Staff Handbook and Operating Practice Assessment

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Introduction - Gambling Legislation

• Please state a key licensing objectives, when it comes down to the gambling legislation?

• Please state a key licensing objectives, when it comes down to the gambling legislation?

• Please state a key licensing objectives, when it comes down to the gambling legislation?

Instruction for Completion

• Please state a gambling compliance logs

• Please state a gambling compliance logs

• Please state a gambling compliance logs

• Where would all the information, logs and any other paperwork be located?

Attempted Entry Logs

• Please state a location of the log, once completed?

• Please state a location of the log, once completed?

Filling in the Attempted Entry Logs

• Who would be responsible to fill in attempted entry log?

• What age would you use the 'Challenge.....' ?

• What information would you need to include on the logs?

Customer Interaction Log (Social Responsibility Log)

• Give an example on when the customer interaction log should be completed?

• Give an example on when the customer interaction log should be completed?

Filling in the Customer Interaction Log

• What information would you need to consider when filling in the Customer Interaction log?

• What information would you need to consider when filling in the Customer Interaction log?

• What information would you need to consider when filling in the Customer Interaction log?

Customer Complaints Log

• Under what circumstances should you fill in a customer Complaints Log?

• Under what circumstances should you fill in a customer complaints log?

• Under what circumstances should you fill in a customer Complaints Log?

Filling in the Customer Complaints Log

• What information would you need to consider when filling in the Customer Complaint Log?

• What information would you need to consider when filling in the Customer Complaint Log?

• What information would you need to consider when filling in the Customer Complaint Log?

Complaints Procedure and Form

• How can a customer complain ?

• Who would deal with a complaint on site?

General Incidents Log

• State a circumstance on why a General Incidents Log would be filled out?

• State a circumstance on why a General Incidents Log would be filled out?

• State a circumstance on why a General Incidents Log would be filled out?

Training Log

• Who would be trained in the Gambling Compliance?

• How long should the company refresh all members of staff on the Gambling Compliance?

Self Exclusion Log

• What information is key to place on a self exclusion log?

• Who can request to be self- exclusion ?

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• Please confirm you have read and fully understood the Staff Handbook and Operating Practices, when it comes down to the Gambling Compliance.

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