Store Manager (Internal Promotion) Sign Off Document

• Site conducted

  Select

• Person being Assessed

• Conducted on

  Date

• Conducted by

Ordering / Suppliers

• Learner can identify appropriate Par Levels for store based in sales

  Yes

  No

  N/A

• Learner can explain Par Levels

  Yes

  No

  N/A

• Learner can identify & explain COG's

  Yes

  No

  N/A

• Learner can identify approved suppliers and products

  Yes

  No

  N/A

• Learner understands the PFD ordering process and approved product

  Yes

  No

  N/A

• Learner understands the Reward Hospitality ordering process and approved product

  Yes

  No

  N/A

• Learner understands the Lactalis ordering process and approved product

  Yes

  No

  N/A

• Learner understands the CCA (if applicable) ordering process and approved product

  Yes

  No

  N/A

• Learner understands the San Churro Warehouse ordering process and approved product

  Yes

  No

  N/A

• Learner can demonstrates placing a Cargo Order

  Yes

  No

  N/A

• Learner can identify & explain Stocktaking processes

  Yes

  No

  N/A

I.T.

• Learner can identify & explain portal.sanchurro.com processes

  Yes

  No

  N/A

• Learner understands how to log a ticket through the portal

  Yes

  No

  N/A

RedCat

• Learner can explain RedCat and its functionality

  Yes

  No

  N/A

• Learner can demonstrate how to check daily/hourly sales on the POS

  Yes

  No

  N/A

Deputy

• Learner can explain Deputy and its functionality

  Yes

  No

  N/A

• Learner can create new/deactivate old employee

  Yes

  No

  N/A

• Learner can create, amend and publish a roster

  Yes

  No

  N/A

• Learner can approve timesheets

  Yes

  No

  N/A

• Learner can identify & explain availability procedures

  Yes

  No

  N/A

• Learner can identify & explain wages

  Yes

  No

  N/A

• Learner can explain the different access levels and corresponding functionality

  Yes

  No

  N/A

The Monk

• Learner can explain The Monk and its functionality

  Yes

  No

  N/A

• Learner can create new employee

  Yes

  No

  N/A

• Learner can check the training completion rates for their store

  Yes

  No

  N/A

• Learner can deactivate an employee

  Yes

  No

  N/A

• Learner can log an incident report

  Yes

  No

  N/A

• Learner can explain timeframes for reporting an incident

  Yes

  No

  N/A

Basecamp

• Learner can explain Basecamp and its functionality

  Yes

  No

  N/A

• Learner can access and navigate Basecamp (access different basecamps, action to-do items, add calendar items)

  Yes

  No

  N/A

• Learner can identify who has access to Basecamp

  Yes

  No

  N/A

Review Tracker

• Learner can explain Review Tracker and its functionality

  Yes

  No

  N/A

• Learner can access and navigate Review Tracker

  Yes

  No

  N/A

• Learner can identify appropriate response timeframe

  Yes

  No

  N/A

• Learner can explain why customer feedback is important

  Yes

  No

  N/A

PowerBi

• Learner can access and navigate PowerBi

  Yes

  No

  N/A

Online & 3rd Party Platform Management

• Learner Can demonstrate how to manage Stock levels & adjust opening hours for 3rd Party providers

  Yes

  No

  N/A

• Learner can demonstrate how to troubleshoot issues (out of stocks, incorrect prices, driver availability, contacting partners/customers) for 3rd Party providers

  Yes

  No

  N/A

Social Platforms

• Learner has access to Facebook

  Yes

  No

  N/A

• Learner has access to Instagram

  Yes

  No

  N/A

• Learner has access to and understands our Social Media Policy

  Yes

  No

  N/A

Recruitment & Team Set Up

• Learner can identify & explain documents for recruitment

  Yes

  No

  N/A

• Learner can identify & explain the uniform policy

  Yes

  No

  N/A

• Learner can identify & explain platforms new team members need to be setup in

  Yes

  No

  N/A

• Learner can complete recruitment process

  Yes

  No

  N/A

• Learner can identify & explain warning letters and correct use

  Yes

  No

  N/A

• Learner can identify & explain interview questions

  Yes

  No

  N/A

• Learner can identify & explain employment antidiscrimination basics

  Yes

  No

  N/A

Cash & Paperwork

• Learner can identify & explain weekly banking procedures

  Yes

  No

  N/A

• Learner can identify & explain weekly EOD reconciliation

  Yes

  No

  N/A

• Learner can complete the Daily Store Report and gain insights

  Yes

  No

  N/A

Initial Set Up

• Learner can set up dishwasher and dishwashing area

  Yes

  No

  N/A

• Learner can turn on all equipment and boot up all systems needed for the day

  Yes

  No

  N/A

Fryers

• Can demonstrate & speak through filtering oil correctly

  Select Ensure oil is cold conduct oil acidity test place bucket under oil release valve place steel come and filter paper over lip of buckey Release oil in 2 batches thoroughly clean fryer with paper towel, do NOT use water/detergent Top up fryer if required Turn fryer on Turn exhaust on

  • Ensure oil is cold
  • conduct oil acidity test
  • place bucket under oil release valve
  • place steel come and filter paper over lip of buckey
  • Release oil in 2 batches
  • thoroughly clean fryer with paper towel, do NOT use water/detergent
  • Top up fryer if required
  • Turn fryer on
  • Turn exhaust on

Cake Cabinet, Ambient Display & Gelato Freezer

• Learner can demonstrate how to correctly present the gelato freezer (all tubs are clean and over half full, and display cabinet has 3 variety of cones)

