Title Page
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Audit Title
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Store #
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Conducted on
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Prepared by
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Manager on Duty
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OVERALL GRADE :
People
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GRADE:
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CTDI- process review - status update - candidates? <br><br>
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AM certification- Is SUP driving AM certification/validation process?
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NH orientation, Day 1 OP led process executed? <br>
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Training tablets in use? Crew members performing the job to standard?
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Turnover crew_________ AM___________
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Team engagement plan complete? Posted? Executed by management team?
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Action Steps:
Operations
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GRADE:
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Uniform complaince - Crew / management / Name tag / Hat / Jewelry/ Nail Polish/ Hygeine
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Communication Board - Current infromation / Goals posted / Crew awareness
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Desk area neat and organized
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Deployment Board - Position Chart completed
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Manager's Readiness Checklist completed - Station Checklists completed by crew
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Supervisor's Mystery Shop Results
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Delivery Time
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Upsell
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Carhop Standards/ Skater?
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Uniforms
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Checkbacks
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Reply Time
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Cash and Deposits handled to policy - Check and validate all deposits - initial and / or sign current month's Deposit Log/Petty Cash
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Action Steps:
HOSPITAL CLEAN - LIST FROM SUPERVISOR
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GRADE:
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Exterior:
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General Facilities:
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Kitchen:
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Front of house:
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Walk-ins/ Fountain / Frozen:
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Action Steps:
FOOD SAFETY
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GRADE:
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Food safety Audit Cheklist - Completed Weekly by the Management Team
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Temp Logs current with comments - Historical temp logs and Meat temp logs
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Hospital Clean "Deep Cleaning Calendar" posted and executed
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Sanitizer set up properly and in use / Cross Contamination control / 20-20 hand wash procedure in place
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Action Steps:
OPERATION EXCELLENCE
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Critically late tickets - actively developing "a culture of speed"
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Actual:
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Goal:
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OSAT > 72% - FanTrak Dashboard report posted on the Communication Board - Team is taking ACTION on Key Focus Areas
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Goal:
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Actual:
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SHOPS > 91% - Mystery Shop Summary posted on the Communication Board - Team is taking ACTION on Key Focus Areas
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Actual:
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Goal:
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GA Calls < 2.5 - ZERO tolerance for RUDE complaints / Management Team understands issue areas with ACTIONS
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Actual:
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Goal:
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Actions Steps:
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CRITICAL ACTION STEPS (24 HOUR COMPLETION):
Sales Growth
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Actual <br>
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Is the OP/Team executing the current marketing program?