Title Page

  • Audit Title

  • Store #

  • Conducted on

  • Prepared by

  • Manager on Duty

  • OVERALL GRADE :

People

  • GRADE:

  • CTDI- process review - status update - candidates? <br><br>

  • AM certification- Is SUP driving AM certification/validation process?

  • NH orientation, Day 1 OP led process executed? <br>

  • Training tablets in use? Crew members performing the job to standard?

  • Turnover crew_________ AM___________

  • Team engagement plan complete? Posted? Executed by management team?

  • Action Steps:

Operations

  • GRADE:

  • Uniform complaince - Crew / management / Name tag / Hat / Jewelry/ Nail Polish/ Hygeine

  • Communication Board - Current infromation / Goals posted / Crew awareness

  • Desk area neat and organized

  • Deployment Board - Position Chart completed

  • Manager's Readiness Checklist completed - Station Checklists completed by crew

  • Supervisor's Mystery Shop Results

  • Delivery Time

  • Upsell

  • Carhop Standards/ Skater?

  • Uniforms

  • Checkbacks

  • Reply Time

  • Cash and Deposits handled to policy - Check and validate all deposits - initial and / or sign current month's Deposit Log/Petty Cash

  • Action Steps:

HOSPITAL CLEAN - LIST FROM SUPERVISOR

  • GRADE:

  • Exterior:

  • General Facilities:

  • Kitchen:

  • Front of house:

  • Walk-ins/ Fountain / Frozen:

  • Action Steps:

FOOD SAFETY

  • GRADE:

  • Food safety Audit Cheklist - Completed Weekly by the Management Team

  • Temp Logs current with comments - Historical temp logs and Meat temp logs

  • Hospital Clean "Deep Cleaning Calendar" posted and executed

  • Sanitizer set up properly and in use / Cross Contamination control / 20-20 hand wash procedure in place

  • Action Steps:

OPERATION EXCELLENCE

  • Critically late tickets - actively developing "a culture of speed"

  • Actual:

  • Goal:

  • OSAT > 72% - FanTrak Dashboard report posted on the Communication Board - Team is taking ACTION on Key Focus Areas

  • Goal:

  • Actual:

  • SHOPS > 91% - Mystery Shop Summary posted on the Communication Board - Team is taking ACTION on Key Focus Areas

  • Actual:

  • Goal:

  • GA Calls < 2.5 - ZERO tolerance for RUDE complaints / Management Team understands issue areas with ACTIONS

  • Actual:

  • Goal:

  • Actions Steps:

  • CRITICAL ACTION STEPS (24 HOUR COMPLETION):

Sales Growth

  • Actual <br>

  • Is the OP/Team executing the current marketing program?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.