Subway® Beijing Restaurant Inspection v4

• Document No.

• Restaurant Number. 餐厅编号

• Franchisee Name 加盟商名称

• Store Manager Name 店经理名字

• The purpose of your visits is to help to ensure that the Restaurants are being run in accordance with the system and to strengthen 2 way communication between the Restaurants and the office. This form is a guideline checklist to remind you what to look at and to help you to take notes. It is not designed to generate a score and the purpose of your visits is not to "catch" the Restaurant doing something wrong but rather to work together with the Restaurant managers and shift managers to strengthen operations so that our Restaurants meet three key goals:
  
  1) being in close compliance with the Subway System, especially as regards food safety
  2) providing a great experience to customers (and a nice working environment for staff) and
  3) earning profits
  

• Conducted on

  Date

• Prepared by

• Location
  Address

• What are the 5 main issues brought forward from last month's evaluation? 上个月评估提出的5个主要问题是什么？

• How many times have you personally evaluated this restaurant in the last 6 months?<br>在过去6个月内，您有多少次亲自评估过这家餐厅？

  First Time

  Twice

  Three or Four Times

• Is the approach to the restaurant clean (no rubbish, no chewing gum stains)?<br>餐厅外面是否干净（无垃圾，无口香糖渍）？

  Yes

  No

  N/A

• Is the approach to the restaurant in good repair (no broken steps or broken tiles or similar)?<br>餐厅的外面是否维修良好（没有破碎的台阶或破碎的瓷砖或类似的）？

  Yes

  No

  N/A

• Is the main Subway® sign completely clean and in good repair?<br>主要的Subway®标志是否完全干净，维修良好？

  Yes

  No

  Not sure

• Are any secondary or subsidiary Subway® signs in good condition and clean? 店内任何所有Subway®标志的标志是否状况良好并干净？

  Yes

  No

  N/A

• Is the window glass clean and free of scratches and smudges (all the way to the bottom and the top)?<br>窗玻璃是否清洁，没有划痕和污迹（从底部和顶部）？

  Yes

  No

  N/A

• Are the window and door frames clean and free of paint splatters?<br>窗框和门框清洁，有没有飞溅的油漆？

  Yes

  No

  N/A

• Is the base of the door (metal piece where the hinge fits to the floor) clean and in good condition? 门底部（门框折页）是否干净并状况良好？

  Yes

  No

  N/A

• Is the Subway® logo strip on the window glass in good condition? 玻璃窗张贴的Subway®是否状况良好？

  Yes

  No

  N/A

• Have appropriate measures been taken on the doors to prevent insects coming under the door and to maintain temperature control ~ for example plastic strips to cover any gap between the doors.<br>是否对餐厅的门采取了适当措施，预防虫害从门缝穿行，或比如在门缝处粘贴塑料条以保证室内温度。

  Yes

  No

  N/A

• Is there good visibility into the restaurant not blocked by too many posters and signs? 餐厅是否有良好的可见度，没有被过多的海报和标识覆盖？

  Yes

  No

  N/A

• Are the current promotions and posters properly displayed?<br>目前的广告和海报是否正确显示？

  Yes

  No

  N/A

• Are value offers clearly visible from outside the Restaurant? (Note that we promote value outside the restaurant and upsell within) 超值款产品是否可以从餐厅外部清晰可见？（请大家注意，我们在餐厅外部推广超值款商品，在餐厅内部进行建议性销售）

  Yes

  No

  N/A

• Do any nearby competitors have any special offers that might impact us? If so, what? 附近竞争对手品牌的特价优惠是否会影响我们的销售？ 如果是这样，是什么？

• Are the opening hours clearly displayed and in good condition? 营业时间是否清晰展示并且完好无损？

  Yes

  No

  N/A

• If there are safety strips or signs on stairs leading to the restaurant are these in good condition? 如果店内有任何安全带或安全标识，是否状况良好？

  Yes

  No

  N/A

• Is the "Open" sign turned on and in good repair? If there are any other neon signs "coffee" etc. are they all turned on? 餐厅内OPEN灯是否开启并且完好无损？若餐厅内有类似“coffee”灯字样的霓虹灯，是否全部开启？

  Yes

  No

  N/A

• Are the door handles (inside and out) in good repair and clean (free from smudges and stains)?<br>门把手（内、外）是否良好的维修和清洁（没有污渍或污点）？

  Yes

  No

  N/A

• Is the Open sign free of dust? OPEN灯是否没有灰尘？

  Yes

  No

  N/A

• Level of cleanliness of outside of Restaurant. 1 - 10. (where 1 = "I want to be sick" and 10 = "this is so clean I'd agree to have major surgery here"). 餐厅外面的清洁度。 1 - 10.（其中1 =“我想呕吐”，10 =“非常干净，我可以同意在这里做重要的手术”）

