Style Advisor Daily Checklist - Early Shift (Hanoi)

• Conducted on

  Date

• PIC

  Trang

  Phuong

Shift opening

• Open the front gate

  Trang

  Phuong

• Lectern: Digital screen and speaker

  Media

• Clear out Guest's lockers

  Media

• Check all the guest locker in the Receiving Hall, make sure there is nothing in there. If there is anything from the guests, please follow the Lost and Found Policy

• Presentable candy tray

  Media

• Make sure the candy tray full

• Display Retail Products

  Media

• 
  1. Make sure all the products display are meet the right standard of visual merchandising : neat, clean, product's label are center and facing front.
  2. Refill all products on the display: if the products have been sold from the display, refill it on the display .

• Check the hotline

  Trang

  Phuong

• Call the hotline 18007040 to check if it is working normal and with the right script: Check both Vietnamese and English line, HOB and Ministry

• Check the website booking

  Trang

  Phuong

• Go to barbaard.com to check if there are all the barbers shown on the booking, try to book 1 appointment. If there is any problem, inform the manager

• Turn on the computer

  Media

• Open all the working tab: Bookly, POS, Social Media, Spark
  Log in details are already input

• Check the cashier and open register with the real amount

  Trang

  Phuong

• Select the right person to open the register
  It supposed to have 1 million VND in the cashier
  ***Update with your team about the difference to check if there is any problem

• Turn on the music using suitable HOB Spotify playlists

  Trang

  Phuong

• Using the retail Lenovo tablet
  Spotify: hanoi1@houseofbarbaard.com, Barbaard36!

• Make sure the Lenovo tablet, Ipad, POS machine, are battery full, if not charge them.

  Trang

  Phuong

• Messaging Platforms Response

  Trang

  Phuong

• Response to all guest messages on: Meta (5 pages), WhatsApp, Zalo, Spark

• Booking's analysis

  Trang

  Phuong

• Scanning all the bookings on the day and make an alert following these information:
  1. If it needs any further personal information: email, birthday, company name, nationality, residence
  2. Upsell services
  3. Upsell products

Shift ending

• Reorganize working desk

  Media

• Check the cashier

  Trang

  Phuong

• Check money in the cashier, make sure every numbers matched at the moment you come
  If there is any difference between the actual money and the system, please find out the reason. If you can not find out why, please inform the management team