SR Room Orientation Checklist

Butler met guest at the French doors

Guest was offered a welcome greeting LRA

Butler introduced themselves by first name LRA

Butler proactively offered complimentary garment pressing service (minimum of 2 pieces per person per stay) LRA

Butler proactively offered unpacking service LRA

Butler proactively offered a complimentary beverage service of tea or coffee LRA

Butler proactively offered complimentary shoe shine LRA

Butler explained how to page

Butler explained lights/dimmers and the A/C unit on the crestron LRA

Butler explained emergency exit procedures and pointed out the map behind the door LRA

Butler provided his/her business card LRA

Butler explained the eButler service (i.e. the ability to email requests to the Butler directly) LRA

Guest was offered ice LRA

Butler used the guest's name effectively as a signal of recognition, but discreetly, at least twice during the interaction. LRA

Butler is highly articulate and avoids slang and excessive use of phrase-fragments

Butler is polite and maintains a gracious tone and appropriate pace throughout the interaction

Butler readily smiles and maintains an engaging expression

Butler makes eye contact and keeps focus on guest

Butler exhibits a genuine sense of interest and concern for the guest

Butler is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful

Butler appears knowledgeable and proficient in performing the requirement of their department

Butler can capably answer questions about the entire hotel or obtains effective and prompt assistance

Butler closes interactions with polite and appropriate remarks, and offers additional assistance

Butler is wearing professional, clean and well-fitted uniform with name tag and St. Regis pride pin

Butler is extremely well-groomed

Butler maintains alert posture, with no hands in pockets or folded arms; butler avoids excessive personal chatting among themselves; staff does not smoke, drink or eat in guest view

Butler does not decline any request without offering appropriate alternatives

Orientation to the hotel is discreet, brief and helpful, consisting of only relevant and important facts that do not overwhelm guest, and including only facilities or service that might otherwise be overlooked or are unique

Did you feel genuinely welcomed, as if the butler was happy to see you?

Did you receive the impression that their arrival was anticipated and prepared, and they are not just "one of many"?

Butler remained warm and sincere throughout the interaction LRA

The service is handled without excessive delays or interruptions