• If the level of cleanliness is rated 4 or less you must include a photo. 如果清洁度等级在4以下，则必须包含照片。

  Media

• Overall level of “curb appeal”. How much does the outside of the Restaurant make you want to go inside. (1-10) 整体“外观吸引力”评分。你会想进入这家餐厅就餐吗？

• Are there any other opportunities to improve the appearance of the outside of the restaurant / any opportunities for improved signage? 是否有机会改善餐厅外观展示区域/改善餐厅标识？

• Are the ceiling fans turned on? 吊扇是否开启？

  Yes

  No

  N/A

• Is background music playing?<br>餐厅背景音乐是否在播放？

  Yes

  No

  N/A

• Is the content and volume of the music playing in the restaurant appropriate?<br>餐厅播放音乐的内容和音量是否合适？

  Yes

  No

  N/A

• Is the temperature of the restaurant customer area in the correct range? <br>餐厅顾客就餐区的温度是否在舒适的范围内？

  Yes

  No

• Are all of the lights in the restaurant turned on?<br>餐厅里的所有灯是否都已开启？

  Yes

  No

  N/A

• Are all lightbulbs working?<br>所有灯泡是否都正常工作？

  Yes

  No

  N/A

• How many light bulbs are not working? (Maximum acceptable number is 1 for small restaurant and 2 for a large restaurant) 有几个灯泡坏掉？（最多可接受面积小的餐厅有1个坏的灯泡；面积大的餐厅有2个坏的灯泡） 有多少个灯泡不工作？ （小餐厅不工作的灯泡最大可接受数量为1，大餐厅为2）

• Are all lights the same / correct colours? Look out for strip lights of different colours and pendent lights of different colours.<br>是否所有灯颜色相同/正确？ 注意不同颜色的条形灯和吊灯。

  Yes

  No

  N/A

• Does the restaurant have an attractive smell when you enter?<br>当您进入时，餐厅有吸引人的气味吗？

  Yes / Baking Smells

  Yes / Clean fresh smell

  No particular smell

  Smells bad

• Were you and other customers properly welcomed to the Restaurant? Did the staff make good eye contact? 3 second rule?<br>您或其他顾客进入餐厅是否受到欢迎？ 店内员工是否与顾客有眼神接触？ 3秒规则？

  Great Welcome

  OK / Sometimes

  Not really

  Staff appear disinterested

• Any other overall impression that you had on entering the restaurant? Is this somewhere that you would choose to eat? 进入餐厅的整体印象是什么？你是否会选择在此处用餐？

CUSTOMER AREA 顾客就餐区

• Is the restaurant completely free of handwritten signs?<br>餐厅是否完全没有手写标志？

  Yes

  No

  N/A

• Is the customer area free of any unapproved furniture, equipment or decor items?<br>顾客就餐区是否没有任何未经批准的家具，设备或装饰品？

  Yes

  No

  N/A

• Is the artwork undamaged and hanging straight? Are spotlights properly targeted at the artwork?<br>墙上的艺术品是否有破损？是否水平垂直悬挂？射灯是否照在艺术品上？

  Yes

  No

  N/A

• Does all artwork appear to be correctly placed? (Check for example for artwork which is partially hidden behind other items)

  Yes

  No

  N/A

• Are all tables in the customer area in good condition and not wobbly?<br>顾客就餐区的桌子是否都处于良好状态，没有摇晃？

  Yes

  No

  N/A

• Are the table tops clean to the touch? If you put your hand on them you should not feel any stickiness when you pull your hand off. (If you do then then tables should be wiped with degreaser on a paper towel). 桌子是否清洁干净？ 如果你把手放在上面，再拿起来时，你不应该感到粘手。 （如果是这样，那么应该强力去油剂和擦手纸来擦桌子）。

  Yes

  No

  N/A

• Are seats in good condition (without visible rips or stains) and clean? (Take some degreaser on a paper towel and see if you can lift dirt / grease off the seat pad). 座位是否干净并无损坏（无可见的裂口或污渍）？（用擦手纸上沾强力去油剂，看座椅上是否有灰尘/油污）

  Yes

  No

  N/A

• Is the customer area free of broken floor tiles ? 顾客就餐区地面无破损地板砖。

  Yes

  No

  N/A

• Is the light working in the Coke fridge?<br>可口可乐冰箱内的灯泡是否正常工作？

  Yes

  No

  N/A

• Are the drinks in the Coke fridge pulled to the front, properly organised and with the labels facing the customer? 可口可乐冰箱内的饮料是否有序摆放在前侧，标签正面朝向顾客。

  Yes

  No

  N/A

• Top of Coke fridge is free of dust? Top of the door also free of dust? Glass is clean and free of unnecessary stickers? 可口可乐冰箱顶部干净无灰尘。玻璃清洁，没有多余贴纸。

  Yes

  No

  N/A

• Move the Coke fridge. Is the area behind clean?<br>移动可乐冰箱。 后方区域是否干净？

  Yes

  No

  N/A

• Is the ice machine clean and free of lime build up? Is it switched on and working properly?<br>制冰机是否清洁，没有石灰堆积？ 是否正常并已正常工作？

  Yes

  No

  N/A

• Is the floor clean including all the way up to the corners?

