Store Insights Assessment

• Conducted on

  Date

• Prepared by

• Location
  Address

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• Is the Drive Thru Window (DTW) Routine being followed for DT orders (all steps)?

  Yes

  No

  N/A

• Is the queue time for the Drive Thru (DT) lane acceptable, with no hold ups in service.

  Yes

  No

  N/A

• Food items on the Drive Thru menu board are available throughout all day parts?

  Yes

  No

  N/A

• Is the drive thru lane and carpark area clean and tidy?

  Yes

  No

  N/A

• Is the Drive Thru Order (DTO) Routine being followed for Drive Thru orders (all steps)?

  Yes

  No

  N/A

• Is the entrance and exterior of the store, welcoming, clean and tidy?

  Yes

  No

  N/A

• Does the café have an inviting atmosphere (including appropriate temperature, music level and lighting level)?

  Yes

  No

  N/A

• Customer area and furnishings are in good repair so customers can enjoy their visit?

  Yes

  No

  N/A

• Is the impulse area clean, all items priced and full availability on offer?

  Yes

  No

  N/A

• Is the range of chilled and fresh food displayed as per the Sirens Eye and availability is appropriate to the daypart. Are all displays appealing, with all products priced?

  Yes

  No

  N/A

• Are top selling items available in quantities suitable to maximize sales and seize opportunities?

  Yes

  No

  N/A

• Are all items advertised on MO&P available to order in store

  Yes

  No

  N/A

• Are all items advertised on Starbucks Delivers available to order in store?

  Yes

  No

  N/A

• s the cafe being bussed periodically and are partners connecting with customers throughout the café?

  Yes

  No

  N/A

• Is the merchandise clean, fully priced and displayed as per the Sirens Eye? Is the correct product available for the store type?

  Yes

  No

  N/A

• Is the shift leader evident and deployed in a supporting role (customer support / order support)?

  Yes

  No

  N/A

• Is the Cafe Order Routine being followed (all steps) by the POS and Order Support partners?

  Yes

  No

  N/A

• Are customers asked for their name when placing their order and is the name is written on the cup /printed on a labe

  Yes

  No

  N/A

• Is the POS partner personalizing the experience and making every moment matter for the customer? (Observe 5 transactions)

  Yes

  No

  N/A

• Is the bar barista connecting with customers at handoff (inc. MO&P transactions)? Does barista thank customer when handing off beverage (incl MOP)

  Yes

  No

  N/A

• Are espresso shots are calibrated and served correctly to ensure high quality beverages?

  Yes

  No

  N/A

• Are beverages made to recipe and finished to standard? (Order 2 beverages to check). Bev 1

  Yes

  No

  N/A

• Are beverages made to recipe and finished to standard? (Order 2 beverages to check). Bev 2

  Yes

  No

  N/A

• Are delivery orders being prepared to standard using delivery recipes?

  Yes

  No

  N/A

• Are delivery orders being prepared to standard using delivery recipes?

  Yes

  No

  N/A

• Is food being warmed (where applicable) and served to standard?

  Yes

  No

  N/A

• Are delivery orders being consolidated, using correct delivery packaging?

  Yes

  No

  N/A

• Are Mobile Order and Pay (MO&P) orders sequenced and consolidated correctly for customer collection?

  Yes

  No

  N/A

• Does time from queuing to receiving the beverage feel reasonable? Are there any obvious delays in service?

  Yes

  No

  N/A

• Are partners knowledgeable about the current campaign focus?

  Yes

  No

  N/A

• Are customer toilets clean & tidy?

  Yes

  No

  N/A

• The store has a deployment plan in place for partners to effectively work together?

  Yes

  No

  N/A

• Is the supervisor observing customer movement and flexing the play to meet customer demand across the store?

  Yes

  No

  N/A

• Are the partners solving customer issues in the moment and resolving appropriately?

  Yes

  No

  N/A

• Do partners appear clean and well presented (including name tag, clean apron, dress code, personal hygiene)

  Yes

  No

  N/A

• Does the store have a Daily Plan in place to achieve established goals? Using the shift planner or equivalent.

  Yes

  No

  N/A

• Is there at least one signed off Barista Trainer in store?

  Yes

  No

  N/A

• Is a cleaning plan for the day and week is in place and being completed?

  Yes

  No

  N/A

• Do staffing levels and the current play allow partners to meet customer demand comfortably?

  Yes

  No

  N/A

• Is the back of house are organized, clean and tidy

  Yes

  No

  N/A

• Are partners displaying a positive attitude and effective teamwork whilst on shift?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A