Suppliers Due Diligence - Claims

Do you have documented claims processes and policies that are compliant with General Insurance Code of Practice (GICoP)?

Do you have current claims procedure manuals?

Do you have controls in place to capture the failure of any systems, processes, or controls?

Do you have systems and processes in place to monitor, measure and detect whether your employees are complying with the standards under GICoP in the provision of their relevant services?<br>This includes,<br>- ensuring employees are adequately trained,<br>- ensuring employees are experienced, and<br>- ensuring that relevant professional licenses are current?<br>

Do you have an effective file quality review process / quality assurance program?

Do you have a current policy and procedure relating to fraud and anti-money laundering prevention?

If you have identified any customers experiencing vulnerability (CEV) have you followed your documented processes for managing these customers?

Do you have a process and controls in place to monitor your handling of complaints?

If applicable in the period (12 months) , have you successfully submitted your IDR complaints data to ASIC?

Have you onboarded any outsource services in the last period (12 months)?

Is your Australian Financial Services (AFS) Licence current?

Has your AFS Licence been restricted by Australian Securities and Investments Commission (ASIC)?

Have you reported any incidents/breaches against your AFS Licence to ASIC for the last period (12 months)?

Have you met all of your regulatory and legislative obligations in respect of your AFS Licence?<br>

Have you lodged company accounts with the Regulator (ASIC) over the last twelve months?<br>- ASIC FS70 Australian Financial Services Licensee Profit and Loss Statement and Balance Sheet<br>- ASIC FS71 Auditor’s Report for AFS Licensee

Do you have systems in place to identify, report, manage and monitor conflicts of interest?

Have you met your legal and regulatory obligations for record retention and disposal for the last period?

Have you maintained an information security framework and complied with the relevant legislation?

Has your Information Security Controls Framework been reviewed in the last 12 months?

Have you become aware of a material weakness in any of your information security controls in the last year?

Have you complied with your Information Security Controls testing program?

If you became aware of a critical cyber security incident in the last period did you notify the Australian Cyber Security Centre within 12 hours?

Have you maintained effective User Access Review Controls?

Do you use access profiling to ensure the appropriate segregation of duties?

Have you completed a Business Impact Assessment (BIA) of critical business processes and critical systems in the past 12 months?

Do you have a Business Continuity Plan (BCP) for each of the critical business processes determined in your BIA which includes a recovery strategy/plan?

Do you have an IT Service Continuity Management (ITSCM) Plan with recovery time and recovery point objectives to align with the BIA?

As part of your ITSCM plan, do you have a Disaster Recovery Plan (DRP) for each of the critical systems determined in your BIA?

Have all core operating systems used in providing services to us, been continuously available during core business hours during the last 12 months?

Have you reported any suspected or actual misconduct in the last 12 months?

Have staff received adequate training, and have the skills and qualifications to do their roles, and are those records of training are maintained?

Have you maintained the organisational competence to meet the required Financial Services (AFS) Licence and/or other legislation?

In the last 12 months did you receive any notices from regulators or Australian Financial Complaints Authority (AFCA) that pertain to services you intend to provide to SCC?

Have you maintained an effective incident management process during the last period?

Have you taken all reasonable steps in the last 12 months to comply with all applicable privacy legislation?

Have there been any new processes/projects or changes to current processes that impact the handling and/or processing of personal information related to services you intend to provide SCC?

Do you have policies and processes in place to assist with the identification and eradication of modern slavery in your supply chain network?