  Yes

  No

  N/A

• Are the spaces between the floor tiles clean (no signs of black)? 地板砖缝隙是否清洁（无黑色印记）？

  Yes

  No

  N/A

• Are wallpaper / walls clean and free from stains?<br>壁纸/墙壁是否干净，没有污渍？

  Yes

  No

  N/A

• Does the customer hand washing sink have soap and paper towels? Is it clean?<br>顾客洗手池是否有肥皂和擦手纸？ 干净吗？

  Yes

  No

  N/A

• Is the customer area free of any damaged furniture (broken laminate or ripped or damaged seat covers)?<br>顾客就餐区是否有破损的家具（破碎的层压板、撕裂或损坏的椅子坐垫）？

  Yes

  No

  N/A

• What proportion of the furniture items are damaged or in bad repair? 家具损坏或需要维修的比例是多少？

  Select Just one or two 10% 20% 30% 40% 50% 60% Most of them

  • Just one or two
  • 10%
  • 20%
  • 30%
  • 40%
  • 50%
  • 60%
  • Most of them

• Are the chair rail and purse rail in good condition?

  Yes

  No

  N/A

• Is the ceiling clean and free from stains?<br>天花板是否清洁，没有污渍？

  Yes

  No

  N/A

• How many stains or obvious problems are there with the ceiling? 天花板有都是污渍或是明显的问题？

  Just a single or few minor stains or areas of damage

  Quite a few stains or areas of damage - likely to be noticed by a customer

  Very obvious problem

• Is the light on under the purse rail? 冷台前侧轨道灯是否开启？<br>

  Yes

  No

  N/A

• Open the cupboard under the coke machine and check with a torch. Is it clean with no syrup spills and no signs of pests? If there are any signs of pests please escalate immediately. 打开机打饮料下方橱柜，用手电检查。是否有糖浆溅出，是否有害虫的痕迹？如果有害虫的痕迹，请立即清理。

  Yes

  No

  N/A

• Are all BIBs within their Best Before Date? 所有糖浆是否在有效期内？

  Yes

  No

  N/A

• Please photograph and record expiry dates of BIB 请拍照并记录过期日期

• Are the tops of the pictures and the top of the picture rail free from dust?<br>图片表面以及画框顶部是否有灰尘？

  Yes

  No

  N/A

• If the floor is mopped whilst you are in the Restaurant was the correct mopping procedure followed and did the SA use a “wet floor” sign? 如果你在餐厅时，三明治艺术家正在拖地。那么员工是否按照正确的拖地流程操作， 是否使用“小心地滑”提示牌？

  Yes

  No

  N/A

• Are the fly killers of the correct type (enclosed), are they turned on? Check inside to confirm that they are clean.灭蝇灯是否正常开启？检查内部是否干净。

  Yes

  No

  N/A

• Is the WIFI working? Make sure that you can connect to the Internet through the Subway WiFi. It is not acceptable to ask our customers to connect through another brand’s network. WIFI是否正常工作？ 确保您可以通过赛百味WiFi连接到互联网。 让我们的顾客连接其它品牌的WIFI，进行网络连接是不可接受的。

  Yes

  No

  N/A

• Is there signage to indicate that the restaurant has WIFI? 是否有标识指示餐厅有无线网络？

  Yes

  No

  N/A

• Are air conditioning vents clean and free from dust?<br>空调通风口是否清洁，没有灰尘？

  Yes

  No

  N/A

• Do the carbonated drinks taste right? Are there enough bubbles?<br>机打饮料味道是否正确？ 有足够的气泡吗？

  Yes

  No

  N/A

• Are the insides of pendant lights free from dust?<br>吊灯的内部是否没有灰尘？

  Yes

  No

  N/A

• Is the front of the sandwich unit clean and in good repair?

  Yes

  No

  N/A

• Are there any other decor issues in the restaurant which should be mentioned?

