APPROACH TO THE RESTAURANT
Is the approach to the restaurant clean (no rubbish, no chewing gum stains)?
Is the approach to the restaurant in good repair (no broken steps or broken tiles or similar)?
Is the main Subway® sign completely clean and in good repair?
Are any secondary or subsidiary Subway® signs in good condition and clean? 店内任何所有Subway®标志的标志是否状况良好并干净？
Is the window glass clean and free of scratches and smudges (all the way to the bottom and the top)?
Are the window and door frames clean and free of paint splatters?
Is the base of the door (metal piece where the hinge fits to the floor) clean and in good condition? 门底部（门框折页）是否干净并状况良好？
Is the Subway® logo strip on the window glass in good condition? 玻璃窗张贴的Subway®是否状况良好？
Have appropriate measures been taken on the doors to prevent insects coming under the door and to maintain temperature control ~ for example plastic strips to cover any gap between the doors.
Is there good visibility into the restaurant not blocked by too many posters and signs? 餐厅是否有良好的可见度，没有被过多的海报和标识覆盖？
Are the current promotions and posters properly displayed?
Are value offers clearly visible from outside the Restaurant? (Note that we promote value outside the restaurant and upsell within) 超值款产品是否可以从餐厅外部清晰可见？（请大家注意，我们在餐厅外部推广超值款商品，在餐厅内部进行建议性销售）
Do any nearby competitors have any special offers that might impact us? If so, what? 附近竞争对手品牌的特价优惠是否会影响我们的销售？ 如果是这样，是什么？
Are the opening hours clearly displayed and in good condition? 营业时间是否清晰展示并且完好无损？
If there are safety strips or signs on stairs leading to the restaurant are these in good condition? 如果店内有任何安全带或安全标识，是否状况良好？
Is the "Open" sign turned on and in good repair? If there are any other neon signs "coffee" etc. are they all turned on? 餐厅内OPEN灯是否开启并且完好无损？若餐厅内有类似“coffee”灯字样的霓虹灯，是否全部开启？
Are the door handles (inside and out) in good repair and clean (free from smudges and stains)?
Is the Open sign free of dust? OPEN灯是否没有灰尘？
Are there any other opportunities to improve the appearance of the outside of the restaurant / any opportunities for improved signage? 是否有机会改善餐厅外观展示区域/改善餐厅标识？
Are the ceiling fans turned on? 吊扇是否开启？
Is background music playing?
Is the content and volume of the music playing in the restaurant appropriate?
Is the temperature of the restaurant customer area in the correct range?
Are all of the lights in the restaurant turned on?
Are all lightbulbs working?
How many light bulbs are not working? (Maximum acceptable number is 1 for small restaurant and 2 for a large restaurant) 有几个灯泡坏掉？（最多可接受面积小的餐厅有1个坏的灯泡；面积大的餐厅有2个坏的灯泡） 有多少个灯泡不工作？ （小餐厅不工作的灯泡最大可接受数量为1，大餐厅为2）
Are all lights the same / correct colours? Look out for strip lights of different colours and pendent lights of different colours.
Does the restaurant have an attractive smell when you enter?
Were you and other customers properly welcomed to the Restaurant? Did the staff make good eye contact? 3 second rule?
您或其他顾客进入餐厅是否受到欢迎？ 店内员工是否与顾客有眼神接触？ 3秒规则？
Any other overall impression that you had on entering the restaurant? Is this somewhere that you would choose to eat? 进入餐厅的整体印象是什么？你是否会选择在此处用餐？
Is the restaurant completely free of handwritten signs?
Is the customer area free of any unapproved furniture, equipment or decor items?
Is the artwork undamaged and hanging straight? Are spotlights properly targeted at the artwork?
Does all artwork appear to be correctly placed? (Check for example for artwork which is partially hidden behind other items)
Are all tables in the customer area in good condition and not wobbly?
Are the table tops clean to the touch? If you put your hand on them you should not feel any stickiness when you pull your hand off. (If you do then then tables should be wiped with degreaser on a paper towel). 桌子是否清洁干净？ 如果你把手放在上面，再拿起来时，你不应该感到粘手。 （如果是这样，那么应该强力去油剂和擦手纸来擦桌子）。
Are seats in good condition (without visible rips or stains) and clean? (Take some degreaser on a paper towel and see if you can lift dirt / grease off the seat pad). 座位是否干净并无损坏（无可见的裂口或污渍）？（用擦手纸上沾强力去油剂，看座椅上是否有灰尘/油污）
Is the customer area free of broken floor tiles ? 顾客就餐区地面无破损地板砖。
Is the light working in the Coke fridge?
