Stonegate/Craft Union Pipeline Sign Off v1.8

• Site Number

• Site Name

• Conducted on

  Date

• Attended by

• Full Address
  Address

• Site Contact

• Site Closing Time (Weekend)

  Date

• Parking Availability

• Additional information

• For which reason did you attend site?

  Go Live

Tills

• What Model Tills does site have?

  Select TEC A10 12" Scrn TEC A12 15" Scrn TEC A20 15" Scrn i700 TEC Wave Zonal 509

  • TEC A10 12" Scrn
  • TEC A12 15" Scrn
  • TEC A20 15" Scrn
  • i700
  • TEC Wave
  • Zonal 509

• How many tills are on site?

• Pictures of each till in location with perspective. (Incl. Cash drawer, surround and printer). Please annotate all pictures.

  Media

• Pictures of each till from the back with evidence of cables being secured neatly with cable ties. Please annotate all pictures.

  Media

• Pictures of each till's power and data points. Please annotate all pictures. On go live if data points are hidden by glasses then please use photo from handover report.

  Media

• Are the tills labelled correctly?

  Yes

  No

• Please label all tills correct

• Are all tills working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

Cash Drawers

• How many Cash drawers are on site?

• What type of Cash Drawer has been installed?

  Select Zonal Standard Cash Drawer Zonal Slim Line Cash Drawer Zonal Flip Top Cash Drawer Other

  • Zonal Standard Cash Drawer
  • Zonal Slim Line Cash Drawer
  • Zonal Flip Top Cash Drawer
  • Other

• Does site have cash drawer surrounds?

  Yes

  No

• Are all the cash drawers working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

• Have new cash drawer inserts been setup in Aztec if the sites cash drawer count has increased?

  Yes

  No

  N/A - CU

• Advise the manager to setup in Aztec or the new cash drawer will not be able to be used

Printers

• Printer Make/Model?

  Toshiba USB

  Citizen CTS651

  Zonal CBM1000

• By which tills are the printers located?

  Select Integrated 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

  • Integrated
  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20

• Are these all working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

Loyalty Scanners

• Is this a CU site

  Yes

  No

• Have the scanners been installed and working correctly?

  Yes

  No

• Please give as much information as possible, solution eta, call log numbers etc

• How many loyalty scanners are on site?

• Loyalty scanner locations

  Media

Chip and pin

• Is it a Stonegate or CU PED install?

  Stonegate

  CU

• How many PDQs are on site?

• Please list each PDQ with the following information...PDQ#, PDQ Location, PDQ type, serial #, and PTID

• PDQ locations (please ensure no glare on the screens of the PDQs on these photos)

  Media

• Are all PDQs labelled correctly?

  Yes

  No

• Please label PDQs correctly

• Are all PDQs working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

• Have PDQs that are to be returned been collected?

  Yes

  No

  N/A

• How many PEDs are on site in total?

• How many Fixed Peds (please note model)

• How many Wireless Peds (please note model)

• Pictures of PEDs

  Media

• Are all PDQs working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

KMS/KP

• Is site running KMS or Kitchen Printers?

  KMS

  KP

  N/A

• KMS solution?

  Legacy

  Hybrid

  Full PiKS

• How many screens in total?

• Details of screen locations

• Screen locations. (Annotated for reference)

  Media

• Are these all working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

• KP Make/Model?

  Epsom TMU220

  Star SP700

  Thermal

  BTP_M300

• How many Kitchen printers in total?

• Details of KP locations

• KP locations

  Media

• Are these all working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

EPOS Power

• What EPoS power supply does site have?

  EPoS fuse board

  EPoS breaker on main board

  Dirty power

• Details of EPoS board location

• Picture of board/location

  Media

• Details of board locations and breaker specifics (bar, kitchen, EPoS, etc)

• Picture of board/locations

  Media

• Notes

Mobile POS

• Does the site have RDP tills? (managed)

  Yes

  No

• How many in tills in total?

• RDP PC location

  Media

• RDP tablets

  Media

• Are the RDP tablets working correctly?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

HLS (Hotel sites only)

• Does Site use HLS?

  Yes

  No

• Can you successfully do a Post to Room charge?

  Yes

  No

• Photo of Transaction on till

  Media

• Reason Post to Room charge doesn't work?

• Zonal Ref Number

Phones

• Is it a Stonegate or CU phone install?

  Stonegate

  CU

• What technology phones are they?

  PSTN

  VoIP

• Phone locations

• Phone locations

  Media

• Has the phone divert been removed?

  Yes

  No

  N/A

• Please confirm directly with the manager that the phone with the divert on now does not ring when the site is called. We require the manager to sign this off as the divert has now been removed.

  Sign

• Please call RTS helpdesk to remove divert and record helpdesk name and reference here. Please check divert again once confirmation of removal has been received.

• Has the phone divert now been removed?

  Yes

  No

• Please confirm directly with the manager that the phone with the divert on now does not ring when the site is called. We require the manager to sign this off as the divert has now been removed.

  Sign

• Are all the phones working?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

• If the site has the option to make a booking when you call it, call the site and select make a booking option. Please ask the booking person you reach which call centre they are in. For all sites except Be at One it should be the Derby call centre, for Be at One it should be London. Has the correct booking centre been reached?

  Yes

  No

  N/A

• Please confirm which call centre was reached?

  Derby

  London

Wi-Fi

• Is this an RTS, Daisy or Other Install?

  RTS

  Daisy

  Other

• Who is the ISP?

• How many Access Points are at site?

• AP Model?

