Information
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2015 360 degree audit
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Conducted on
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Prepared by
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Location
1. Legal & Safe
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LS1. All external fire doors unlocked, unbarred and unbolted? Please walk the escape route beyond the final door to the point of safety.
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LS2. All internal fire doors closed and all fire routes clear to at least 1 metre?
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LS3. Fire Log Book - Has fire alarm been tested weekly for previous 3 weeks and recorded in the log book?
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LS4. Fire Log Book - Fire evacuation completed within the last 6 months with names of attendees recorded in the log book?
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LS5. Fire Log Book - Emergency lighting tested for previous month and recorded in the Log Book?
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LS6. Ladder and kick stool inspection records completed in full within the last three months and filed in risk management file?
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LS7. Fire Log Book - Fire extinguishers tested for previous month and recorded in the Log Book
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LS8. Current Store Risk Assessment completed by current manager, all sections completed in full with all staff signatures obtained?<br>Operational best practices must also be completed by all team members and retail trainees
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LS9. Current Manual Handling risk assessment completed by current store manager, all sections completed in full with all staff signatures and retail trainees obtained?
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LS10. Health and. Safety notice Board fully set up as per Company layout to include asbestos register
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LS11. 100 random price checks completed for last 2 weeks - Documented on control sheet, printed out and signed by person conducting the check.
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LS12. Date Code checks completed for previous 4 weeks.<br>4 weekly management check must be completed.
2. Store Operations
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OP1. SIB fully completed for current and previous week with all sections of H&S and Legal signed daily
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OP2. Check window/gondola end 1/waterfall/and dump bins are set up to current promotional bulletin
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OP3. Random check of 10 promotion lines to ensure that Low Price inserts are in place?
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OP4. Store Performance Report (sv25) fully completed for last 2 weeks with no information missing?<br>
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OP5. Random check of 20 gaps on the sales floor - no more than 5 sku's with SOH of 5 or more
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OP6. Complete a full dual controlled safe check using the Tellermate - balance must be zero
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OP7. Commercial Board to be fully up to date as per. Company layout
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OP8. Check that deliveries are cleared from the salesfloor by 9am, any remaining stock must be cleared in the aisles and not be causing any obstruction or trip hazard
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OP9. Check Stock Master Class principles to ensure zero to zero is completed (and signed by. Management) drawers are controlled and warehouse standards are maintained
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OP10. Random check of 20 prices to ensure that SEL matches the system price (no more than 2 incorrect prices)
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OP11. Is active selling taking place - observe Cashiers serving a minimum of 6 customers ?
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OP 12. Review Basket. Fantastic to ensure that team members are handing baskets to customers (observe CCTV to ensure happening at peak times)
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OP13. Is Tellermate machine in full use as per Tellermate procedures (check dual control safe check and banking, date and time correct and notes all kept facing same way in safe)
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OP14. Has EJ check been completed for previous week (must last a minimum of 15 mins)
3. People
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P1 .Do all team members have the relevant right to work documentation in their file ? passports/visa's supported with front covers and signed. All visa's to be checked and signed as valid every 12 months.
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P2. Do all team members have a signed copy of the receipt for the current edition of the Welcome Booklet in their personal file?
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P3 Do all team members have a signed copy of the new terms and conditions filed in their employment file? New starters must have T&Cs within 8 weeks of starting.
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P4. Is HR matrix fully completed, must be one for each member of staff - check all staff files
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P5. Has latest Kill Shrink been completed and signed by all team members, supervisors and Management must complete management Kill Shrink.
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P6. Do all team members with under 2 years service have references covering the previous 2 years? - Reference tracker must be used while awaiting references
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P7. Are crewing plans in place for the current week plus the next 2 weeks - columns must be added across and down.
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P8. Spot check 6 team members v Time and Attendance to ensure that hours submitted match the crewing plan - weekly hours submitted must be printed and attached to crewing plans
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P9. Is first steps training completed for all staff including Supervisors (Supervisors also to have completed Next Steps)<br>(1st Steps must be fully completed within 12 weeks and started on day one of employment to cover the induction)
4. Security
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SC1. On entry, are there two team members present on shop floor?
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SC2. All staff and management, visitors and contractors searched every time they leave the store using the spinner and sheet fully completed (check this week and last)
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SC3. Staff purchase log to be used for all staff shopping and fully complete. Purchases to be consumed or used on the premises must be signed by a member of management.
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SC4. All stock £4.99 and over plus all sizes of Bold and Ariel gels to be security tagged - check 20 lines, min 80% compliance
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SC5. Check mini stocktake process is being followed and tracker is completed for previous weeks
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SC6. Is the Radio Link in use on the shopfloor
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SC7. Has fragrance! Rimmel and high value lines been checked off against delivery manifest for previous week?
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SC8. Is control of keys in place as per Company control of keys document?
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SC9. Is statement of movement checked, signed and filed for previous week with all supporting documentation?
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SC10.Has the previous week price reduction report been checked and signed by a member of management and filed.
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SC11. Is the shrinkage tracker up to date (with info since last stocktake) with information matching SOM? check last 2 weeks.<br>
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SC12. Are cash pick ups less than £600. Review safe activity for previous 2 week
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SC13. Is there evidence of bum bag being used for banking - spot check 3 days last week
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SC14. Are coupons stored in safe and banked on Saturday for the previous week (must be posted on Saturday night)
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SC15. Spot check refunds, voids and paid outs from 3 days the previous week to ensure that accurate processes are followed.
Corrective Actions
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Enter any corrective actions that will be undertaken
Sign Off
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On site representative
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Auditor's signature