Specialist Accommodation Site Visit

• Care/Support Provider

• Property

• Date of visit

  Date

• Persons Undertaking

• Number of units

Reviews

• Are property risk assessments in place? Yes or no & date. Fire - Person centred FRA, Hot water, Building etc + notes

• When was the last formal review of the service by Auditor (CQC, SP or other)? + notes

• Are copied of licence/tenancy agreement on file at project/scheme

• Reviews: Overall Rating

  Brilliant

  Good

  Requires Improvement

  Inadequate

• Number of Compliments

• Number of Complaints

• Number of Complaints current unresolved (note level currently at)

Safeguarding

• Number of safeguarding reports since last visit + notes

• Number of safeguarding reports upheld since last visit + notes

• Feedback from residents regarding the property

• Resident Satisfaction: Overall Rating

  Brilliant

  Good

  Requires Improvement

  Inadequate

• Service reference guide in place for scheme and accurate

  Yes

  No

  N/A

• Are void checks undertaken and recorded

  Yes

  No

  N/A

• Are room checks undertaken and recorded where applicable

  Yes

  No

  N/A

• Rate internal communal areas of scheme (furniture condition, flooring, kitchens & bathroom)

  1

  2

  3

  4

• Notes regarding internal communal areas of scheme

• Rate condition of internal decoration (walls, doors, skirting etc)

  1

  2

  3

  4

• Notes regarding internal internal decoration

• Rate condition of external decoration (windows, doors, lintels, external paintwork, roof verges etc)

  1

  2

  3

  4

• Notes regarding external decoration

• Rate condition of garden and externals (grass cutting, hedges trimmed, ivy and greenery cut back to avoid fence/building damage, fencing, hardstanding/paths clear of weeds/moss, windows clean)

  1

  2

  3

  4

• Notes regarding condition of garden and externals

• Outstanding maintenance repairs or issues: (refer to NG or connect 360 as well as staff) (please note if provider or MH responsibility, note in agreed actions at the end of the audit)

• Maintenance: Overall Rating

  Brilliant

  Good

  Requires Improvement

  Inadequate

• Housekeeping checklist completed & on file, Routes clear, Signage (fire signs - No smoking, Assembly point etc), Window-lock checks carried out

  1

  2

  3

  4

• Fire alarm tests recorded, Emergency light tests recorded (check contractor records as well as son site staff), Extinguishers in date and correctly placed, Smoke & CO2 alarms tested and recorded

  1

  2

  3

  4

• Evacuation plan known by staff, Assembly point known by staff, PEEP's in place (where required), Drills in place & recorded

  1

  2

  3

  4

• Electrical cables (no trip hazards, no overloading sockets, free from cracks and burns)

  1

  2

  3

  4

• Lighting (communal), Internal and external lights working

  1

  2

  3

  4

• Fire doors in order - (Andy issues in FRA?), Intumescent strips/smoke seals/gaps/closures/damage, close fully, fit into frame

  1

  2

  3

  4

• Gas servicing records on file

  1

  2

  3

  4

• Gas cooker servicing records on file (where appropriate)

  1

  2

  3

  4

• EICR paperwork in date (copy on site)

  1

  2

  3

  4

• PAT testing up to date where required (copy on site)

  1

  2

  3

  4

• Emergency/contingency planning in place by provider

  1

  2

  3

  4

• Hot water checks by IWS up to date

  1

  2

  3

  4

• Water temperature checks by provider in place and up to date (where appropriate)

  1

  2

  3

  4

• Building security

  1

  2

  3

  4

• Window restrictors checked by provider and recorded

  1

  2

  3

  4

• Pull cords checks recorded by provider (where fitted)

  1

  2

  3

  4

• Water flushing in voids, infrequently used outlets (carried out and recorded by provider)

  1

  2

  3

  4

• Passenger lift service (monthly & LOLER Bi annual) (where fitted), Certificate on site

  1

  2

  3

  4

• Outstanding Health & Safety issues (Please note if provider or MH responsibility (please note if provider or MH responsibility, note in agreed actions at the end of the audit)

• Health & Safety: Overall Rating

  Brilliant

  Good

  Requires Improvement

  Inadequate

• Midland Heart targets/actions

• Provider targets/actions

• Manager or Officer Signature

  Sign

• Provider Signature

  Sign