Marquee/EMC-Verify message/s are correct
Landscape / Appearance-Grounds are tidy- free of trash and weeds / Lawn Mowed / Generally appealing /
Menus - Including Drive Thru - Inspect every menu board - verify they are clean and in good repair (Including PAYS), POP is correct. Menus being cleaned twice daily?
Patio/Patio tables Clean and neat - In good repair - Safe
Windows-Clean and neat - no unnecessary clutter (Signage to date and properly posted) windows being cleaned by the shift and as needed?
Signs-No hand written signs
Lot/Sidewalks-Clean-free of trash and stains / Trash cans clean / Dumpster, Fencing and Shed area clean with gates or doors closed / grease trap clean with lid closed
Music Audible / volume
Drive menu area visibly appealing (best in class)
Walls, drive (stain & gum free), wall boards, foyer & drive door clean and in good repair
Drive thru window, trim, ledge, wall and surrounding windows clean in great repair (best in class)
Drive thru staffed appropriately (2 plus)
All drive orders that can be are being ran out drive door - habitually
Reply Time (5 second Focus) record shift and MTD reply Time
Greeting - use Sonic & Name / warm, friendly & clearly understood / not rushed
Clarify order/Enhance the Order/tell cost/inform of wait on long cook items/thank them all with a Smile in the voice
5 seconds to greet Guest at the window (assure drive window is closed between transactions)
Production chart in use (check held to sheet count)
Prince Castle used appropriately / hold timers used / timers staggered / trays clean
Correct portioning and placement / properly bagged & placed on expo tray
Expeditor / 5 second focus / proper condiments / Tokens at expo / over 5 receives token
Fountain Focused on Speed / Drinks, Slushes & Ice Cream started with-in 5 Seconds
Note any apparent lacking in cook training/performance
Orders being made as recorded / Expeditor assuring proper builds
Food dropped with-in 5 seconds of ordered totaled
Uniform/Grooming Clean and Sharp- facial hair neatly trimmed - Name Tag - visor/hat - nail & jewelry guidelines followed
Focus on 5 second scan and 5 seconds out the door (Guest as our priority) / tray prepared in advance
Hop magnets in use - Sonic Commitment Book & Care Coins on Carhop
Care posters/items, Castleberry Care poster & 5 seconds posted
WOW Hop Introduction/Greeting - Smile in Voice / W.U.T.T.I. / 6 points of Carhopping
WOW closing at the car- Example, "it was my honor to serve you, if you need anything else please push the red button"
Check Backs (Routine) - Eye contact, Smile on face & in voice, Mints, WOW the guest, provide & exceed expectations, Thank them & "invite them Back"
Run or Skate- Visible sense of Urgency after delivery or skating, DT as well (skaters certified?)
Sense of urgency observed - 5 second focus / Stop and Drop', staff moves quickly at work stations, with intent / expeditor calls for product
Cook-time training- Drop what takes the longest time to cook first, Production line in use, Long cook items being called out
Ave Time Awareness- Drive-in has ave time goal, crew awareness of need for speed, works as a team
Aces in Their Places- Staffed appropriately (shift & overall), management and crew focused on taking care of guests
MOD consistently coaching for improved performance in all areas
Manager On Duty influencing all critical processes (Speed of Service, Accuracy, Quality, Food Safety, general safety, Cost Controls, administration and FUN)
Equipment stocked for Business- Product stocked appropriately, equipment positioned for Speed
Organization, production line(s) prepared, stock, back-ups, dating, tempering, assigned duties all indicate travel path being adhered to
Meat & Temp Logs completed
Mgmt./Crew Appearance - Uniforms/Grooming Clean and Sharp -- No off duty employees hanging around
MOD demonstrates and controls Culture of Respect
Locations Skater Plan: full time in action or partial (11a-2 / 2p-4 / 8p -10) ?
Organization / Housekeeping - Store Organized / Clean and neat
Friendly / Crew having Fun
Deposits - Deposits Logs & slips verified on every visit - daily balance sheet - E2 - reviewed w/GM and action steps taken as necessary
Equipment- All equipment in working condition-if not, list repair/replacement needed and timing on the "notes".
Safety- Floors dry and free of clutter, slip and fall hazards. General safety and security procedures followed.
Cost Control as a Focus / MOD observing & training throughout shift / IFC & Weekly Inv. tools being used (variance detail posted)
Labor/ Schedule - Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct.
Bench / Fully staffed / minimum of 4 assistant managers (Focused on 3 GM level assistants)
If not met what action is being taken to correct?
E-Learning / System 8 - to date