and display units clean and dust free?<br>

  Yes

  No

  N/A

Property

• Are all the lights working in the store? Is the store well lit?<br>

  Yes

  No

  N/A

• Demo tables in good condition and clean?<br>

  Yes

  No

  N/A

• Back door code working?<br>

  Yes

  No

  N/A

• All property challenges reported and logged?<br>

  Yes

  No

  N/A

POS

• Is the store merchandised to latest POS Guidelines?<br>

  Yes

  No

  N/A

• All POS clean with no rips or damage?<br>

  Yes

  No

  N/A

• All digital displays working in store?<br>

  Yes

  No

  N/A

• Are all dummy phones present? <br>

  Yes

  No

  N/A

• Are all live handsets / Tablets demo ready, charged as per live demo P&P? <br>

  Yes

  No

  N/A

• Are screens on devices clean and no fingerprints present?<br>

  Yes

  No

  N/A

• All devices priced correctly, check latest pricing cascade / pricing and promo tool?<br>

  Yes

  No

  N/A

• Leaflets current and appropriately positioned?<br>

  Yes

  No

  N/A

• Is the CIOT section complete with correct content and tablet working?<br>

  Yes

  No

  N/A

• Business area set up?<br>

  Yes

  No

  N/A

Accessories

• All accessories priced Correctly? <br>

  Yes

  No

  N/A

• Accessories pulled forward with no gaps?<br>

  Yes

  No

  N/A

• All accessories lines out?<br>

  Yes

  No

  N/A

• Accessories well merchandised and lined up?<br>

  Yes

  No

  N/A

Housekeeping

• Are chairs tucked in?<br>

  Yes

  No

  N/A

• Till areas clean and tidy.<br>

  Yes

  No

  N/A

• Draws checked and clear of junk.<br>

  Yes

  No

  N/A

• Do we have top up cards?<br>

  Yes

  No

  N/A

• Are bins under tills emptied?<br>

  Yes

  No

  N/A

• Are all units locked and keys with Key Holder?<br>

  Yes

  No

  N/A

• All till points fully equipped? (Stationary , Paper etc)

  Yes

  No

  N/A

• Toilets, clean tidy, with toilet paper, hand soap and air freshener?

  Yes

  No

  N/A

• Kitchen clean and tidy?

  Yes

  No

  N/A

• Fridge clean and in use?

  Yes

  No

  N/A

• Microwave clean and in working order?

  Yes

  No

  N/A

• Cupboards clear of junk and damaged items?

  Yes

  No

  N/A

• Bins clean and emptied?

  Yes

  No

  N/A

• Old POS removed and destroyed?

  Yes

  No

  N/A

• Old uniform removed?

  Yes

  No

  N/A

• POS and shop-fittings well organised and not over stocked?

  Yes

  No

  N/A

• Damaged shop fittings removed?

  Yes

  No

  N/A

• Stairs clean and clear of rubbish?

  Yes

  No

  N/A

• Fire exits clear of obstructions?

  Yes

  No

  N/A

• Fire exits clear outside?

  Yes

  No

  N/A

• Back of house clean and tidy?

  Yes

  No

  N/A

• Noticeboards and Communications up to date and being used?

  Yes

  No

  N/A

• Daily sales tracker visible?

  Yes

  No

  N/A

• Store commission tracker in place?

  Yes

  No

  N/A

• Store TNPS performance visible ?

  Yes

  No

  N/A

• Store lockers organised ?

  Yes

  No

  N/A

• Back office door secured at all times?

  Yes

  No

  N/A

• Meeting room clean?

  Yes

  No

  N/A

Rotas

• Do the rotas match footfall requirements?

  Yes

  No

  N/A

• Team rotas in place and 5 weeks done minimum?

  Yes

  No

  N/A

• Rotas to match FTE?

  Yes

  No

  N/A

• Weekly Kronos signed off- Mondays?

  Yes

  No

  N/A

Posters

• Correct Posters Displayed in the Back Office?

• 1 Assurance Quick Check

• 2.H&S Policy

• 3.Environment Policy

• 4.Quality Policy

• 5.WEEE Policy

• 6. WEEE One Pager

• 7.Employee Liability Certificate

• 8.Public Liability Certificate

• 9.H&S Law Poster

• 10.Absolute Rules Poster

• 11.PCI Poster

• 12.My name is Susan Poster

Store Phone

• Is the Store phone working and with the manager on the day?

  Yes

  No

  N/A

• Are all voicemails listened to and responded?

  Yes

  No

  N/A

• Appropriate voice message on voicemail left and compliant?

  Yes

  No

  N/A

Repairs/Courtesy Phones

• Are courtsey phones cleansed reconciled each week against Jack Levels and Loan Phone report?

  Yes

  No

  N/A

• Repairs checked in store?

  Yes

  No

  N/A

• Repairs checked on store system?

  Yes

  No

  N/A

• Store using Appointment booking?

  Yes

  No

  N/A

• Is the Tech laptop working and used?

  Yes

  No

  N/A

Uniform and Cleanliness

• Are colleagues wearing appropriate Uniform ?<br>–White long-sleeve t-shirts (M&F) as appropriate<br>–Red polo shirts – Advisor and Tech Team (M&F)<br>–Fleece (M&F) as appropriate<br>–Name Badge<br>–Footwear - Converse style<br>- Dark Blue Jeans (no rip/tear)

  Yes

  No

  N/A

• Are all the team well groomed and condition of uniform well presentable?

  Yes

  No

  N/A

Business

• Buisness advisor with phone, email and electronic business card set up?

  Yes

  No

  N/A

Training and Development

• Advisor development plans in place and folders up to date?

  Yes

  No

  N/A

• Team training and comms log in place and being used?

  Yes

  No

  N/A

• Are the team up to date with Fuse briefings? Check and Test?

  Yes

  No

  N/A

• Are 121's in place and recorded for all team members?

  Yes

  No

  N/A

• Evidence of coaching on the run in place?

  Yes

  No

  N/A

• Evidence of performance management in place?

  Yes

  No

  N/A

TNPS

• Coaching Sheets Sent to Andrew.hendrick@vodafone.com

  Yes

  No

  N/A

• Appoint a TNPS champion within your store?

  Yes

  No

  N/A

• Use the word cloud, what words crop up?

  Yes

  No

  N/A

New

• Use of Accord Discounts<br>Discount Used for <br>30% Additional Tablet/phone<br>20% Additional MIFI/dongle<br>10% Additional SIMO <br>

  Yes

  No

  N/A

• Over Target NBA second line

  Yes

  No

  N/A

• Competitor Analysis? Give 3 Examples

  Yes

  No

  N/A

CIOT

• Any evidence of engaging the local community? Please add notes.

  Yes

  No

  N/A

• Any Store Incentives for selling CIOT?

  Yes

  No

  N/A

• Tech adviser Plans set for current month? sent to Andrew.hendrick@vodafone.com?

  Yes

  No

  N/A