Title Page
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Store number
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Conducted on
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Completed by
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Store Number
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Time order was placed
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Reply Time
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Items ordered
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Delivery Time
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SWITCHBOARD
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Did the switchboard attendant include their name in the greeting?
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Did the switchboard attendant read back the order / give total?
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Did the switchboard attendant suggestive sell?
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CLEANLINESS
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Were the menu housings and stall clean and free of residue?
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Were the outside lights working in all stalls and we're all of the lot lights working?
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Is the Marquee / LED sign working with the most current messaging?
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Is the POPS displaying the current message?
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Are the windows clean?
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Is the Patio & Lot clean and free of trash?
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Is the restroom clean and stocked?
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CARHOP
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Is the CARHOP neat in appearance and in a proper uniform with name tag?
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Was the order repeated back and a receipt given?
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Were you offered condiments?
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Were you given a mint with your order?
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Did the CARHOP mention the 'RED' button?
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Did you receive a Checkback during your visit?
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QUALITY
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Was the entree item prepared correct?
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Was the entree neatly packaged?
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Was the entree hot & fresh?
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Was the side item portioned / prepared / packaged correctly?
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Was the side item hot & fresh?
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Was the drink made correctly with no spills on cup?
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We're the items bagged correctly?
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COMMENTS