  Yes

  No

  N/A

• Level of cleanliness of customer area. 1 – 10 (where 1 = "I want to be sick" and 10 = "this is so clean I'd agree to have major surgery here"). 客户区域的清洁度。 1 - 10（其中1 =“我想呕吐”，10 =“这很干净，我同意在这里进行重要的手术”）

SANDWICH PREP AREA 三明治准备区

• Does the menu panel look right? Clean, well lit, readable, menus not slipping out of position?菜单板看上去是否没问题？干净、明亮、清晰可读、菜单未滑落。

  Yes

  No

  N/A

• Is the ceiling above the sandwich prep area clean and in good order? 三明治操作台顶部是否清洁？物品摆放整齐？

  Yes

  No

  N/A

• Are all promotional signs in good condition? If not make arrangements to replace them.是否所有的推广标识状态良好？如果不是，请安排进行替换。

  Yes

  No

  N/A

• Is the hot drinks menu professionally produced and meeting brand standards? 热饮菜单是否制作专业，符合品牌标准？

  Yes

  No

  N/A

• Is the sandwich prep area free of unapproved / non-standard items of equipment ? 三明治准备区是否有非指定/非标准设备？

  Yes

  No

  N/A

• Is the sandwich unit glass clean? Are any decals in good condition? 三明治操作台玻璃是否干净？贴纸是否完好未损坏。

  Yes

  No

• Are the metal tops of the hot well and cold well clean? Run your hands along the top to feel for sticky grease build up. 热餐台和冷餐台顶部金属台面是否清洁？用手划过顶部，感觉油脂是否堆积。

  Yes

  No

  N/A

• Are the sauce bottle labels clean / unstained and readable? If not please replace them immediately. 酱料瓶贴纸是否干净/无污渍、字迹清晰可读？如果不是，请立即更换。

  Yes

  No

  N/A

• Are all products below the chill line in the cambro pans? 积盒中存放的产品是否都在冷线下方？<br>

  Yes

  No

  N/A

• Are the staff closing the day cover when there are no customers waiting to be served? 餐厅内没有顾客点餐时，店员是否关闭冷餐台玻璃盖？

  Yes

  No

  N/A

• Is the staff handwashing sink unobstructed in such a way as to suggest that it is regularly used? 员工洗手池是否堵塞，如果是，可以推断员工并非经常使用。

  Yes

  No

  N/A

• Is there soap in a wall mounted container? 壁挂式洗手液盒中是否装满洗手液？

  Yes

  No

  N/A

• Are there single use paper towels in a wall mounted container? 壁挂式擦手纸盒中是否装满一次性擦手纸？

  Yes

  No

  N/A

• Is handwashing done following standard procedure? 20 seconds, hot water, up to elbow, turn off tap with paper towel. 是否按照标准流程洗手？20秒、热水、直到手肘，然后用擦手纸关闭水龙头。<br>

  Yes

  No

  N/A

• Do the staff always wash their hands before putting on gloves? 店员是否会在每次戴手套前洗手？

  Yes

  No

  N/A

• Flooring is free from stains, dry and in between tiles are free from grime. 地板是否干爽无污渍，地板砖间隙无污垢？

  Yes

  No

  N/A

• Under Counter Chiller refrigerator and components are functioning properly and in good repair. The unit maintains product at a temperature between (0.4° -5°C). The top of the refrigerator is free of storage items such as boxes. All products are stored 6"(15cm) off the floor. ……冰箱和组件正常运行，维修良好。 该设备可将产品保持在（0.4°-5°C）之间的温度。 冰箱顶部可存放盒子等物品。 所有产品都存放在离地板6“（15cm）。

  Yes

  No

  N/A

• Is bread cabinet in good condition, clean and free from crumbs? 面包展示柜是否状况良好？干净并无碎屑？

  Yes

  No

  N/A

• Is the top of the oven / proofer clean? This does not have to be completely dust free but it should look as if someone has made an effort to clean it in the last few months. 烤箱/醒发器顶部是否干净？顶部可能会有灰尘，但是看起来需要有清洁过的痕迹。

  Yes

  No

  N/A

• Are the oven / proofer handles and gaskets clean and in good condition? 烤箱/醒发器把手和垫圈是否干净并状况良好？

  Yes

  No

  N/A

• Is the inside of the Oven / Proofer clean and in good condition? 烤箱/醒发器内部是否清洁并状况良好？

  Yes

  No

  N/A

• Is the area behind the oven / speed oven / microwave clean? (Use a torch or your mobile phone to shine some light in there). All the items on the back line should be moved at least monthly so that the area behind can be cleaned. 烤箱/快速烤箱/微波炉后方区域是否清洁？（使用手电或者手机照明进行查看）每月至少移动后方区域设备一次，彻底清理该区域。

  Yes

  No

  N/A

• Stainless Worktops are clean and shiny. Items are neatly placed on top and it is free from clutter.不锈钢工作台干净并光亮。物品摆放有序。

  Yes

  No

  N/A

• Speed oven is clean and free from food debris. Handle and seals are clean. 快速烤箱干净无食物碎屑。把手及密封条干净无污渍。

  Yes

  No

  N/A

• The toasting paddle and basket are clean and in good condition.烘烤托盘及篮子清洁且状态良好。

  Yes

  No

  N/A

• Are the staff following correct procedure for the use of the speed oven paddle and basket? Specifically they should not be placing the speed oven paddle on the white cutting board or over the cambro pans in the sandwich unit.员工是否正确使用快速烤箱托盘及篮子？需特别指出，店员不可以将其放在白色垫切板或三明治操作台积盒上方。

  Yes

  No

  N/A

• Is the Microwave clean and free from splatter. Check that the handle, seal and filter are clean.<br>微波炉是否清洁，无溅出的污渍。 检查手柄，密封和过滤器是否干净。

  Yes

  No

  N/A

• Is the POS screen clean?<br>POS屏幕是否清洁？<br>

  Yes

  No

  N/A

• Is the coffee machine clean and in good condition?

