SV Visit - duplicate

• Document No.

• Audit Title

• Drive-in #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First Impression (Any issues must be corrected or assigned to be corrected before supervisor leaves drive-in)

• Marquee/EMC-Verify message/s are correct

  Yes

  No

  N/A

• Yes

  No

  N/A

• Landscape / Appearance-Grounds are tidy- free of trash and weeds / Lawn Mowed / Generally appealing /

  Yes

  No

  NA

• Yes

  No

  N/A

• Menus - Including Drive Thru - Inspect every menu board - verify they are clean and in good repair (Including PAYS), POP is correct. Menus being cleaned twice daily? <br>

  Yes

  No

  NA

• Yes

  No

  N/A

• Patio/Patio tables Clean and neat - In good repair - Safe

  Yes

  No

  NA

• Yes

  No

  N/A

• Windows-Clean and neat - no unnecessary clutter (Signage to date and properly posted) windows being cleaned by the shift and as needed?

  Yes

  No

  NA

• Signs-No hand written signs

  Yes

  No

  NA

• Yes

  No

  N/A

• Lot/Sidewalks-Clean-free of trash and stains / Trash cans clean / Dumpster, Fencing and Shed area clean with gates or doors closed / grease trap clean with lid closed

  Yes

  No

  NA

• Yes

  No

  N/A

• Music Audible / volume

  Yes

  No

  N/A

• Yes

  No

  N/A

WOW Drive-Thru (Why Pull Forward)

• Drive menu area visibly appealing (best in class)

  Yes

  No

  NA

• Yes

  No

  N/A

• Walls, drive (stain & gum free), wall boards, foyer & drive door clean and in good repair

  Yes

  No

  NA

• Yes

  No

  N/A

• Drive thru window, trim, ledge, wall and surrounding windows clean in great repair (best in class)

  Yes

  No

  NA

• Yes

  No

  N/A

• Drive thru staffed appropriately (2 plus)

  Yes

  No

  NA

• Yes

  No

  N/A

• All drive orders that can be are being ran out drive door - habitually

  Yes

  No

  NA

• Yes

  No

  N/A

Taking the Order (including Drive -Thru)

• Reply Time (5 second Focus) record shift and MTD reply Time

  Yes

  No

  N/A

• Yes

  No

  N/A

• Greeting - use Sonic & Name / warm, friendly & clearly understood / not rushed

  Yes

  No

  N/A

• Yes

  No

  N/A

• Clarify order/Enhance the Order/tell cost/inform of wait on long cook items/thank them all with a Smile in the voice

  Yes

  No

  N/A

• Yes

  No

  N/A

• 5 seconds to greet Guest at the window (assure drive window is closed between transactions)

  Yes

  No

  N/A

• Yes

  No

  N/A

Making the Order

• Production chart in use (check held to sheet count)

  Yes

  No

  N/A

• Yes

  No

  N/A

• Prince Castle used appropriately / hold timers used / timers staggered / trays clean

  Yes

  No

  N/A

• Yes

  No

  N/A

• Correct portioning and placement / properly bagged & placed on expo tray

  Yes

  No

  N/A

• Yes

  No

  N/A

• Expeditor / 5 second focus / proper condiments / Tokens at expo / over 5 receives token

  Yes

  No

  N/A

• Yes

  No

  N/A

• Fountain Focused on Speed / Drinks, Slushes & Ice Cream started with-in 5 Seconds

  Yes

  No

  N/A

• Yes

  No

  N/A

• Note any apparent lacking in cook training/performance

  Yes

  No

  N/A

• Yes

  No

  N/A

• Orders being made as recorded / Expeditor assuring proper builds

  Yes

  No

  N/A

• Yes

  No

  N/A

• Food dropped with-in 5 seconds of ordered totaled

  Yes

  No

  N/A

• Yes

  No

  N/A

Delivering the Order (including Drive-Thru/when applicable)