  Select Ruckus R510 (Internal) Ruckus T310 (External) Cisco Aironet 1832I

  • Ruckus R510 (Internal)
  • Ruckus T310 (External)
  • Cisco Aironet 1832I

• Access Point locations (please ensure AP is shown in relation to where the nearest bar or floor till is so we have perspective on its area)

  Media

• Is the RTS or Daisy Wi-Fi installed and working?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number

• What is the Wi-Fi landing page and does it match the site's format?

• Confirm with the PM if site has Sky streaming service

  Yes

  No

• Photo of Line Installed

  Media

• Photo of Router Installed (should be within AV rack)

  Media

• Photo of Laptop

  Media

• Serial Number of Laptop

Public printer

• Does the site have a public printer?

  Yes

  No

• Details of location

• Picture of Printer in Location

  Media

• Is the printer working?

  Yes

  No

• Picture of test print

  Media

• Please give as much information as possible. Issues, solution eta, call log numbers etc

Back office equipment

• Pos Server Make and Model

  Intel NUC

  Lenovo ThinkCentre

  Dell XE

  Dell 7050

  N/A - CU

• How many manager workstations are on site?

• Manager workstations Make/Model?

• Manager workstation locations

• Manager workstation locations

  Media

• Amount of BOH switches?

• Switch Models

  Select HP ProCurve D-Link Managed Juniper Managed SF200-24P-UK (CU)

  • HP ProCurve
  • D-Link Managed
  • Juniper Managed
  • SF200-24P-UK (CU)

• Do they have an AV switch?

  Yes

  No

• AV switch location

• Picture of AV switch location

  Media

• Primary ADSL location and number

• Picture of Primary line ADSL location

  Media

• Secondary line ADSL location and number

• Picture of Secondary line ADSL location

  Media

• Picture of BOH kit (Comms cab or loose switches, PC, etc.)

  Media

• POS Anywhere to Comms Box and capture picture of Z500 Version

  Media

• Are all BOH items working?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number?

• How many BOH printers are on site?

• Location of BOH printers

• Make/Model of BOH printers?

• Pictures of BOH printer and locations

  Media

• Back office printer working? (Please test both printing and scanning)

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has a call been logged?

  Yes

  No

  N/A

• Supplier and reference number?

Music/AV System

• Is it a Stonegate or CU Music Install

  Stonegate

  CU

• What Music/AV system does site have (Select all)

  Select ImageSound Screech (Walkabout) Lounge Lizzard Kaleidovision N/A

  • ImageSound
  • Screech (Walkabout)
  • Lounge Lizzard
  • Kaleidovision
  • N/A

• Is the music system working and Online? To confirm call Imagesound on 01246 572997 or Kaleidovision on 01992 503773<br><br>

  Yes

  No

• What seems to be the problem? Please give as much information as possible and brief Stonegate IT PM

• Has a call been logged?

  Yes

  No

• Call reference number

• Show Image Of Labelled AV cable

  Media

• Please give a short description on how it is networked

• Please confirm name of helpdesk contact and call reference number (if available)

• Location of Data Point

  Media

• Show Image Of Labelled AV cable

  Media

ID Scanner

• Does the site have an ID Scanner?

  Yes

  No

• Is the ID Scanner working and online?

  Yes

  No

• Pictures of ID Scanner in Location and network patching

  Media

• What is the model/make of ID Scanner

• How is the ID Scanner networked

  Hard wired

  Wifi

• Please give as much information as possible. Issues, solution eta, call log numbers etc

EPOS Till Data

• Has all EPOS till data been checked against PAR and on-site menus?

  Yes

  No

  N/A

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Is all data correct?

  Yes

  No

  N/A

My Pub App

• Has the My Pub App been tested?

  Yes

  No

• Does it work correctly (full order put through with it printing at correct printer)?

  Yes

  No

• Please give as much information as possible. Issues, solution eta, call log numbers etc

  Yes

  No

Red Care Alarm

• Does the site have a Red Care Alarm line?

  Yes

  No

  N/A

• What is the number of the Red Care Alarm?

Bodycam

• Does the site have bodycam kit?

  Yes

  No

• Is the kit working as it should?

  Yes

  No

• Please take a photo of the bodycam kit in situ

  Media

• What is the issue?

• Any Issues that requires Stonegate's attention?

  Yes

  No

• What are they?

• Have calls been logged for these?

  Yes

  No

  N/A

• Suppliers and reference numbers

• Pictures of issues (if applicable)

  Media

Functional Testing

• Log on to each till individually, open a table reflecting the till number (ie. Till 1 = Table 1) and put through a Starter, Main Course and dessert; a hot drink and a cocktail. Ensure all items go to the correct printers/screens.

• Has all functional Till tests pass?

  Yes

  No

  Manager advised all working

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Complete a Test transaction on every PED and confirm they are assigned to the correct bases.

• Has all functional PED tests pass?

  Yes

  No

  Manager advised all working

• Please give as much information as possible. Issues, solution eta, call log numbers etc

• Has the tills been upgraded?

  Yes

  No

• Please take a picture of the "7 day statement of trade" showing sales data for the dry runs. This proves that the till transaction IDs were reset successfully.

  Media

• Are you at a Craft Union Site?

  Yes

  No

• Is SOPHOS Installed?

  Yes

  No

• What is the host name applied to the device?

• Can you access the host remotely via the SOPHOS Portal?

  Yes

  No

• Details why?

• Details why?

• Please summarize all New/Additional/Upgrade works that were completed at site

• Engineer

  Sign

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