  Yes

  No

  N/A

• Is the coffee fresh bean to cup coffee?

  Yes

  No

  N/A

• Are light switches in good condition and clean?<br>灯开关是否状况良好并干净？

  Yes

  No

  N/A

• Does the POS have a working customer facing display?<br>POS是否有面对顾客的显示？

  Yes

  No

  N/A

• Thermometer is calibrated, in good repair and has a working battery. Check for accurate reading. 校准温度计，状态良好，电池电量充足。检查准确度。

  Yes

  No

  N/A

• Is the area around the POS free from unnecessary clutter? POS周边是否整洁无杂物？

  Yes

  No

  N/A

• Check temperatures of 6 products in the cold well of the sandwich unit and one product in the hot well. Are the temperatures within the correct ranges? If not then a) test more items b) see whether any temperature problems were shown on the temperature log c) ensure that corrective action is taken. 检查三明治冷台中的六种产品温度和热井以及热餐区中的一种产品。 温度是否在正确值范围内？ 如果不是，则a）测试更多产品 b）查看温度记录中是否显示温度问题 c）确保测试步骤正确。<br>

  Yes

  No

  N/A

• Review temperature logs. Are they up to date? It is vitally important that the temperature logs are taken at least twice a day and that the Action Log is maintained. If the temperature log is not up to date then we will move the Restaurant on to doing 4x per day temperature logs. A temperature log which shows every temperature as being in the safe range is suspicious. 检查温度记录表。是否即时更新。至关重要的是，每天至少要进行两次温度记录，并维护“行动日志”。 如果温度记录不是最新的，那么我们将让餐厅每天做4次温度记录。若温度记录表中所有温度都显示在安全范围内，那么这份温度记录是不可信的。

  Yes

  No

  N/A

• Level of cleanliness & organization of the sandwich prep area (where 1 = "I want to be sick" and 10 = "this is so clean I'd agree to have major surgery here") 三明治准备区的清洁度和组织水平（其中1 =“我想呕吐”，10 =“这很干净，我同意在这里进行重要的手术”）

PRODUCT 产品

• Are all products available? Any meats / breads out of stock? 是否所有产品货品充足？肉类和面包是否缺货？<br>

  Yes

  No

  N/A

• Does the bread look the way that it should in terms of color, shape and size? 面包的 颜色、形状和大小看起来是否正确？

  Yes

  No

  N/A

• Are the staff performing the hinge cut correctly without pressing down on the bread too much? 店员切开面包的方法是否正确，并且没有过度压面包。

  Yes

  No

  N/A

• Were sandwiches built with correct formula and build? 三明治是否按照标准配方制作？<br>

  Yes

  No

  N/A

• Were all portions correct? Please make a note if you observed any under portioning or over portioning? 所有的分量是否正确？请记录下分量不足或超重的情况。

  Yes

  No

  N/A

• Does all the food in the cambro pans look attractive? Check lettuce not turning brown, tomato not too soft. 积盒内的食物看起来是否足够吸引顾客？检查生菜是否变黄；西红柿是否过软？<br>

  Yes

  No

  N/A

• Tomatoes are ripe and red in color. Tomatoes are not frozen, limp, discolored, slimy, moldy nor have a bad odor.Tomatoes are cored, ends removed and sliced with a tomato slicer to a 3/16" (5 mm) slice.西红柿成熟并且颜色红润。西红柿没有冷冻、过软、褪色、发霉或有异味。西红柿尾部已去除，之后用西红柿切片机切成3/16‘’（5厘米）的切片。

  Yes

  No

  N/A

• Are the cucumber and onion the correct thickness? 黄瓜和洋葱切制的厚度是否正确？<br>

  Yes

  No

  N/A

• Are the chicken patties displayed with the grill marks facing upwards? 鸡排有烧烤痕迹的一面是否朝上放置？<br>

  Yes

  No

  N/A

• Check time/date/initial ( must be all 3 of these things) labels on cambro pans and open packages in sandwich unit and in fridge. 检查积盒上张贴标签的时间/日期/签名，以及三明治操作台和冰箱中开封食品的标签信息。<br>

  Yes

  No

  N/A

• Does the tuna mix look correct? 制备的金枪鱼看起来是否正确？

  Yes

  No

  N/A

• Are the cookies soft and moist? 甜饼是否松软潮湿？

  Yes

  No

  N/A

• Is the cookie cabinet properly stocked and loaded in the correct way. Is it free from broken cookies and crumbs? 甜饼展示架是否摆放正确？

