TAS Club Visit Checklist

• Site conducted

  Select Zap Burnie Zap Devonport Zap Mowbray Zap Newstead Zap Launceston City Zap Kings Meadows Zap Bridgewater Zap Claremont Zap New Norfolk Zap Claremont Zap Moonah Zap Glenorchy Zap Glenorchy Central Zap North Hobart Zap Hobart City Zap Hobart CBD Zap Hobart Central Zap Premium Zap Sandy Bay Zap Kingston Zap Shoreline Zap Rosny Zap Sorell

  • Zap Burnie
  • Zap Devonport
  • Zap Mowbray
  • Zap Newstead
  • Zap Launceston City
  • Zap Kings Meadows
  • Zap Bridgewater
  • Zap Claremont
  • Zap New Norfolk
  • Zap Claremont
  • Zap Moonah
  • Zap Glenorchy
  • Zap Glenorchy Central
  • Zap North Hobart
  • Zap Hobart City
  • Zap Hobart CBD
  • Zap Hobart Central
  • Zap Premium
  • Zap Sandy Bay
  • Zap Kingston
  • Zap Shoreline
  • Zap Rosny
  • Zap Sorell

• Conducted on

  Date

• Prepared by

• MSR Name

INTRODUCTION

• Guest register

  Yes

  No

  N/A

• Go through a couple of questions about your health and fitness goals

  Yes

  No

  N/A

• Show you around the club

  Yes

  No

  N/A

• Go through the best membership option for you

  Yes

  No

  N/A

• How does that sound

  Yes

  No

  N/A

NEEDS ANALYSIS

• Do you live or work in the area?

  Yes

  No

  N/A

• Have you been a member of the club before?

  Yes

  No

  N/A

• What fitness goals are you wanting to achieve?

  Yes

  No

  N/A

• When do you want to achieve them by?

  Yes

  No

  N/A

• Who is the biggest supporter of your health and fitness goals?

  Yes

  No

  N/A

• Have you had personal training before?

  Yes

  No

  N/A

TOUR

• Goes to prospect's area of interest first

  Yes

  No

  N/A

• Goes through feature and benefit

  Yes

  No

  N/A

• Shows through to bathrooms

  Yes

  No

  N/A

• Shows where to fill up bottle

  Yes

  No

  N/A

• Is there any area of the club that you would like me to go through in further detail?

  Yes

  No

  N/A

PRICE PRESENTATION & OBJECTION HANDLING

• Are you looking at using one Zap club or multiple?

  Yes

  No

  N/A

• Flexi, 12m, 18m (in correct order)

  Yes

  No

  N/A

• Out of these options, which one suits you best

  Yes

  No

  N/A

• Ignite pack offered?

  Yes

  No

  N/A

• Objection - is that the only thing stopping you from getting started today?

  Yes

  No

  N/A

• Objection - if there was something we could do about it, would you get started today?

  Yes

  No

  N/A

REFERRALS

• I have even more good news for you!

  Yes

  No

  N/A

• You also have the opportunity to get some free time off your membership

  Yes

  No

  N/A

• I'll leave this form with you to fill out NOW while I get your key organised

  Yes

  No

  N/A

• Objection - what most members do is go through their phone and pop down the last three people they texted

  Yes

  No

  N/A

General notes

• Any general feedback/notes that require adding?

• Is the physical daily checklist out and being used?

  Yes

  No

• Does anything require cleaning/rectifying today?

  Yes

  No

• Does anything require adding into Service Now?

  Yes

  No

• Does anything on the exterior require attention (gardens/litter in carpark etc)

  Yes

  No

• Any other notes from visit?

  Yes

  No

• Performance focus to be checked next week

• Leads check in Gymsales

• Extra cleaning focus to be checked next week