Are the drinks in the Coke fridge pulled to the front, properly organised and with the labels facing the customer? 可口可乐冰箱内的饮料是否有序摆放在前侧，标签正面朝向顾客。
Top of Coke fridge is free of dust? Top of the door also free of dust? Glass is clean and free of unnecessary stickers? 可口可乐冰箱顶部干净无灰尘。玻璃清洁，没有多余贴纸。
Move the Coke fridge. Is the area behind clean?
Is the ice machine clean and free of lime build up? Is it switched on and working properly?
Is the floor clean including all the way up to the corners?
Are the spaces between the floor tiles clean (no signs of black)? 地板砖缝隙是否清洁（无黑色印记）？
Are wallpaper / walls clean and free from stains?
Does the customer hand washing sink have soap and paper towels? Is it clean?
Is the customer area free of any damaged furniture (broken laminate or ripped or damaged seat covers)?
- Just one or two
- Most of them
Are the chair rail and purse rail in good condition?
Is the ceiling clean and free from stains?
How many stains or obvious problems are there with the ceiling? 天花板有都是污渍或是明显的问题？
Is the light on under the purse rail? 冷台前侧轨道灯是否开启？
Open the cupboard under the coke machine and check with a torch. Is it clean with no syrup spills and no signs of pests? If there are any signs of pests please escalate immediately. 打开机打饮料下方橱柜，用手电检查。是否有糖浆溅出，是否有害虫的痕迹？如果有害虫的痕迹，请立即清理。
Are all BIBs within their Best Before Date? 所有糖浆是否在有效期内？
Please photograph and record expiry dates of BIB 请拍照并记录过期日期
Are the tops of the pictures and the top of the picture rail free from dust?
If the floor is mopped whilst you are in the Restaurant was the correct mopping procedure followed and did the SA use a “wet floor” sign? 如果你在餐厅时，三明治艺术家正在拖地。那么员工是否按照正确的拖地流程操作， 是否使用“小心地滑”提示牌？
Are the fly killers of the correct type (enclosed), are they turned on? Check inside to confirm that they are clean.灭蝇灯是否正常开启？检查内部是否干净。
Is the WIFI working? Make sure that you can connect to the Internet through the Subway WiFi. It is not acceptable to ask our customers to connect through another brand’s network. WIFI是否正常工作？ 确保您可以通过赛百味WiFi连接到互联网。 让我们的顾客连接其它品牌的WIFI，进行网络连接是不可接受的。
Is there signage to indicate that the restaurant has WIFI? 是否有标识指示餐厅有无线网络？
Are air conditioning vents clean and free from dust?
Do the carbonated drinks taste right? Are there enough bubbles?
Are the insides of pendant lights free from dust?
Is the front of the sandwich unit clean and in good repair?
Are there any other decor issues in the restaurant which should be mentioned?
