Store Visit Assessment and Improvements

• Site conducted

  Select

• PIC/Manager’s Name

Store Number

• undefined

• Conducted on

  Date

• Prepared by

• Location
  Address

Culture Cascading and Mindset/Skill-Set Elevation

• Operating Culture (Workability, Intensity and Integrity)

• Panda Culture (Mission, Vision, Value and Environment)

• Purpose-In-Life (PIL), NWOB, and Values

Business Acumen

• Sales-Building Mentality

• Cost-Saving Mentality

• Attention to Detail

• P&L

People Development

• Associates That Stand Out

• Associates That Need Attention

Culture Section Overall Comments

• Comments

• Action

• Supervisor Comments

Ambience With Pride

Exterior

• Exterior of restaurant is free of gum, stains, cigarette butts, and debris.

  Yes

  No

  N/A

• Restaurant doors and windows are clean.

  Yes

  No

  N/A

Interior

• Music is at an appropriate volume.

  Yes

  No

  N/A

• Dining room is clean, inviting, and at a comfortable temperature.

  Yes

  No

  N/A

• Menu panels are fully lit.

  Yes

  No

  N/A

• Restroom is clean, pleasant, and well-stocked.

  Yes

  No

  N/A

Ambience With Pride Overall Comments

• Comments

• Actions

• Supervisor Comments

Service With Heart

• All associates follow dress code, are well-groomed, and have good personal hygiene. (For clean uniform standards, refer to Associate Handbook)

  Yes

  No

  N/A

• Guests are welcomed. (Smile, energy, eye-contact, and friendly)

  Good

  Fair

  Poor

  N/A

• Attentiveness To Guests (Clean table before asked, helps with high chairs, open the door, know/anticipate what guest is waiting for, no guest waiting empty-handed)

  Good

  Fair

  Poor

  N/A

• Connection With Guests (PIC is observed connecting with guests in dining room during the visit)

  Good

  Fair

  Poor

  N/A

• Asking For Donations (Observed associates asking for donations)

  Yes

  No

  N/A

Service With Heart Overall Comments

• Comments

• Actions

• Supervisor Comments

Food With Passion

• Fantastic Food Quality On Steam Table (No watery dishes, golden brown teriyaki chicken, shiny food)

  Good

  Fair

  Poor

  N/A

• Batches are cooked according to business volume.

  Yes

  No

  N/A

• Fantastic Steam Table Management (Spoodle position; no food around the rim of wok pan; food stirred after serving; spillage cleaned up immediately; no empty trays on steam table during dinner rush hours)

  Yes

  No

  N/A

• One Heaping Scoop Consistency Between Associates

  Yes

  No

  N/A

Food With Passion Overall Comments

• Comments

• Actions

• Supervisor Comments