Store Insights Assessment

DTO Routine: Is the Drive Thru Order (DT) Routine being followed for Drive Thru orders (all steps)?

DTW Routine: Is the Drive Thru Window (DTW) Routine being followed for DT orders (all steps)?

DT Speed of Service: Is the queue time for Drive Thru (DT) lane acceptable, with no hold ups in service

Cafe Order Routine: Is the Cafe Order Routine being followed (all steps) by the POS and Order Support partners?

Names on Cups: Are customers asked for their name when placing their order and is the name written on the cup/printed on a label?

Service at the POS: Is the partner personalising each customer's experience by getting to know them and responding to their needs (Observe 5 transactions)

!! Handoff Experience !! Is the barista connecting with customers at handoff (inc. MO&P transactions)? Does barista thank customer when handing off beverage

Speed of Service: Does time from queuing to receiving the beverage feel reasonable? Are there any obvious delays in service?

Partner Presentation: Do partners appear clean and well presented (including name tag, clean apron, dress code, personal hygiene)?

Working together: Are partners displaying a positive attitude and effective team work whilst on shift

Espresso Quality: Are espresso shots calibrated and served correctly to ensure high quality beverages?

Beverage Quality: Are beverages made to recipe and finished to standard? (Order 2 beverages to check) BEV 1:

Beverage Quality: Are beverages made to recipe and finished to standard? (Order 2 beverages to check) BEV 2:

Delivery Recipes: Are delivery orders being prepared to standard using delivery recipes?

Brewed Coffee Shelf Life: Is brewed coffee available to order and within the 60 minute shelf-life?

Warmed Food Quality: Is food being warmed (where applicable) and served to standard?

Delivery Packaging: Are delivery orders being consolidated, using correct delivery packaging?

MO&P Sequencing: Are Mobile Order and Pay (MO&P) orders sequenced and consolidated correctly for customer collection?

Shift Leader Evident: Is the shift leader evident and deployed in a supporting role (customer support/order support)?

Plays/Deployment Plan available: The store has a deployment plan in place for partners to effectively work together?

Flexing the Play: Is the Supervisor observing customer movement and flexing the play to meet customer demand across the store?

Making every moment right: Are the partners solving customer issues in the moment and resolving appropriately?

Daily Plan: Does teh store have a Daily Plan in place to achieve established goals? Using the shift planner or equivalent?

Barista Trainer: Is there at least one signed off Barista Trainer in store?

Staffing Levels: Do staffing levels and the current play allow partners to meet customer demand comfortably? Are scheduling resources completed to market guidelines?

DT Lane Cleanliness: Is the Drive Thru lane and carpark area clean and tidy?

Exterior and Entrance: Is the entrance and exterior of the store, welcoming, clean and tidy?

Store Ambiance (Music/Temp): Does the cafe have an inviting atmosphere (including appropriate temperature, music level and lighting level)?

Store Condition: Customer area and furnishings are in good repair so customers can enjoy their visit?

Store Cleanliness: Is the cafe being bussed periodically and are partners connecting with customers throughout the cafe?

Toilet Cleanliness: Are customer toilets clean and tidy?

Cleaning Plan: Is a cleaning plan for the day and week in place and being completed?

BoH Organisation: Is the back of house area organised, clean and tidy?

DT POS Food Availability: Food items on the Drive Thru menu board are available throughout all day parts?

Food Visual Merchandising: Is the impulse area clean, all items priced and full availability on offer?

Merchandise: Is the Merchandise clean, fully priced and displayed as per the Siren's Eye? Is the correct product available for the store type?

Food Range: Is the range of chilled and fresh food displayed as per the Siren's Eye and availability is appropriate to the day part. Are all displays appealing, with all products priced?

Food Availability: Are top selling items available in quantities suitable to maximise sales and seize opportunities?

MO&P Availability: Are all items advertised on MO&P available to order in store?

Delivery Food Availability: Are all items advertised on Starbucks Delivers available to order in store?

Product Campaign Knowledge: Are partners knowledgeable about the current campaign focus?