Does the menu panel look right? Clean, well lit, readable, menus not slipping out of position?菜单板看上去是否没问题？干净、明亮、清晰可读、菜单未滑落。
Is the ceiling above the sandwich prep area clean and in good order? 三明治操作台顶部是否清洁？物品摆放整齐？
Are all promotional signs in good condition? If not make arrangements to replace them.是否所有的推广标识状态良好？如果不是，请安排进行替换。
Is the hot drinks menu professionally produced and meeting brand standards? 热饮菜单是否制作专业，符合品牌标准？
Is the sandwich prep area free of unapproved / non-standard items of equipment ? 三明治准备区是否有非指定/非标准设备？
Is the sandwich unit glass clean? Are any decals in good condition? 三明治操作台玻璃是否干净？贴纸是否完好未损坏。
Are the metal tops of the hot well and cold well clean? Run your hands along the top to feel for sticky grease build up. 热餐台和冷餐台顶部金属台面是否清洁？用手划过顶部，感觉油脂是否堆积。
Are the sauce bottle labels clean / unstained and readable? If not please replace them immediately. 酱料瓶贴纸是否干净/无污渍、字迹清晰可读？如果不是，请立即更换。
Are all products below the chill line in the cambro pans? 积盒中存放的产品是否都在冷线下方？
Are the staff closing the day cover when there are no customers waiting to be served? 餐厅内没有顾客点餐时，店员是否关闭冷餐台玻璃盖？
Is the staff handwashing sink unobstructed in such a way as to suggest that it is regularly used? 员工洗手池是否堵塞，如果是，可以推断员工并非经常使用。
Is there soap in a wall mounted container? 壁挂式洗手液盒中是否装满洗手液？
Are there single use paper towels in a wall mounted container? 壁挂式擦手纸盒中是否装满一次性擦手纸？
Is handwashing done following standard procedure? 20 seconds, hot water, up to elbow, turn off tap with paper towel. 是否按照标准流程洗手？20秒、热水、直到手肘，然后用擦手纸关闭水龙头。
Do the staff always wash their hands before putting on gloves? 店员是否会在每次戴手套前洗手？
Flooring is free from stains, dry and in between tiles are free from grime. 地板是否干爽无污渍，地板砖间隙无污垢？
Under Counter Chiller refrigerator and components are functioning properly and in good repair. The unit maintains product at a temperature between (0.4° -5°C). The top of the refrigerator is free of storage items such as boxes. All products are stored 6"(15cm) off the floor. ……冰箱和组件正常运行，维修良好。 该设备可将产品保持在（0.4°-5°C）之间的温度。 冰箱顶部可存放盒子等物品。 所有产品都存放在离地板6“（15cm）。
Is bread cabinet in good condition, clean and free from crumbs? 面包展示柜是否状况良好？干净并无碎屑？
Is the top of the oven / proofer clean? This does not have to be completely dust free but it should look as if someone has made an effort to clean it in the last few months. 烤箱/醒发器顶部是否干净？顶部可能会有灰尘，但是看起来需要有清洁过的痕迹。
Are the oven / proofer handles and gaskets clean and in good condition? 烤箱/醒发器把手和垫圈是否干净并状况良好？
Is the inside of the Oven / Proofer clean and in good condition? 烤箱/醒发器内部是否清洁并状况良好？
Is the area behind the oven / speed oven / microwave clean? (Use a torch or your mobile phone to shine some light in there). All the items on the back line should be moved at least monthly so that the area behind can be cleaned. 烤箱/快速烤箱/微波炉后方区域是否清洁？（使用手电或者手机照明进行查看）每月至少移动后方区域设备一次，彻底清理该区域。
Stainless Worktops are clean and shiny. Items are neatly placed on top and it is free from clutter.不锈钢工作台干净并光亮。物品摆放有序。
Speed oven is clean and free from food debris. Handle and seals are clean. 快速烤箱干净无食物碎屑。把手及密封条干净无污渍。
The toasting paddle and basket are clean and in good condition.烘烤托盘及篮子清洁且状态良好。
Are the staff following correct procedure for the use of the speed oven paddle and basket? Specifically they should not be placing the speed oven paddle on the white cutting board or over the cambro pans in the sandwich unit.员工是否正确使用快速烤箱托盘及篮子？需特别指出，店员不可以将其放在白色垫切板或三明治操作台积盒上方。
Is the Microwave clean and free from splatter. Check that the handle, seal and filter are clean.
Is the POS screen clean?
Is the coffee machine clean and in good condition?
Is the coffee fresh bean to cup coffee?
Are light switches in good condition and clean?
Does the POS have a working customer facing display?
