Stocktake Audit Master Copy

• Post Stocktake Audit

• Store

• Conducted on

  Date

• Conducted by

BACK DOCK

• Is there a facility to secure invoices, and are the invoices separated by EDSD or DGMS, with the correct stamps in use?

  Yes

  No

  N/A

• Are discrepancies with receipt being investigated, and is there evidence of this ie. stamping?

  Yes

  No

  N/A

• Are there any invoices or stock (direct deliveries) on the HRSH's desk that have not been actioned?

  Yes

  No

  N/A

• Does the HRSH understand the subject to check process?<br>Being checked line by line and credits being processed?<br>Policies & procedures/Stock Management/Receive/Other Deliveries/Receiving Subject to Check Vendors

  Yes

  No

  N/A

• Are loads being received correctly?

• Check that paperwork and seal number on truck match?

  Yes

  No

  N/A

• Is the milk being received line by line? <br>Print "Received Orders Audit" from Isis to check.

  Yes

  No

  N/A

• Are gift cards received using delivery dockets - not invoice using RF unit to process 4-1-1-1 department F7-16 pick slip?

  Yes

  No

  N/A

• Does the HRSH or relevant Champion know how to action credits? Are all the following credits being actioned correctly?<br>Polices & Procedures/Stock Management/Returns & Credits

  Yes

  No

  N/A

• Milk -<br>Policies & Procedures/Stock Management/Returns & Credits/Paul's/parmalat, Lions

  Yes

  No

  N/A

• Magazines -<br>Policies & Procedures/Stock Management/Returns & Credits/Online Magazine Returns User Guide

  Yes

  No

  N/A

• Newspapers - Policies & Procedures/Stock Management/Returns & Credits/Request For Credit Newspaper

  Yes

  No

  N/A

• DVD's - Policies & Procedures/Stock Management/Inventory Management/DVD Management

  Yes

  No

  N/A

• Mobile Phones / Sim Cards - Policies & Procedures/Store Services/Services/Telecommunications/Mobile Phones Refunds Process Charts

  Yes

  No

  N/A

• Electrical Returns - Policies & Procedures/Stock Management/Returns & Credits/Request For Credit Small Appliances

  Yes

  No

  N/A

• Have the monthly statements been reconciled?

  Yes

  No

  N/A

• Is there evidence of "catch up" receiving of paperwork being completed the next day?

  Yes

  No

  N/A

• Is Food Rescue stock being managed as per procedure?<br>Storenet/supermarkets/Sustainability/waste and recycling/food recycling/program 2 reverse logistics

  Yes

  No

  N/A

• Is there evidence of the correct procedure for dumping damaged stock in use? Check dump stock log.

  Yes

  No

  N/A

• Is the damaged stock being actioned daily?

  Yes

  No

  N/A

• Is the repair station in good condition and being used?

  Yes

  No

  N/A

• Are the back dock bins locked? Are the back dock bin keys in a secure location?

  Yes

  No

  N/A

• Are all staff supervised by a designated manager when dumping rubbish into outside waste bins?

  Yes

  No

  N/A

• Do waste bins contain any unrecorded stock?

  Yes

  No

  N/A

• Are departments using clear bags for rubbish collection?

  Yes

  No

  N/A

• Are cleaners sweepings checked prior to disposal?

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE AREAS: BACKDOCK

SECURITY

• Are the back dock keys secured when not in use?<br>Are the keys traceable and or accountable at all times?

  Yes

  No

  N/A

• Is the dock alarmed when not in use (where applicable)?

  Yes

  No

  N/A

• Are security items being stored in a secure location?<br>Eg Cigarettes in lock up<br>

  Yes

  No

  N/A

• Are security and perimeter alarms turned on once the store is closed?

  Yes

  No

  N/A

• Is the Security After -Trade Checklist on display and being completed by the Duty Manager?

  Yes

  No

  N/A

• Are check seals available at the staff entry door and kept in a secure location when not in use?

  Yes

  No

  N/A

• Is there 3 known stolen bins located in store (back dock, service desk, lunch room)?<br>Are the bins being actioned weekly?

  Yes

  No

  N/A

• Is the Stock On Hand adjustment log clear of high theft lines eg razor blades?<br>If not please specify.

  Yes

  No

  N/A

• Have there been any Mobile Phone stock on hand adjustments over the last 4 weeks which have not been reversed to known stolen?

  Yes

  No

  N/A

• Are high theft risk lines managed with lower stock fill levels? Eg: Skincare , Razors

  Yes

  No

  N/A

• Are the MPL's reduced in these sensitive areas to reflect minimum amount of stock possible?

  Yes

  No

  N/A

• Are the entry gates working correctly ?

  Yes

  No

  N/A

• Are the EAS gates working correctly?

  Yes

  No

  N/A

• Are EAS tagging disciplines maintained on full range as detailed on the tagging list (from Storenet)?<br>Check the following lines<br>Eveready Super Heavy Duty AA 24 Packs - 173075<br>Maybelline Eyeliner unstoppable onyx - 230139<br>Pantene - all lines with the exception of 750ml which is source tagged.

