Title Page
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Cafe Name:
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Date Completed:
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Completed by:
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Overall Visit Rating:
Café Shopping Trip
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The Cafe is Clean & Tidy
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I'm Acknowledged and not left waiting
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The Food & Drink is worth paying for
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The Café colleagues are helpful and friendly
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Store feedback / engagement?
Leading the Shift
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Before the shift: Opening checks / Prep levels / Shiftplan
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During the shift: GM/TL leadership / Prioritisation / Problem solving
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After the shift: Prep & reset / shift review / team communication
Café WGLL
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FOH: Customer area Look and feel
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FOH: Customer displays
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FOH: Coffee area
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BOH: Kitchen
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BOH: Dishwasher linc process)
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BOH: Storage areas
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BOH: Office organisation
5• Safety Standards
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Café diary periodic review
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Check xI3 Shield GE's - any issues
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Click & Learn up to date
Delivering the Cafe Offer
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KPMG/Medallia review. results & actions & comments
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Review Prep levels. organisation and set up
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SPLH: Delivering budget?
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Labour Deployment: Review Fat hours vs Thin hours
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Succession plans / development of team
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Team incentives / recognition
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Team communication - how effective?
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Team Absence review
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SW / Performance review
Deliver the Profit
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Full review of P&L discuss opportunities
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Fourth-compliance. accuracy. delivery
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Control/exception reports
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Ops Expenditure review