Thermometer is calibrated, in good repair and has a working battery. Check for accurate reading. 校准温度计，状态良好，电池电量充足。检查准确度。
Is the area around the POS free from unnecessary clutter? POS周边是否整洁无杂物？
Check temperatures of 6 products in the cold well of the sandwich unit and one product in the hot well. Are the temperatures within the correct ranges? If not then a) test more items b) see whether any temperature problems were shown on the temperature log c) ensure that corrective action is taken. 检查三明治冷台中的六种产品温度和热井以及热餐区中的一种产品。 温度是否在正确值范围内？ 如果不是，则a）测试更多产品 b）查看温度记录中是否显示温度问题 c）确保测试步骤正确。
Review temperature logs. Are they up to date? It is vitally important that the temperature logs are taken at least twice a day and that the Action Log is maintained. If the temperature log is not up to date then we will move the Restaurant on to doing 4x per day temperature logs. A temperature log which shows every temperature as being in the safe range is suspicious. 检查温度记录表。是否即时更新。至关重要的是，每天至少要进行两次温度记录，并维护“行动日志”。 如果温度记录不是最新的，那么我们将让餐厅每天做4次温度记录。若温度记录表中所有温度都显示在安全范围内，那么这份温度记录是不可信的。
三明治准备区的清洁度和组织水平（其中1 =“我想呕吐”，10 =“这很干净，我同意在这里进行重要的手术”）
Are all products available? Any meats / breads out of stock? 是否所有产品货品充足？肉类和面包是否缺货？
Does the bread look the way that it should in terms of color, shape and size? 面包的 颜色、形状和大小看起来是否正确？
Are the staff performing the hinge cut correctly without pressing down on the bread too much? 店员切开面包的方法是否正确，并且没有过度压面包。
Were sandwiches built with correct formula and build? 三明治是否按照标准配方制作？
Were all portions correct? Please make a note if you observed any under portioning or over portioning? 所有的分量是否正确？请记录下分量不足或超重的情况。
Does all the food in the cambro pans look attractive? Check lettuce not turning brown, tomato not too soft. 积盒内的食物看起来是否足够吸引顾客？检查生菜是否变黄；西红柿是否过软？
Tomatoes are ripe and red in color. Tomatoes are not frozen, limp, discolored, slimy, moldy nor have a bad odor.Tomatoes are cored, ends removed and sliced with a tomato slicer to a 3/16" (5 mm) slice.西红柿成熟并且颜色红润。西红柿没有冷冻、过软、褪色、发霉或有异味。西红柿尾部已去除，之后用西红柿切片机切成3/16‘’（5厘米）的切片。
Are the cucumber and onion the correct thickness? 黄瓜和洋葱切制的厚度是否正确？
Are the chicken patties displayed with the grill marks facing upwards? 鸡排有烧烤痕迹的一面是否朝上放置？
Check time/date/initial ( must be all 3 of these things) labels on cambro pans and open packages in sandwich unit and in fridge. 检查积盒上张贴标签的时间/日期/签名，以及三明治操作台和冰箱中开封食品的标签信息。
Does the tuna mix look correct? 制备的金枪鱼看起来是否正确？
Are the cookies soft and moist? 甜饼是否松软潮湿？
Is the cookie cabinet properly stocked and loaded in the correct way. Is it free from broken cookies and crumbs? 甜饼展示架是否摆放正确？
- Double meat
- Extra cheese or egg
- Combo or drink
Was upselling done with enthusiasm 建议性销售是否充满热情？
Did the staff at the POS thank customers and ask them to return? 员工是否在结账后谢谢顾客，并欢迎再次光顾？
Was this done with real enthusiasm or mechanically? 员工是充满热情还是面无表情？
Were staff mobile phones kept out of the customer area whilst you were in the Restaurant?
Were all staff uniforms correct and clean? Correct colours, no rips, no dangly jewellery? Hats worn correctly? 所有员工的制服穿着正确并干净整洁。颜色正确，没有开口、没有悬挂首饰。员工帽子佩戴正确。
How is the temperature in the back room? 后厨温度如何？
Check several high (hard to see) surfaces for dust. Are they dust free?
Are the fridge and freezer holding correct temperature? 冷藏和冷冻柜温度是否正确？
Are the tops of the fridge and freezer clean and dust free. 冰箱及冷冻柜上方干净无灰尘。
Are rubber seals for fridge and freezer doors free of black mould? 冷藏和冷冻柜门橡胶封条是否工作？
Freezer interior is frost/ice-free and rust-free with no debris on the floor. The compressor unit is dust-free. Handles and seals are clean. No items are being put directly on top of Chillers/Freezers. 冷冻柜内部结霜/没有冰层，没有生锈，并且地面上无碎屑。压缩机无灰尘。把手和门封条干净。冷藏柜和冷冻柜上面没有直接放置物品。
Is all food in the freezer fully frozen? If any frozen items are soft to the touch you must investigate the reason and take corrective action. 冷冻柜中的食品是否全部冰冻？如果冷冻食品摸起来变软，那么需要找出原因，采取正确行动。
Are both the fridge and freezer free of the plastic packaging material?