  Yes

  No

  N/A

• Learner can accurately assess the cake/ambient cabinets to see what cakes you need to be replenished

  Yes

  No

  N/A

• Learner can fill the cabinets and accurately complete the expiry date sheet

  Yes

  No

  N/A

• Learner can correctly set stations with the correct service equipment

  Yes

  No

  N/A

• Learner checks all tags are present, straight and in the correct position. Knows what steps to take if they need replacing

  Yes

  No

  N/A

Chocolate Melters

• Learner can correctly set up chocolate melters

  Yes

  No

  N/A

• Learner understands the correct temperature for the different chocolate melters

  Yes

  No

  N/A

• Learner understands and can demonstrate the correct procedure for melting chocolate

  Yes

  No

  N/A

Churro Dough

• Learner can make one dough and ensure that they have flour weighted for the next dough

  Yes

  No

  N/A

• Learner can demonstrate how to place dough in an oiled canister and ensure that the unit is in full working order

  Yes

  No

  N/A

Coffee Machine

• Learner can Turn on Machine and allows to warm up (if applicable)

  Yes

  No

  N/A

• Learner can correctly set up the coffee machine and required equipment including calibration of the grinder

  Yes

  No

  N/A

Front of House

• Learner can check and assess what retail stock is needed

  Yes

  No

  N/A

• Learner can explain how dining area should be set up and action any cleaning needs

  Yes

  No

  N/A

• Learner to set up your outdoor area and make sure the area is free from mess

  Yes

  No

  N/A

• Learner to open window if required

  Yes

  No

  N/A

Shift Manager Open Tasks

• Learner can demonstrate how to turn on all systems- POS, Bump screens, Fryers, Music, Lights

  Yes

  No

  N/A

• Learner knows where to check evening list/note/message

  Yes

  No

  N/A

• Learner can demonstrate how to take daily fridge/freezer temperature checks

  Yes

  No

  N/A

• Learner can complete all opening cash and banking procedures

  Yes

  No

  N/A

• Learner was seen creating and actioning daily prep list

  Yes

  No

  N/A

Check lists

• Learner can explain the importance of the food safety log and how to accurately complete it

  Yes

  No

  N/A

• Learner can action daily cleaning checklist

  Yes

  No

  N/A

• Learner can action monthly cleaning checklist

  Yes

  No

  N/A

Coffee Station

• Learner can demonstrate how to thoroughly backflush machine, sanities portafilters and purge steam wands.

  Yes

  No

  N/A

• Learner can demonstrate how to correctly cleans all milk jug

  Yes

  No

  N/A

• Learner can speak to and demonstrate the correct process for cleaning hopper and storing coffee beans

  Yes

  No

  N/A

• Learner can demonstrate how to thoroughly clean and refill the entire work station ready for the following day

  Yes

  No

  N/A

Chocolate Melters

• Learner can correctly turn off all melters

  Yes

  No

  N/A

• Learner can demonstrate how to clean down all melters and wraps with cling wrap

  Yes

  No

  N/A

Churros Station & Fryer

• Learner can demonstrate how to turn the fryers off correctly

  Yes

  No

  N/A

• Learner can demonstrate how to thoroughly clean Churrera & fryer station to a high standard

  Good

  Fair

  Poor

  N/A

• Learner know how to turn exhaust off once station has been cleaned

  Yes

  No

  N/A

Front of House

• Learner can demonstrate correct process for clearing, cleaning and resetting tables and chairs

  Yes

  No

  N/A

• Learner understands correct chemicals, equipment needed to clean front of house floors

  Yes

  No

  N/A

• Learner can demonstrate what safety procedures/equipment is needed when mopping floors

  Yes

  No

  N/A

• Neatly stack outside furniture inside by cafe entrance

  Yes

  No

  N/A

Back of House (BOH)

• Learner understands what can/cant go through the dishwasher

  Yes

  No

  N/A

• Learner can explain correct process for cleaning inside microwaves

  Yes

  No

  N/A

• Learner can demonstrate how to drain and close dishwasher

  Yes

  No

  N/A

• Learner understands correct closing procedure for dough mixer

  Yes

  No

  N/A

• Learner understands correct chemicals and equipment needed to clean back of house floors

  Yes

  No

  N/A

• Learner is aware of where to dispose of all store rubbish

  Yes

  No

  N/A

Cake Cabinet & Ambient Display

• Learner can identify which cakes have expired, discards and record as wastage

  Yes

  No

  N/A

• Learner can demonstrate the correct method for overnight storage of all cake cabinet and ambient cabinet products

  Yes

  No

  N/A

• Learner knows the correct equipment/chemicals needed for cleaning glass cabinets

  Yes

  No

  N/A

Duty Manager Tasks

POS

• Learner can demonstrate how to balance both the Z Read and change bag

  Yes

  No

  N/A

• Learner can complete the EFTPOS Settlement process

  Yes

  No

  N/A

• Learner can complete daily Cash Log Summary

  Yes

  No

  N/A

Final Stages

• Learner can demonstrate how to turn off all systems- POS, Bump screens, Fryers, Music, Lights

  Yes

  No

  N/A

• Learner can turn on the alarm and lock doors

  Yes

  No

  N/A

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• Learner has completed their Monk training

  Yes

  No

  N/A

• Learner has completed San Churro approved Barista Training

  Yes

  No

  N/A

• I acknowledge that I have completed the tasks as outlined in this document and that my assessor has witnessed me completing the tasks

  Sign

• I, as the assessor acknowledge that I have witnessed the team member complete the tasks as outlined in this document

  Sign

• I, as the assessor acknowldge that this team member is ready and able to run a San Churro Store as per the company standards

  Sign