Curtain Studio

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Merchandise Review

  • Correct promotional posters and signage are displayed with no defects.

  • Displays adhere to the Merchandising Policy and are current.

  • The windows are clean and well-presented.

  • Uncluttered and spotless counter

  • There is no inventory on the retail floor.

  • Planogram current-Ready-made stock matches the requirement.

  • Shelf labels for all items displayed

  • Stocktake status of the store: weekly cycle count up to date

  • Randomly count stock in EXO vs physical stock of 2 product lines.

  • Flags are in correct order, labelled correctly with A5 cards

  • "Sorry out of Stock" labels on correct products

Sample Review

  • Count consultant (in the vehicle) hanger and hard good samples

  • Place orders for any sample hanger required.

Product Knowkedge Review

  • Examine the procedure for sending the transfer boxes in detail.

  • Is the staff knowledgeable about Q cards and surcharges?

  • Conduct Product Knowledge sessions with new staff

  • Product Knowledge review for existing staff as required

  • Warranty knowledge of staff

Follow up from last visit

  • Discuss follow-ups and action items from previous visits; check if the actions have been compliant.

DC Service

  • DC Undelivered Orders - Transfers and Purchase Orders

  • Orders from DC with Expired Purchase Order Dates

  • Any DC Issue required attention

CAR’s

  • Review CAR's and follow up with DC team where necessary

  • Customer Site Visits as Required

  • Error review - what is store doing to prevent errors

  • Ensure the process is explained and understood where required

Sales Sales Sales

  • The branch manager and Area manager discussed the lead conversation rate.

  • Review custom/readymade written sales with the branch manager.

  • Examine (custom/readymade) delivered sales with the branch manager.

  • Review Open orders-Final Balance, Install, and Store Pickup's On Pulse

  • Check Fix List on Pulse V1

  • Review Check Cash Sales Account and Debt

  • Possibilities unique to a region or town

Once-off Projects

  • Special projects - TBA

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