Internal Chiller/Freezer racks are clean.冷藏/冷冻柜内置物架干净。
Are the compressors for the fridge and freezer clean and properly maintained? 冰箱和冷冻柜的压缩机是否干净并得到合理维护。
Is there bread in the retarder? 是否有面包在解冻？
Confirm that the 3 compartment sink is being properly used in accordance with Subway's system for washing, rinsing and sanitizing cambro pans and other utensils. Must be using hot water (above 49C) and must be using authorized Kay Chemicals sanitizer. Note that if the 3rd sink is not full of sanitizing solution when you visit then it is likely that the procedure is not being properly followed. Also check that when you run the hot tap that hot water actually comes out. If it takes 2 or 3 minutes for hot water to come from the tap then that is a strong sign that hot water is not being used. 确认3槽水池使用是否正确按照Subway系统要求，进行洗涤、冲洗和消毒积盒和其它用具。 必须使用热水（49℃以上），并且必须使用指定的化学品消毒剂。 请注意，如果你到店时，第三个水槽没有装满消毒溶液的话，很可能门店没有遵从正确的操作流程。 同时请检查当开启热水龙头时，有热水流出。 如果需要2或3分钟热水流出，那么说明店内没有按照规定使用热水。
Is the hot water supply to the 3 compartment sink sufficiently hot?
Approved Chemicals are ordered for use and kept 6 inches away from the floor. 使用指定化学品，请存放于离地面6英寸（15厘米）的距离。
Are all items in the fridge and freezer correctly labelled - check 4 items. 冷藏和冷冻柜中的食品是否正确张贴标签？- 抽查四种商品。
Was the back room area free of any indication of unapproved products? If there were unapproved products what were they? 后厨是否有订购非指定产品的迹象？如果有，是什么？
Are the floor tiles unbroken? 地砖是否破碎？
Are the wall tiles unbroken? 墙砖是否破裂？
Is the backroom wall clean? Wipe the wall with a paper towel and degreaser to see if you can lift off any dirt. 后厨墙壁是否清洁？用擦手纸喷洒强力除油剂擦拭，看是否可以擦掉灰尘。
Are cloths and mops being soaked in sanitizing solution? 抹布和拖布是否浸泡在消毒溶液中消毒？
Check that staff are not bringing in their own food and storing it in the back room (including in the fridges). 检查店员是否携带食物并存放于后厨（包括冰箱内）。
Is the backroom free from any sign of cockroaches or ants or rats. You have to look for signs as they will not be obvious. Use a torch to look into corners and behind large items. 后厨是否没有蟑螂、蚂蚁或老鼠的迹象？由于虫害痕迹不明显，所以需要仔细查看。用手电筒查看角落以及大型设备后方。
Are the blades of the tomato slicer free from residue? 西红柿切片机上是否无残渣？
Confirm that staff are using spray bottles of sanitizer to sanitize all key contact surfaces every two hours, including: table tops, door handles, fridge and freezer doors and handles, metal work table tops, hand washing sink tap, POS screen.Is the 确认店员每两小时用消毒溶液喷洒所有关键接触表面，包括桌面、门把手、冰箱和冰柜门把手、不锈钢工作台表面、洗手池水龙头、POS屏幕。
Do the staff know where the first aid kit is? 店员是否知道急救包存放的位置？
Does the back room seem to be well organised with everything in a specific place? 后厨物品看上去是否摆放整齐有序？
Is the water spray bottle clean and clearly labelled? 装水的喷壶是否干净并且标签清晰。
Is the back room free from unnecessary junk - old posters, unused bits of equipment etc. 后厨是否有多余的垃圾-过期海报、不能使用的设备零件等。
Are the back room shelves well organized and clean?
Is the area underneath the 3 compartment sink clean and free of dirt and black mold?
Are there any other problems in the backroom which need to be mentioned?