  Yes

  No

  N/A

• Did the staff consistently offer: 员工是否持续提供：

  Select Footlong Double meat Extra cheese or egg Combo or drink

  • Footlong
  • Double meat
  • Extra cheese or egg
  • Combo or drink

• Was upselling done with enthusiasm 建议性销售是否充满热情？

  Yes

  No

  N/A

• Did the staff at the POS thank customers and ask them to return? 员工是否在结账后谢谢顾客，并欢迎再次光顾？<br>

  Yes

  No

  N/A

• Was this done with real enthusiasm or mechanically? 员工是充满热情还是面无表情？

  Yes

  No

  N/A

• Were staff mobile phones kept out of the customer area whilst you were in the Restaurant?<br>当您在餐厅时，工作人员的手机是否被留在顾客就餐区之外？

  Yes

  No

  N/A

• Were all staff uniforms correct and clean? Correct colours, no rips, no dangly jewellery? Hats worn correctly? 所有员工的制服穿着正确并干净整洁。颜色正确，没有开口、没有悬挂首饰。员工帽子佩戴正确。

  Yes

  No

  N/A

• How enthusiastic and welcoming were the staff (1-10) 工作人员热情好客（1-10）

• How is the temperature in the back room? 后厨温度如何？

  Too hot

  Too cold

  Correct range

• Check several high (hard to see) surfaces for dust. Are they dust free?

  Yes

  No

  N/A

• Are the fridge and freezer holding correct temperature? 冷藏和冷冻柜温度是否正确？<br>

  Yes

  No

  N/A

• Are the tops of the fridge and freezer clean and dust free. 冰箱及冷冻柜上方干净无灰尘。<br>

  Yes

  No

  N/A

• Are rubber seals for fridge and freezer doors free of black mould? 冷藏和冷冻柜门橡胶封条是否工作？

  Yes

  No

  N/A

• Freezer interior is frost/ice-free and rust-free with no debris on the floor. The compressor unit is dust-free. Handles and seals are clean. No items are being put directly on top of Chillers/Freezers. 冷冻柜内部结霜/没有冰层，没有生锈，并且地面上无碎屑。压缩机无灰尘。把手和门封条干净。冷藏柜和冷冻柜上面没有直接放置物品。

  Yes

  No

  N/A

• Is all food in the freezer fully frozen? If any frozen items are soft to the touch you must investigate the reason and take corrective action. 冷冻柜中的食品是否全部冰冻？如果冷冻食品摸起来变软，那么需要找出原因，采取正确行动。<br>

  Yes

  No

  N/A

• Are both the fridge and freezer free of the plastic packaging material?

  Yes

  No

  N/A

• Internal Chiller/Freezer racks are clean.冷藏/冷冻柜内置物架干净。<br>

  Yes

  No

  N/A

• Are the compressors for the fridge and freezer clean and properly maintained? 冰箱和冷冻柜的压缩机是否干净并得到合理维护。<br>

  Yes

  No

  N/A

• Is there bread in the retarder? 是否有面包在解冻？

  Yes

  No

  N/A

• Confirm that the 3 compartment sink is being properly used in accordance with Subway's system for washing, rinsing and sanitizing cambro pans and other utensils. Must be using hot water (above 49C) and must be using authorized Kay Chemicals sanitizer. Note that if the 3rd sink is not full of sanitizing solution when you visit then it is likely that the procedure is not being properly followed. Also check that when you run the hot tap that hot water actually comes out. If it takes 2 or 3 minutes for hot water to come from the tap then that is a strong sign that hot water is not being used. 确认3槽水池使用是否正确按照Subway系统要求，进行洗涤、冲洗和消毒积盒和其它用具。 必须使用热水（49℃以上），并且必须使用指定的化学品消毒剂。 请注意，如果你到店时，第三个水槽没有装满消毒溶液的话，很可能门店没有遵从正确的操作流程。 同时请检查当开启热水龙头时，有热水流出。 如果需要2或3分钟热水流出，那么说明店内没有按照规定使用热水。<br>

  Yes

  No

  N/A

• Is the hot water supply to the 3 compartment sink sufficiently hot?

