Title Page

  • Site conducted

  • Cafe

  • Conducted on

  • Prepared by

  • Location

Café Shopping Trip

  • The Cafe is Clean & Tidy

  • I'm Acknowledged and not left waiting

  • The Food & Drink is worth paying for

  • The Café colleagues are helpful and friendly

  • Store feedback / engagement?

Leading the Shift

  • Before the shift: Opening checks / Prep levels / Shiftplan

  • During the shift: GM/TL leadership / Prioritisation / Problem solving

  • After the shift: Prep & reset / shift review / team communication

Café WGLL

  • FOH: Customer area Look and feel

  • FOH: Customer displays

  • FOH: Coffee area

  • BOH: Kitchen

  • BOH: Dishwasher linc process)

  • BOH: Storage areas

  • BOH: Office organisation

5• Safety Standards

  • Café diary periodic review

  • Check xI3 Shield GE's - any issues

  • Click & Learn up to date

Delivering the Cafe Offer

  • KPMG review. results & actions & comments

  • Review Prep levels. organisation and set up

  • Labour/SPLH: Delivering budget?

  • Labour Deployment: Review Fat hours vs Thin hours

  • Succession plans / development of team

  • Team incentives / recognition

  • Team communication - how effective?

  • Team Absence review

  • SW / Performance review

Deliver the Profit

  • Full review of P&L discuss opportunities

  • Fourth-compliance. accuracy. delivery

  • Control/exception reports

  • Ops Expenditure review

Sign Off

  • Whole Visit

  • Prepared by

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