Curtain Studio
-
Site conducted
-
Conducted on
-
Prepared by
-
Location
Merchandise Review
-
Correct promotional posters and signage are displayed with no defects.
-
Displays adhere to the Merchandising Policy and are current.
-
The windows are clean and well-presented.
-
Uncluttered and spotless counter
-
There is no inventory on the retail floor.
-
Planogram current-Ready-made stock matches the requirement.
-
Shelf labels for all items displayed
-
Stocktake status of the store: weekly cycle count up to date
-
Randomly count stock in EXO vs physical stock of 2 product lines.
-
Flags are in correct order, labelled correctly with A5 cards
-
"Sorry out of Stock" labels on correct products
Sample Review
-
Count consultant (in the vehicle) hanger and hard good samples
-
Place orders for any sample hanger required.
Product Knowkedge Review
-
Examine the procedure for sending the transfer boxes in detail.
-
Is the staff knowledgeable about Q cards and surcharges?
-
Conduct Product Knowledge sessions with new staff
-
Product Knowledge review for existing staff as required
-
Warranty knowledge of staff
Follow up from last visit
-
Discuss follow-ups and action items from previous visits; check if the actions have been compliant.
DC Service
-
DC Undelivered Orders - Transfers and Purchase Orders
-
Orders from DC with Expired Purchase Order Dates
-
Any DC Issue required attention
CAR’s
-
Review CAR's and follow up with DC team where necessary
-
Customer Site Visits as Required
-
Error review - what is store doing to prevent errors
-
Ensure the process is explained and understood where required
Sales Sales Sales
-
The branch manager and Area manager discussed the lead conversation rate.
-
Review custom/readymade written sales with the branch manager.
-
Examine (custom/readymade) delivered sales with the branch manager.
-
Review Open orders-Final Balance, Install, and Store Pickup's On Pulse
-
Check Fix List on Pulse V1
-
Review Check Cash Sales Account and Debt
-
Possibilities unique to a region or town
Once-off Projects
-
Special projects - TBA