Superdrug Retail Complaince Audit 2025 - Wave 1

Are ALL External fire doors unlocked, unbarred, unbolted and can be freely opened? (10)

Are fire routes clear? (3)

Has the fire alarm and emergency door release been tested for the previous 3 weeks? (3)

Has the emergency lighting been tested last month? (3)

Has the fire extinguisher visual check been completed in the last three months? (3)

Has the fire evacuation been completed in the last 6 months? (3)

Has the ladder and kickstool been completed within the last 3 months? (3)

Has the store risk assessment been completed in full and signed by the Store Manager? (3)

Has the manual handling risk assessment been completed in full and signed by the manager? (3)

Check 1 week from the previous 4 weeks. Are the Legal & Safe must do actions fully completed on daily floorwalk sheet? (3)

Is the store displaying the current versions of challenge 25 talkers and the staff room poster? (3)

Check 10 price changes from current and previous Wednesday Price changes on the back office. Have they been printed and put out? (10)

Has the store completed a trading standards Price Check for the last 4 weeks? If more than 10% were incorrect for the week checked, was the task repeated within that week? (3)

Check 20 lines (10 lines at random and 10 lines from the previous 8 weeks date code tasks). Are lines reduced wear required? (3)

Of the 20 line's checked, are all products within the current date? (10)

Check the previous 4 weeks. Have ALL stands been completed and signed off by management on the cosmetic control app? (10)

Check one week of the previous 4 weeks. Has the store manager completed the Maybelline Stand? Check CCTV to confirm this. (10)

Check 50 gaps (takings under 30k), 75 gaps (30k-50k), or 100 gaps (over 50k). Is there stock on the HHT of more than six units on hand that should be on display? (5)

Is there availability of all SKUs for the Top 10 sellers on the sales floor? (5)

Check the previous 4 weeks. Has the top 30 shrinkage count been completed on the HHT? (3)

Check 1 week from the previous 4 weeks. Is the Statement of Movement report fully checked off and signed by the person completing the check? (3)

Check current PFS orders on the system match the current orders awaiting collection? (3)

Are there any PFS/ O&C showing as to be refunded on the HHT? (3)

Check 3 PFS / O&C refunds in the last 7 weeks. Have they been refunded within 22 days from the date of order? (3)

On the following keys secured as per key control policy - Front/Back Door, Safe, Office, CCTV Key & Key Cupboard? (3)

Is the back door closed and alarmed when not in use? (3)

Is the office door locked when not in use? (3)

Check 20 lines across all departments priced £10 and above (pre-promotion price) are tagged. (3)

Are ALL spider wraps and ALL pin tags correctly applied as per company policy? (3)

Has any stock found within the store for staff use/consumption been signed in red pen? (3)

Check 3 days from the previous 4 weeks. Have all staff, including management, signed in and out correctly by scanning their name badge? (3)

Where CCTV is available check to sign out searches in the last 4 weeks, have they been completed as per company search policy? (10)

On arrival are all body worn cameras in use and being worn? (5)

Are Quail Headsets in use in the store? (3)

Has the SIV & Action plan been completed within 4 weeks of stock take? (5)

Is the red route displayed? (3)

Check CCTV for 1 day in the previous 4 weeks for one occasion. When a member of the team has left the sales floor was the red route walked on return to the sales floor? (3)

Review CCTV for a previous day with the last 30 days. Check 2 occasions, is the correct cover in place in the cosmetic aisle? (10)

Complete a full and documented safe check and declare on EPOS. Does the safe balance to zero? (10)

View on CCTV a safe check from the previous four weeks. Has this been completed correctly? (3)

Check one week for the previous four weeks. Does the last bag number used match the previous bag number on the Tellermate slip? (3)

For the week checked has the daily safe checks been completed by at least 2 different members of management across the week? (3)

Check one completed banking in the previous 4 weeks. Does the last bag number used match the previous bag number on the Tellermate slip? (3)

Check one completed banking in the previous 4 weeks. Is the bank slip, Tellermate slip and Loomis collection receipt attached to the banking report with bag numbers and values matching? (3)

Has the store completed the deadlock cashing up process for 1 week of the previous four weeks? (3)

Over the last 4 weeks have 2 different members of management completed the deadlock cashing up process? (3)

Check three Paid Outs in the last 4 weeks. Has the process been completed correctly by a member of management? (3)

Check 5 refund receipts over £30 in the last 4 weeks. Is the original refund receipt present with original receipt details captured and customer details completed where prompted? (3)

Check 5 voids from the last 4 weeks. Is the original transaction void receipt present? (3)

Check 3 days from the last 4 weeks price reduction reports. Are the receipts attached and reconciled to each day? (3)

Check 20% of staff files with a minimum of 3, and a maximum of 6 files (include a minimum of one NEW starter). Is there a copy of the relevant RTW documentation in their file? (10)

Check 3 files. Are ALL Return to Work forms completed and printed for absences over the rolling 12 months? (3)

Of the files checked, has the latest mandatory training been completed within the deadline? If completed outside of working time has the employee been paid? (5)

Check one team members understanding in relation to the sale of age restrictive products. (3)

Ask 1 team member - What was the value of the last stocktake result? (3)

Ask 1 team member - what?<br>Was the top loss category, and what was the top loss make up brand for the last stocktake result? (3)

Ask 1 team member: When must you start recording? How long is the pre-record on the BWC? Who can be filmed? (3)

Is cardboard separated and stored within own cage? Is small cardboard in its own clear sack? (3)

Is soft plastic in clear sacks? (3)

Is all mixed recycling in a clear sack? (3)

Is all general waste in red sacks? (3)