Title Page
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Store Name
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Store Number
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Conducted on
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Prepared by
Guards, FOS & Lobby
Guards
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Security Team are friendly and welcoming and a visible presence at front of store. They are not stood behind the lecturn.
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Security teams/guards should be treated as an important member of the team. Evidence of a weekly 1 - 1 with STM or Service Manager.
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Guards are briefed on all incidents that have occurred in store between their shifts.
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Guards aware of highest shrink lines in store
Front of Store/Lobby/Outside
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EAS gates working and evidence that this is checked daily
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Front of store stacks do not block visibility (colleagues can see over them)
Front End
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Nearest checkout to high value and high loss aisles open (e.g. Wines & Spirits and confectionary)
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Scan as you shop and self service is manned correctly. Training is up to date and that colleagues are trained on Lockdown and always wear a headset. This applies to Food-To-Go tills as well.
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Checkouts locked down when not in use
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Scan as you shop colleague knows what to look for and how/when a service check is provoked.
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Counters Manager and Fruit and Veg Manager sign off the loose PLU list weekly with the Front End team
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Product recognition training is up to date and signed off
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All loose produce is being weighed correctly
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Department key entry is reviewed and trends identified and dealt with
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Operator audit report for self scan is reviewed weekly
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Front End colleagues know how to check if the RF deactivation is switched on and working
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Fraud alert investigations are signed off by the Store Manager and fed back to the SD / SOM
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SD is made aware of any till shorts over £100
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Store Manager weekly cash checks being completed
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Refunds over £20 signed by duty manager
Security
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Colleagues aware of and using Service (Red) routes in store
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Key control is 100% compliant instore and is signed off as a weekly check by the Security Manager/Service Manager
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All managers are trained on incident reporting and that incident reporting is completed as soon as possible after an issue and is reviewed weekly.
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POS is not blocking the CCTV cameras in store - full review to take place weekly with the POS brochure.
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Grazing bin set up in visible area with colleagues contributing what they find. Used as an engagement tool for colleagues.
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Staff Searches carried out properly, and at all times of the day.
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10 ft Hi policy in evidence throughout the store
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Shelf edge security POS displayed to WGLL
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High value clip strips only to be placed in aisles that have CCTV coverage
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High value OFDs protected on shop floor, located in high footfall areas and included in service routes.
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Restricted Fill used on high loss lines
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For High value product areas, Present, List, Pick and Fill routines may be used to ensure the full cage does not hit the shopfloor and to limit the stock levels on the shelf (Red Stores only)
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Hanging arms are cable tied to fixture (Red Stores only)
Clothing
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Changing rooms well maintained and in good working order.
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Changing rooms locked if they are not manned and item control in place when they are
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Minimum manning levels on clothing in place
GM, H&B & Phoneshop
General Merchandise
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High Value Products are stored in a secure lock up with an up to date authorised access list on display
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Advance Notification of Return (ARN) clearly marked and stored in a lock up awaiting uplift
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ARNs completed within timescales
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Greeting cards returns are correctly actioned
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De-ranged/Discontinued stock stored and protected appropriately (Not stored in cowshed, etc.)
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Saltley returns wrapped in green shrink wrap and stored in a secure location awaiting uplift
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Saltley returns printed daily and checked by Manager
Health & Beauty
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Make up drawers locked at all times
Phoneshop
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Returned handsets are returned within two weeks
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Stockroom door is closed at all times and Digilock code has been changed in the last 30 days
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Live demo models are held securely with the correct fittings
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High value deliveries are checked off in line with company policy with discrepancies recorded
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Demo models are cleared down in line with company policy
BWS, Grocery, Counters & Produce
Beers, Wines & Spirits
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Red bottle wire tags are not used in fixture and kept in Catalyst box to return to supplier
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OFDs located in high footfall, high visibility area
Grocery
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Locked chewing gum units have working locks with a secure password. Colleagues know how to change the password
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Capping shelves only stacked one case high and don't contain and high value/high loss lines
Counters
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High value meat should be in a secure/tightly locked cage in the meat chiller
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'Restrict Fill' used for stock in fridges behind the counter - the majority of stock should be locked in the meat chiller
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Meat counter reconciliation book checked daily and used to communicate with front end.
Produce
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Price down reductions on loose products are completed correctly
Dot Com
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Dot Com area locked down when not in use
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Dot Com drivers report to the Duty Manager on their return for CDA debrief. Substitutes or returns are signed off
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Pre-Pick completed by manager or team leader only, stored in a locked drawer and is signed out
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High value tray audits and bottom 10% reviews completed regularly
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Dot Com vans locked when not in use and key management process is robust
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Detagger locked when not in use
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Refunds are only completed by manager or duty manager
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Minimum 2 van checks completed per week
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Coaching takes place for drivers not getting 100% in Reach device
Stock Control, Backareas
Stock Control
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Store is tracking Green for EDN compliance
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Store is Green for Stock Control Routines
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Top 10/20 checks are being completed weekly
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PFS, Colleague restaurant, produce sampling, Costa transfers are signed off and reports filed
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DSS Ins & Outs signed off weekly by the store manager
Back Areas
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Absolutely no products should be stored in the back yard
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Back door manned when open and locked at all other times
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Back door operates a visitors book
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High value products are pre-sorted and put away immediately when deliver arrives
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High value clip strips kept in a locked cage in warehouse
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High risk/High loss products protected in the warehouse
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Tobacco delivery checked in by 2 people
Waste
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Every department has a designated waste location
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Waste is checked off by Duty Manager daily and waste prints filed (This may be a till receipt if wasted at checkouts)
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Waste cages locked and a manager holds keys
Counters/Produce Waste
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Designated waste area, pre and post recording
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All wasted products have the correct label/ticked attached marked 'Waste - Not for resale'
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Colleagues able to articulate correct process for managing waste
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No visible food waste in the bins
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All colleagues are able to articulate how to reduce loose produce
Waste in Back Areas
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Active waste cages controlled and secure
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Full waste cages secured, ready for RSU collection
PFS, Maintainance
PFS
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Transfers escorted to the PFS by 2 members of staff
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No manual reductions done in PFS
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Direct deliveries checked in, shortages claimed for and entered on DSS
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BOSS book up to date and reviewed regularly
Maintenance
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All camera in store are working, correctly placed and are filming high value / risk areas and legal requirement areas
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Weekly check takes place with maintenance colleagues to ensure all broken security equipment is resolved or escalated
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Compliance Manager has a weekly walk round with the maintenance colleague looking at all of the shrink threats, mag locks, doors, cameras and security gates
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Any outstanding security equipment issues are logged on Verisae
Colleagues
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Night Team breaks are phased so that there is always a presence on the shopfloor
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Plan in place for Security Guard break cover during the day and over night
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Shrinkage success is celebrated, key learning shared within store and more widely
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Loss prevention review books are being used for in all departments
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Stock Loss Board complete and up to date
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Effective weekly shrink meetings taking place
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Receipts signed for all colleague purchases
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No personal belongings/shopping kept anywhere except the locker room (except mobile devices)
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Control in place over colleagues entering and exiting the store when closed if not a 24 hr store
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Customer Assistants aware of CCTV system and what can be seen and remotely monitored
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Visible engagement around protector line and how it can be used
