SPM Club Visit Checklist

• Site conducted

  Select Zap Burnie Zap Devonport Zap Mowbray Zap Newstead Zap Launceston City Zap Kings Meadows Zap Bridgewater Zap Claremont Zap New Norfolk Zap Claremont Zap Moonah Zap Glenorchy Zap Glenorchy Central Zap North Hobart Zap Hobart City Zap Hobart CBD Zap Hobart Central Zap Premium Zap Sandy Bay Zap Kingston Zap Shoreline Zap Rosny Zap Sorell

  • Zap Burnie
  • Zap Devonport
  • Zap Mowbray
  • Zap Newstead
  • Zap Launceston City
  • Zap Kings Meadows
  • Zap Bridgewater
  • Zap Claremont
  • Zap New Norfolk
  • Zap Claremont
  • Zap Moonah
  • Zap Glenorchy
  • Zap Glenorchy Central
  • Zap North Hobart
  • Zap Hobart City
  • Zap Hobart CBD
  • Zap Hobart Central
  • Zap Premium
  • Zap Sandy Bay
  • Zap Kingston
  • Zap Shoreline
  • Zap Rosny
  • Zap Sorell

• Conducted on

  Date

• Prepared by

• MSR Name

INTRODUCTION

• Guest register

  Y

  N

  N/A

• Go through a couple of questions about your health and fitness goals

  Y

  N

  N/A

• Show you around the club

  Y

  N

  N/A

• Go through the best membership option for you

  Y

  N

  N/A

• How does that sound

  Y

  N

  N/A

NEEDS ANALYSIS

• Do you live or work in the area?

  Y

  N

  N/A

• Have you been a member of the club before?

  Y

  N

  N/A

• What fitness goals are you wanting to achieve?

  Y

  N

  N/A

• When do you want to achieve them by?

  Y

  N

  N/A

• Who is the biggest supporter of your health and fitness goals?

  Y

  N

  N/A

• Have you had personal training before?

  Y

  N

  N/A

TOUR

• Goes to prospect's area of interest first

  Y

  N

  N/A

• Goes through feature and benefit

  Y

  N

  N/A

• Shows through to bathrooms

  Y

  N

  N/A

• Shows where to fill up bottle

  Y

  N

  N/A

• Is there any area of the club that you would like me to go through in further detail?

  Y

  N

  N/A

PRICE PRESENTATION & OBJECTION HANDLING

• Are you looking at using one Zap club or multiple?

  Y

  N

  N/A

• Flexi, 12m, 18m (in correct order)

  Y

  N

  N/A

• Out of these options, which one suits you best

  Y

  N

  N/A

• Ignite pack offered?

  Y

  N

  N/A

• Objection - is that the only thing stopping you from getting started today?

  Y

  N

  N/A

• Objection - if there was something we could do about it, would you get started today?

  Y

  N

  N/A

REFERRALS

• I have even more good news for you!

  Y

  N

  N/A

• You also have the opportunity to get some free time off your membership

  Y

  N

  N/A

• I'll leave this form with you to fill out NOW while I get your key organised

  Y

  N

  N/A

• Objection - what most members do is go through their phone and pop down the last three people they texted

  Y

  N

  N/A

• MTD Referral position

• MTD Appointment position

• Gymsales notes check

• Any other performance related notes

• Local area marketting plan

Reception

• Desk has been wiped down

  Y

  N

  N/A

• Reception area is neat and tidy

  Y

  N

  N/A

• Emergency station is clean

  Y

  N

  N/A

• Y

  N

  N/A

Bathrooms

• Toilets are clean

  Y

  N

  N/A

• Vanitys are clean

  Y

  N

  N/A

• Mirrors are clean

  Y

  N

  N/A

• Toilet scrubbers cleaned

  Y

  N

  N/A

• Showers have been scrubbed and free of mould and build up

  Y

  N

  N/A

• Shower curtains clean

  Y

  N

  N/A

• Walls cleaned

  Y

  N

  N/A

• Soap dispensers

  Y

  N

  N/A

Cardio

• Underneath treadmills vacuumed

  Y

  N

  N/A

• Treadmills cleaned

  Y

  N

  N/A

• Treadmill belts scrubbed and marks removed

  Y

  N

  N/A

• Bikes cleaned

  Y

  N

  N/A

• Cross trainers cleaned

  Y

  N

  N/A

• Floors vacuumed and mopped

  Y

  N

  N/A

• Power boards cleaned

  Y

  N

  N/A

• Cords free of dust and dirt

  Y

  N

  N/A

• Walls cleaned

  Y

  N

  N/A

Weights Area

• Pin loaded equipment cleaned

  Y

  N

  N/A

• Bases of equipment scrubbed/vacuumed

  Y

  N

  N/A

• Dumbbell rack clean

  Y

  N

  N/A

• Dumbbell rack bases clean

  Y

  N

  N/A

• Racks clean

  Y

  N

  N/A

• Barbell & dumbbells cleaned

  Y

  N

  N/A

• Spray and wipe stations restocked

  Y

  N

  N/A

• Correct chemical on spray and wipe stations

  Y

  N

  N/A

• Under hand sanitisers clean

  Y

  N

  N/A

• Mirrors cleaned

  Y

  N

  N/A

• All areas vacuumed, including bases of equipment

  Y

  N

  N/A

• No marks on walls

  Y

  N

  N/A

General Areas (Dusting)

• Window sills cleaned

  Y

  N

  N/A

• High areas dusted

  Y

  N

  N/A

• Physical checklist out and being used

  Y

  N

  N/A

• TVs on correct channel

  Y

  N

  N/A

• Correct uniform

  Y

  N

  N/A

• Integrum set up on mobile device and computer

  Y

  N

  N/A

• Service Now set up on mobile device

  Y

  N

  N/A

• Weights are in their correct place and neat & tidy

  Y

  N

  N/A

• Defib check - green light flashing

  Y

  N

  N/A

• Check battery date & pad date

  Y

  N

  N/A

• Check Integrum incidents/hazards are completed

  Y

  N

  N/A

• Storeroom neat and tidy

  Y

  N

  N/A

• No rubbish build up

  Y

  N

  N/A

• Vacuum cleaner has been emptied

  Y

  N

  N/A

• Correct chemicals in spray bottles

  Y

  N

  N/A

• Desk cleaned out

  Y

  N

  N/A

• Everything logged in Service Now

  Y

  N

  N/A

• Outstanding Service Now jobs followed up

  Y

  N

  N/A

• Gardens tidy

  Y

  N

  N/A

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