Information

  • 2015 360 degree audit

  • Conducted on

  • Prepared by

  • Location

1. Legal & Safe

  • LS1. All external fire doors unlocked, unbarred and unbolted? Please walk the escape route beyond the final door to the point of safety.

  • LS2. All internal fire doors closed and all fire routes clear to at least 1 metre?

  • LS3. Fire Log Book - Has fire alarm been tested weekly for previous 3 weeks and recorded in the log book?

  • LS4. Fire Log Book - Fire evacuation completed within the last 6 months with names of attendees recorded in the log book?

  • LS5. Fire Log Book - Emergency lighting tested for previous month and recorded in the Log Book?

  • LS6. Ladder and kick stool inspection records completed in full within the last three months and filed in risk management file?

  • LS7. Fire Log Book - Fire extinguishers tested for previous month and recorded in the Log Book

  • LS8. Current Store Risk Assessment completed by current manager, all sections completed in full with all staff signatures obtained?<br>Operational best practices must also be completed by all team members and retail trainees

  • LS9. Current Manual Handling risk assessment completed by current store manager, all sections completed in full with all staff signatures and retail trainees obtained?

  • LS10. Health and. Safety notice Board fully set up as per Company layout to include asbestos register

  • LS11. 100 random price checks completed for last 2 weeks - Documented on control sheet, printed out and signed by person conducting the check.

  • LS12. Date Code checks completed for previous 4 weeks.<br>4 weekly management check must be completed.

2. Store Operations

  • OP1. SIB fully completed for current and previous week with all sections of H&S and Legal signed daily

  • OP2. Check window/gondola end 1/waterfall/and dump bins are set up to current promotional bulletin

  • OP3. Random check of 10 promotion lines to ensure that Low Price inserts are in place?

  • OP4. Store Performance Report (sv25) fully completed for last 2 weeks with no information missing?<br>

  • OP5. Random check of 20 gaps on the sales floor - no more than 5 sku's with SOH of 5 or more

  • OP6. Complete a full dual controlled safe check using the Tellermate - balance must be zero

  • OP7. Commercial Board to be fully up to date as per. Company layout

  • OP8. Check that deliveries are cleared from the salesfloor by 9am, any remaining stock must be cleared in the aisles and not be causing any obstruction or trip hazard

  • OP9. Check Stock Master Class principles to ensure zero to zero is completed (and signed by. Management) drawers are controlled and warehouse standards are maintained

  • OP10. Random check of 20 prices to ensure that SEL matches the system price (no more than 2 incorrect prices)

  • OP11. Is active selling taking place - observe Cashiers serving a minimum of 6 customers ?

  • OP 12. Review Basket. Fantastic to ensure that team members are handing baskets to customers (observe CCTV to ensure happening at peak times)

  • OP13. Is Tellermate machine in full use as per Tellermate procedures (check dual control safe check and banking, date and time correct and notes all kept facing same way in safe)

  • OP14. Has EJ check been completed for previous week (must last a minimum of 15 mins)

3. People

  • P1 .Do all team members have the relevant right to work documentation in their file ? passports/visa's supported with front covers and signed. All visa's to be checked and signed as valid every 12 months.

  • P2. Do all team members have a signed copy of the receipt for the current edition of the Welcome Booklet in their personal file?

  • P3 Do all team members have a signed copy of the new terms and conditions filed in their employment file? New starters must have T&Cs within 8 weeks of starting.

  • P4. Is HR matrix fully completed, must be one for each member of staff - check all staff files

  • P5. Has latest Kill Shrink been completed and signed by all team members, supervisors and Management must complete management Kill Shrink.

  • P6. Do all team members with under 2 years service have references covering the previous 2 years? - Reference tracker must be used while awaiting references

  • P7. Are crewing plans in place for the current week plus the next 2 weeks - columns must be added across and down.

  • P8. Spot check 6 team members v Time and Attendance to ensure that hours submitted match the crewing plan - weekly hours submitted must be printed and attached to crewing plans

  • P9. Is first steps training completed for all staff including Supervisors (Supervisors also to have completed Next Steps)<br>(1st Steps must be fully completed within 12 weeks and started on day one of employment to cover the induction)

4. Security

  • SC1. On entry, are there two team members present on shop floor?

  • SC2. All staff and management, visitors and contractors searched every time they leave the store using the spinner and sheet fully completed (check this week and last)

  • SC3. Staff purchase log to be used for all staff shopping and fully complete. Purchases to be consumed or used on the premises must be signed by a member of management.

  • SC4. All stock £4.99 and over plus all sizes of Bold and Ariel gels to be security tagged - check 20 lines, min 80% compliance

  • SC5. Check mini stocktake process is being followed and tracker is completed for previous weeks

  • SC6. Is the Radio Link in use on the shopfloor

  • SC7. Has fragrance! Rimmel and high value lines been checked off against delivery manifest for previous week?

  • SC8. Is control of keys in place as per Company control of keys document?

  • SC9. Is statement of movement checked, signed and filed for previous week with all supporting documentation?

  • SC10.Has the previous week price reduction report been checked and signed by a member of management and filed.

  • SC11. Is the shrinkage tracker up to date (with info since last stocktake) with information matching SOM? check last 2 weeks.<br>

  • SC12. Are cash pick ups less than £600. Review safe activity for previous 2 week

  • SC13. Is there evidence of bum bag being used for banking - spot check 3 days last week

  • SC14. Are coupons stored in safe and banked on Saturday for the previous week (must be posted on Saturday night)

  • SC15. Spot check refunds, voids and paid outs from 3 days the previous week to ensure that accurate processes are followed.

Corrective Actions

  • Enter any corrective actions that will be undertaken

Sign Off

  • On site representative

  • Auditor's signature

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