  Yes

  No

  N/A

• Approved Chemicals are ordered for use and kept 6 inches away from the floor. 使用指定化学品，请存放于离地面6英寸（15厘米）的距离。

  Yes

  No

  N/A

• Are all items in the fridge and freezer correctly labelled - check 4 items. 冷藏和冷冻柜中的食品是否正确张贴标签？- 抽查四种商品。<br>

  Yes

  No

  N/A

• Was the back room area free of any indication of unapproved products? If there were unapproved products what were they? 后厨是否有订购非指定产品的迹象？如果有，是什么？<br>

  Yes

  No

  N/A

• Are the floor tiles unbroken? 地砖是否破碎？

  Yes

  No

  N/A

• Are the wall tiles unbroken? 墙砖是否破裂？

  Yes

  No

  N/A

• Is the backroom wall clean? Wipe the wall with a paper towel and degreaser to see if you can lift off any dirt. 后厨墙壁是否清洁？用擦手纸喷洒强力除油剂擦拭，看是否可以擦掉灰尘。

  Yes

  No

  N/A

• Are cloths and mops being soaked in sanitizing solution? 抹布和拖布是否浸泡在消毒溶液中消毒？<br>

  Yes

  No

  N/A

• Check that staff are not bringing in their own food and storing it in the back room (including in the fridges). 检查店员是否携带食物并存放于后厨（包括冰箱内）。

  Yes

  No

  N/A

• Is the backroom free from any sign of cockroaches or ants or rats. You have to look for signs as they will not be obvious. Use a torch to look into corners and behind large items. 后厨是否没有蟑螂、蚂蚁或老鼠的迹象？由于虫害痕迹不明显，所以需要仔细查看。用手电筒查看角落以及大型设备后方。

  Yes

  No

  N/A

• Are the blades of the tomato slicer free from residue? 西红柿切片机上是否无残渣？<br>

  Yes

  No

  N/A

• Confirm that staff are using spray bottles of sanitizer to sanitize all key contact surfaces every two hours, including: table tops, door handles, fridge and freezer doors and handles, metal work table tops, hand washing sink tap, POS screen.Is the 确认店员每两小时用消毒溶液喷洒所有关键接触表面，包括桌面、门把手、冰箱和冰柜门把手、不锈钢工作台表面、洗手池水龙头、POS屏幕。

  Yes

  No

  N/A

• Do the staff know where the first aid kit is? 店员是否知道急救包存放的位置？

  Yes

  No

  N/A

• Does the back room seem to be well organised with everything in a specific place? 后厨物品看上去是否摆放整齐有序？

  Yes

  No

  N/A

• Is the water spray bottle clean and clearly labelled? 装水的喷壶是否干净并且标签清晰。

  Yes

  No

  N/A

• Is the back room free from unnecessary junk - old posters, unused bits of equipment etc. 后厨是否有多余的垃圾-过期海报、不能使用的设备零件等。

  Yes

  No

  N/A

• Are the back room shelves well organized and clean?

  Yes

  No

  N/A

• Is the area underneath the 3 compartment sink clean and free of dirt and black mold?

  Yes

  No

  N/A

• Are there any other problems in the backroom which need to be mentioned?

  Yes

  No

• Level of cleanliness & organization of back room food preparation area 1-10 后厨食品准备区域清洁度&条理性 1-10分

• Level of cleanliness & organization of the back room storage area 1-10 后厨储存区域清洁度&条理性 1-10分

• Request all records, Z Tapes, WISRs, Control Sheets, Delivery records, Staff Schedules and review. 餐厅内所需留存的文件：Z条、近四周的WISRS和大揽表、现金交接表、夏晖送货单、温度记录表、排班表以及产品废弃表。

• Are the required records present in the restaurant, are they organised and are they legible? 必备记录是否在餐厅内留存？存放是否有序，是否清晰可读？

  Yes

  No

  N/A

• What is the most recent month’s financial strength for this restaurant? 餐厅最近一个月的财务实力如何？

• What was last month's AUV for this restaurant? 餐厅上个月的销售额是多少？

• What is the most recent Purchase vs WISR number for this restaurant? 餐厅目前purchase VS WISR数据是多少？

• What is the most recent Revenue Per Bread Number for this restaurant? 餐厅目前Revenue Per Bread数据是多少？

• Are the opening balances on each week's WISR the same as the closing balances on the previous week's? WISR表中期初余额是否与上一周期末余额相同？

  Yes

  No

  Not sure

• Are the food input prices on the WISR correct based on the lasted price list from IPCA? WISR表中食品单价每月是否根据IPCA单价做调整。

  Yes

  No

  Not sure

• Please check 3 days Z Tapes (days chosen by you) against the Control Sheet total sales number. Do the sales numbers match? 请根据大揽表中销售数字，查看门店三天内的Z条（日期可任选）。销售额是否匹配？

  Yes

  No

  Not sure

• Which 3 days did you check? 抽查的日期为

• Is the ink on the till receipts clear and easy to read? 销售小票上的字迹是否清晰可读？

  Yes

  No

  N/A

• Please check 4 delivery items from the delivery records and confirm that they are properly recorded in the WISR delivery column. Did all 4 match? 请抽查夏晖订货单中的四项产品数量，确定相关数据在WISR中更新。

  Yes

  No

  N/A

• In your opinion is the restaurant reporting complete and accurate data? 在你看来，这家餐厅是否上报了全部及准确的数据？

  Yes

  No

  Not sure

• Does the restaurant have a standard set of cleaning / operating procedures? 餐厅是否有标准的清洁/运营管理流程？

  Yes

  No

• How well do these procedures seem to be being followed? 是否严格按照流程指示完成工作？

  Yes

  No

  N/A

• Do the inventory levels on the WISR make sense?