Request all records, Z Tapes, WISRs, Control Sheets, Delivery records, Staff Schedules and review. 餐厅内所需留存的文件：Z条、近四周的WISRS和大揽表、现金交接表、夏晖送货单、温度记录表、排班表以及产品废弃表。
Are the required records present in the restaurant, are they organised and are they legible? 必备记录是否在餐厅内留存？存放是否有序，是否清晰可读？
What is the most recent month’s financial strength for this restaurant? 餐厅最近一个月的财务实力如何？
What was last month's AUV for this restaurant? 餐厅上个月的销售额是多少？
What is the most recent Purchase vs WISR number for this restaurant? 餐厅目前purchase VS WISR数据是多少？
What is the most recent Revenue Per Bread Number for this restaurant? 餐厅目前Revenue Per Bread数据是多少？
Are the opening balances on each week's WISR the same as the closing balances on the previous week's? WISR表中期初余额是否与上一周期末余额相同？
Are the food input prices on the WISR correct based on the lasted price list from IPCA? WISR表中食品单价每月是否根据IPCA单价做调整。
Please check 3 days Z Tapes (days chosen by you) against the Control Sheet total sales number. Do the sales numbers match? 请根据大揽表中销售数字，查看门店三天内的Z条（日期可任选）。销售额是否匹配？
Which 3 days did you check? 抽查的日期为
Is the ink on the till receipts clear and easy to read? 销售小票上的字迹是否清晰可读？
Please check 4 delivery items from the delivery records and confirm that they are properly recorded in the WISR delivery column. Did all 4 match? 请抽查夏晖订货单中的四项产品数量，确定相关数据在WISR中更新。
In your opinion is the restaurant reporting complete and accurate data? 在你看来，这家餐厅是否上报了全部及准确的数据？
Does the restaurant have a standard set of cleaning / operating procedures? 餐厅是否有标准的清洁/运营管理流程？
How well do these procedures seem to be being followed? 是否严格按照流程指示完成工作？
Do the inventory levels on the WISR make sense?
Is correct uniform being worn? Is the uniform clean?
There is no one who appears to be sick / have a cold who is working in the food preparation area.
Name tags are being worn and are in good repair.
Are the staff enthusiastic and active? Do they seem engaged and happy to be in the restaurant? 员工是否表现出热情积极的态度？他们看起来是否开心，并融入店内工作？
Are there any new employees in the restaurant this month? 本月是否有新进员工？
Ask the staff questions to test their understanding of some key areas of restaurant operations. 询问店员有关餐厅运营重点区域的问题进行测试。
Is the location of the restaurant correct in the Baidu, Elema, Meituan systems? 百度外卖、饿了么、美团外卖系统中显示的餐厅位置是否正确？
Check the restaurant's online store. Is it using correct logos, approved images, correct sandwich names and descriptions. 检查餐厅的线上门店。是否使用正确的logo，正确的三明治名称以及描述。
Is the restaurant completing the required reconciliation of online sales to show how they are included in the WISR? 餐厅是否完成必须的线上销售调节，以及填写在WISR中的哪一部分。
Approximately how many delivery sandwiches does the restaurant sell each day? 每天餐厅外卖三明治的数量大约有多少？
Does the restaurant have a designated shelf to store sandwiches waiting for collection? 餐厅是否有指定货架存放等待外卖取走的三明治。
Does the restaurant have a clean and dry place to store sandwiches waiting for collection? 餐厅是否有干净且干爽的地方存放等待外卖取走的三明治？
Does the restaurant have a trade area map?餐厅是否有商圈地图？
Has the franchisee set up monthly or weekly sales goals for the restaurant? Are these goals clearly communicated to the Restaurant Manager and Staff? 加盟商是否设定了餐厅月销售或周销售目标？这些目标是否清晰的传达给店经理以及店员？
Does the restaurant have a marketing plan?
Does the restaurant have Chapter 17 of the Operations Manual AND the LSM Guidelines printed and available in the restaurant?餐厅是否打印出操作手册第17章以及本地市场指导方针。
Does the restaurant have any directional signage away from the restaurant to guide customers towards the restaurant? 餐厅是否有指引性标识，引导顾客到店？
Does the restaurant have any cross marketing relationship with any other business in its trade area? 餐厅是否与商圈内其它商业体建立交叉营销？
Does the restaurant distribute any bounce back coupons at the POS with each sandwich sold? 餐厅是否随每一份卖出的三明治分发优惠券？
What discount does the restaurant give to shop staff working in the same mall or to management office employees? 餐厅提供给商场员工或管理人员怎样的优惠？
What other marketing activities is the restaurant doing this month? 餐厅本月还进行了哪些市场活动？
Any other information shared by the restaurant manager, staff or franchisee? 餐厅经理、店员或加盟商是否还分享了其它信息？
Is there anything which you have found in this restaurant which you believe is a food safety hazard requiring immediate action? If so please escalate to Linz. 是否在餐厅发现需立即处理的食品安全问题？如果是，请马上联系Linz。
What are the 5 highest priorities to be addressed in this restaurant? 本餐厅最需要解决的五个问题是：