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE: SECURITY

AUTOSTOCKR & ADMINISTRATION

• Is the Inventory Manager random reviewing Mispicks for accurate PI verification? Print previous 4 weeks of random reviews completed by the Inventory Manager.

  Yes

  No

  N/A

• Review "Stock on Hand Adjustment Log" in Isis.<br>Are there any abnormal SOH adjustments?

  Yes

  No

  N/A

• Are scanning policies Over $50.00? Check previous 4 weeks Store Markdown Report.

  Yes

  No

  N/A

• Review the full deleted lines report. Does the oldest date on the report exceed 6 months?

  Yes

  No

  N/A

• Check 3 deleted lines on the trading floor. Are the counts accurate?

  Yes

  No

  N/A

• Is there any old dated recall/withdrawal items that have not yet been actioned in the security lock up?

  Yes

  No

  N/A

• Are IBTs actioned correctly? Are there any outstanding IBTs in ISIS that should have been authorised or cancelled?

  Yes

  No

  N/A

• Are IDTs being actioned correctly? Check that realistic amounts of store supplies (ie milk, coffee, tea) have been transferred.<br>( stock on hand adjustment log / IDT )

  Yes

  No

  N/A

• Are goods purchased by the social club being processed correctly? Refer to Storenet "Staff Social Clubs Accounts" for correct processing procedure.

  Yes

  No

  N/A

• Are instore batches and Buying & Marketing batches set up correctly? Eg; GM clearance. <br> ( Stock management / Inventory management / Markdown clearance and dumps / Markdowns )

  Yes

  No

  N/A

• Review clearance batches and check for anomalies.

  Yes

  No

  N/A

• Complete a review of the LR screen for all Longlife Departments covering the Stocktake Period. Have all errors in excess of $20 been actioned?

  Yes

  No

  N/A

• Are Managers on Duty aware of the limits and time frames for warehouse claims and direct vendor claims?

  Yes

  No

  N/A

• Ask what are the limitations for making a claim against the warehouse? (Eg number of cartons charged - not received.)<br>( 1 pallet or $500 )

  Yes

  No

  N/A

• Do they know where to find the information on Storenet?<br>( Company Policy / stock management )

  Yes

  No

  N/A

• Is the Damaged Egg Repair Station being used as per policy? Is it clean / organised and stocked with equipment to perform the process?

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE: AUTOSTOCKR/ADMIN

FRONTEND

• Print last week's Register Over/Short Report from Storeline (Office). Is there evidence of register discrepancies of $20 or more?

  Yes

  No

  N/A

• Are the following Frontend reports being utilised when investigating discrepancies?

  Yes

  No

  N/A

• Voids Report

  Yes

  No

  N/A

• Operator Voids Report

  Yes

  No

  N/A

• Refunds Report

  Yes

  No

  N/A

• No Sales

  Yes

  No

  N/A

• Unrecalled/Saved Transactions Report

  Yes

  No

  N/A

• Is the daily check on EAS antennas being completed?

  Yes

  No

  N/A

• Is daily check completed on register deactivates using the DV1000?

  Yes

  No

  N/A

• Are staff responding to EAS antenna alarms?

  Yes

  No

  N/A

• Are Service Cashiers bag checking?

  Yes

  No

  N/A

• Are SCO attendants conducting bag checks / trolley checks?

  Yes

  No

  N/A

• Is the SCO attendant using the MACE Model?<br>Mobile - Alert - Confident - Engaging

  Yes

  No

  N/A

• Are SCO attendants being observant to customer purchases and monitoring screen transactions?

  Yes

  No

  N/A

• Ask the Customer Service Team Manager what the correct cigarette filling process is.<br><br>Eg. 1 box brought to the Frontend and filled at a time.

  Yes

  No

  N/A

• Are registers not in use secured with a trolley?

  Yes

  No

  N/A

• Are Epay vouchers and gift card returns managed as per policy?<br>Storenet/store services/ gift cards

  Yes

  No

  N/A

• Are all registers used prior to using multiple operators? Check operator performance report.

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE: FRONTEND

CCTV (where applicable)

• Review CCTV for the following.

  Yes

  No

  N/A

• Back Dock. Check the HRSH is completing seal checks.<br>

  Yes

  No

  N/A

• Back Dock. Security loads (cigarettes). Are they taken to security lock up immediately or left on the dock?

  Yes

  No

  N/A

• Back Dock. Check for adherence to the yellow line policy.

  Yes

  No

  N/A

• Staff Entry Door. After Hours. Is the Duty Manager or person responsible, checking bags upon staff exit?

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE: CCTV

ONLINE

• Are returned online order credits being actioned correctly? Eg are we getting a credit on large amounts of perishable items?

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE: ONLINE

BWS

• Are liquor load checks being carried out and discrepancies raised on warehouse lines where applicable?

  Yes

  No

  N/A

• Is there evidence that BWS has excessive dumps?

  Yes

  No

  N/A

• Is there evidence of security tags being used on high theft lines?

  Yes

  No

  N/A

ACTION PLAN FOR NON COMPLIANCE: BWS