Information
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Document No.
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Audit Title
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Store Number and Name
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Conducted on
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ZSDM
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Contractor
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Last Visit
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Store Manager Comments
Supermarket
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1 - Windows
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2 - Shop Entrance (including mats)
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3 - Trolley Bay
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4 - Customer Baskets
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5 - Checkout Area
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6 - Produce Area
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7 - Trading Floor - Front end
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8 - Trading Floor - Aisles
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9 - Trading Floor - Back Aisle (Backend)
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10 - Trading Floor - Edges
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11 - Trading Floor - Detail round Chromes / Feet etc
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12 - Trading Floor - Under Gondolas & under backs
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13 - Trading Floor - Fire Exit Doorway / Pillars
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14 - Trading Floor - Pillars
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15 - Runways
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16 - Deli including floor and walls up to 1.5 metres
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17 - Bakery including floor and walls up to 1.5 metres
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18 - Colour Coded Equipment Deli / Bakery
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19 - Stockroom / Warehouse
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20 - Cleaners Room
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21 - Wet Room
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22 - Cleaning Machine & Equipment
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23 - Offices
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24 - Corridors / Stairs
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25 - Toilets / Locker rooms including vents
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26 - Lunch / Tea Room
Coles Machine
Buffer
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Metre Hours?
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Last Metre Hours?
Scrubber
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Metre Hours?
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Last Metre Hours?
Liquorland
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1 - Liquorland Dwall including Welcome Strip - Standard of Clean
In-Store Booster
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1 - In Uniform
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2 - Working Well
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3 - Booster Cleaners Trolley
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4 - Communication Skills
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5 - Store Housekeeping
Trolley Performance
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1 - Is UTC handbook, complete with relevant contact details, available at service desk?
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2 - Can collectors and/or supervisors be contacted at all times when required?
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3 - Does the Contractor or Site Supervisor make regular contact (at least weekly) to discuss service performance?
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4 - Are all rostered collection hours being adhered to (check sign in book)?
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5 - Are collectors holding and displaying Coles induction cards on a lanyard and wearing a UTC name badge?
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6 - Is all rubbish being removed from trolleys?
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7 - Are damaged / non-compliant trolleys checked, tagged and removed from circulation?
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8 - Is the in-store trolley bay always sufficiently filled with available trolleys? (Confirm for large, small, parental trolley range and wheelchair trolley.)
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9 - Are all right trolleys in store? (coin locks, travelator wheels)
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10 - All trolleys properly collected and stored at the end of each shift?
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11 - Are all collectors well-presented and in uniform? (reflective vests or polo shirts with UTC logo always shown)
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12 - Are only 10 trolleys maximum ever pushed at once and are they properly secured with strap? (Maximum of 7 on travelators or slopes)
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Vehicle site?
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13 - Do collectors properly secure trolleys on the trailer to minimise damage? (Vehicle sites only)
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14 - Is the trailer compliant? (electrics, reverse beeper, lights, tyres, bumpers, right trailer, pre-start of day checks completed and filed) (Vehicle sites only)
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15 - Is the vehicle complaint? (current roadworthy & rego) (Vehicle sites only)
Quick On-Site Review
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1 - Are the streets around the store clear of trolleys?
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2 - Are scattered trolleys loose in the car park?
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3 - Check trolley bays are not overflowing.
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4 - Are loose trolleys abandoned around entrances?