• Uniform/Grooming Clean and Sharp- facial hair neatly trimmed - Name Tag - visor/hat - nail & jewelry guidelines followed

  Yes

  No

  NA

• Yes

  No

  N/A

• Focus on 5 second scan and 5 seconds out the door (Guest as our priority) / tray prepared in advance

  Yes

  No

  N/A

• Yes

  No

  N/A

• Hop magnets in use - Sonic Commitment Book & Care Coins on Carhop<br> Care posters/items, Castleberry Care poster & 5 seconds posted

  Yes

  No

  N/A

• Yes

  No

  N/A

• WOW Hop Introduction/Greeting - Smile in Voice / W.U.T.T.I. / 6 points of Carhopping

  Yes

  No

  N/A

• Yes

  No

  N/A

• WOW closing at the car- Example, "it was my honor to serve you, if you need anything else please push the red button" <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Check Backs (Routine) - Eye contact, Smile on face & in voice, Mints, WOW the guest, provide & exceed expectations, Thank them & "invite them Back" <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Run or Skate- Visible sense of Urgency after delivery or skating, DT as well (skaters certified?) <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

Speed of Service

• Sense of urgency observed - 5 second focus / Stop and Drop', staff moves quickly at work stations, with intent / expeditor calls for product <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Cook-time training- Drop what takes the longest time to cook first, Production line in use, Long cook items being called out

  Yes

  No

  N/A

• Yes

  No

  N/A

• Ave Time Awareness- Drive-in has ave time goal, crew awareness of need for speed, works as a team <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Aces in Their Places- Staffed appropriately (shift & overall), management and crew focused on taking care of guests <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• MOD consistently coaching for improved performance in all areas <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Manager On Duty influencing all critical processes (Speed of Service, Accuracy, Quality, Food Safety, general safety, Cost Controls, administration and FUN) <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

Travel Path

• Equipment stocked for Business- Product stocked appropriately, equipment positioned for Speed <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Organization, production line(s) prepared, stock, back-ups, dating, tempering, assigned duties all indicate travel path being adhered to

  Yes

  No

  N/A

• Yes

  No

  N/A

• Meat & Temp Logs completed

  Yes

  No

  N/A

• Yes

  No

  N/A

Atmosphere/Environment

• Mgmt./Crew Appearance - Uniforms/Grooming Clean and Sharp -- No off duty employees hanging around

  Yes

  No

  N/A

• Yes

  No

  N/A

• MOD demonstrates and controls Culture of Respect <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Locations Skater Plan: full time in action or partial (11a-2 / 2p-4 / 8p -10) ?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Organization / Housekeeping - Store Organized / Clean and neat

  Yes

  No

  N/A

• Yes

  No

  N/A

• Friendly / Crew having Fun

  Yes

  No

  N/A

• Yes

  No

  N/A

Management Observations

• Deposits - Deposits Logs & slips verified on every visit - daily balance sheet - E2 - reviewed w/GM and action steps taken as necessary <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Equipment- All equipment in working condition-if not, list repair/replacement needed and timing on the "notes". <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Safety- Floors dry and free of clutter, slip and fall hazards. General safety and security procedures followed. <br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Cost Control as a Focus / MOD observing & training throughout shift / IFC & Weekly Inv. tools being used (variance detail posted)<br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Labor/ Schedule - Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct.

  Yes

  No

  N/A

• Yes

  No

  N/A

• Bench / Fully staffed / minimum of 4 assistant managers (Focused on 3 GM level assistants)<br> If not met what action is being taken to correct?

  Yes

  No

  N/A

• Yes

  No

  N/A

• E-Learning / System 8 - to date

  Yes

  No

  N/A

• Yes

  No

  N/A

• Focus Items

• SV thoughts

• Completed on

  Date

• Completed on

  Date

• Manager in Charge

  Sign

• Manager in Charge

  Sign

• Supervisor

  Sign

• Supervisor

  Sign