  Yes

  No

  N/A

• Is correct uniform being worn? Is the uniform clean?<br>员工是否穿着正确的制服？ 是否干净整洁？

  Yes

  No

  N/A

• There is no one who appears to be sick / have a cold who is working in the food preparation area.<br>工作在食品准备区域的员工，没有人生病/感冒。

  Yes

  No

  N/A

• Name tags are being worn and are in good repair. <br>员工佩戴名牌，且名牌完好。

  Yes

  No

  N/A

• Are the staff enthusiastic and active? Do they seem engaged and happy to be in the restaurant? 员工是否表现出热情积极的态度？他们看起来是否开心，并融入店内工作？

  Yes

  No

  N/A

• Are there any new employees in the restaurant this month? 本月是否有新进员工？

  Yes

  No

  Not sure

• Name 姓名

• Age 年龄

• Gender 性别

  Male

  Female

• Ask the staff questions to test their understanding of some key areas of restaurant operations. 询问店员有关餐厅运营重点区域的问题进行测试。

• Which delivery companies does the restaurant cooperate with? 餐厅合作的外卖公司有哪些？

  Select Baidu E'Lema Meituan Other None

  • Baidu
  • E'Lema
  • Meituan
  • Other
  • None

• Is the location of the restaurant correct in the Baidu, Elema, Meituan systems? 百度外卖、饿了么、美团外卖系统中显示的餐厅位置是否正确？

  Yes

  No

  N/A

• Check the restaurant's online store. Is it using correct logos, approved images, correct sandwich names and descriptions. 检查餐厅的线上门店。是否使用正确的logo，正确的三明治名称以及描述。

  Yes

  No

  N/A

• Is the restaurant completing the required reconciliation of online sales to show how they are included in the WISR? 餐厅是否完成必须的线上销售调节，以及填写在WISR中的哪一部分。

  Yes

  No

  N/A

• Approximately how many delivery sandwiches does the restaurant sell each day? 每天餐厅外卖三明治的数量大约有多少？

  0 - 5

  6-10

  11-20

  21-30

  31+

• Does the restaurant have a designated shelf to store sandwiches waiting for collection? 餐厅是否有指定货架存放等待外卖取走的三明治。

  Yes

  No

  N/A

• Does the restaurant have a clean and dry place to store sandwiches waiting for collection? 餐厅是否有干净且干爽的地方存放等待外卖取走的三明治？

  Yes

  No

  N/A

• Does the restaurant have a trade area map?餐厅是否有商圈地图？

  Yes - detailed, up to date and available in the restaurant

  No

  Yes but not detailed or up to date

• Has the franchisee set up monthly or weekly sales goals for the restaurant? Are these goals clearly communicated to the Restaurant Manager and Staff? 加盟商是否设定了餐厅月销售或周销售目标？这些目标是否清晰的传达给店经理以及店员？

  Yes

  No

  N/A

• Does the restaurant have a marketing plan?<br>餐厅有营销计划吗？

  Yes

  No

  N/A

• Does the restaurant have Chapter 17 of the Operations Manual AND the LSM Guidelines printed and available in the restaurant?餐厅是否打印出操作手册第17章以及本地市场指导方针。

  Yes

  No

  N/A

• Does the restaurant have any directional signage away from the restaurant to guide customers towards the restaurant? 餐厅是否有指引性标识，引导顾客到店？

  Yes

  No

  N/A

• Does the restaurant have any cross marketing relationship with any other business in its trade area? 餐厅是否与商圈内其它商业体建立交叉营销？

  Yes

  No

  N/A

• Does the restaurant distribute any bounce back coupons at the POS with each sandwich sold? 餐厅是否随每一份卖出的三明治分发优惠券？

  Yes

  No

  N/A

• What discount does the restaurant give to shop staff working in the same mall or to management office employees? 餐厅提供给商场员工或管理人员怎样的优惠？

• What other marketing activities is the restaurant doing this month? 餐厅本月还进行了哪些市场活动？

• Any other information shared by the restaurant manager, staff or franchisee? 餐厅经理、店员或加盟商是否还分享了其它信息？

• Is there anything which you have found in this restaurant which you believe is a food safety hazard requiring immediate action? If so please escalate to Linz. 是否在餐厅发现需立即处理的食品安全问题？如果是，请马上联系Linz。

  Off

  On

• What are the 5 highest priorities to be addressed in this restaurant? 本餐厅最需要解决的五个问题是：

• Please sign-off the report 完成本次报告

  Sign