Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Store Visit Assessment and Improvement

Culture Cascading and Mindset/Skill-Set Elevation

  • Operating Culture (Workability, Intensity and Integrity)

  • Panda Culture (Mission, Vision, Value and Environment)

  • Purpose-In-Life (PIL), NWOB, and Values

Business Acumen

  • Sales-Building Mentality

  • Cost-Saving Mentality

  • Attention to Detail

  • P&L

People Development

  • Associates That Stand Out

  • Associates That Need Attention

Culture Section Overall Comments

  • Comments

  • Action

  • Supervisor Comments

Ambience With Pride

Exterior

  • Exterior of restaurant is free of gum, stains, cigarette butts, and debris.

  • Restaurant doors and windows are clean.

Interior

  • Music is at an appropriate volume.

  • Dining room is clean, inviting, and at a comfortable temperature.

  • Menu panels are fully lit.

  • Restroom is clean, pleasant, and well-stocked.

Ambience With Pride Overall Comments

  • Comments

  • Actions

  • Supervisor Comments

Service With Heart

  • All associates follow dress code, are well-groomed, and have good personal hygiene. (For clean uniform standards, refer to Associate Handbook)

  • Guests are welcomed. (Smile, energy, eye-contact, and friendly)

  • Attentiveness To Guests (Clean table before asked, helps with high chairs, open the door, know/anticipate what guest is waiting for, no guest waiting empty-handed)

  • Connection With Guests (PIC is observed connecting with guests in dining room during the visit)

  • Asking For Donations (Observed associates asking for donations)

Service With Heart Overall Comments

  • Comments

  • Actions

  • Supervisor Comments

Food With Passion

  • Fantastic Food Quality On Steam Table (No watery dishes, golden brown teriyaki chicken, shiny food)

  • Batches are cooked according to business volume.

  • Fantastic Steam Table Management (Spoodle position; no food around the rim of wok pan; food stirred after serving; spillage cleaned up immediately; no empty trays on steam table during dinner rush hours)

  • One Heaping Scoop Consistency Between Associates

Food With Passion Overall Comments

  • Comments

  • Actions

  • Supervisor Comments

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.