Information
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Document No.
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Company Name
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Conducted on
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Site Code
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Inducted by
Client Induction
ACCESS
CUSTOMER ACCESS
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PACNET is committed in delivering the latest in Data Center compliance and OH&S standards. This is to ensure that all persons within PACNET's' premises are familiar with the site Rules and Regulations, OH&S best practice and Emergency procedures.
Site Induction is MANDATORY to new customers and to anyone who has never accessed our Data centre before. All non-inducted visitors need to be escorted for the duration of their time in the facility.
As part of the induction process, your credentials will need to be enrolled in our security system. A photograph and a scan of your fingerprint is required to gain access to the Data Centre. All key access points to the Data Center are equipped with a combination of industry standard card swipe readers and Biometric scanners. Your photograph will be used to produce a PACNET Identification Card embedded with your fingerprint profile for an added layer of security.
All issued security cards need to be surrendered back to Security Desk at the end of every visit. Lost, misplaced or stolen Access cards need to be reported to security immediately.
Please Note: All site access to the facility require prior notification to our onsite Security / Support Engineers and should be accompanied by a valid Support Ticket. You can arrange this through our Customer Support Number provided by your PACNET Account manager. Failure to do so may result in access being delayed or denied. All visitor Access to the Data Center needs to be verified with the Authorization List you have provided PACNET.
AUTHORIZATION LIST FOR CONTRACTOR AND VISITOR ACCESS
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Your welcome package includes all the necessary documentation required to get you started at the time you decide to come in for a visit or install equipment into your allocated space. These documents should include a Client Authorization list which you will need to fill in and send back to PACNET so we can include it in our security check list.
It is the sole responsibility of the Client to provide PACNET their latest copy of Authorization List. PACNET highly recommend Key Account Holders to review and verify any changes in their list on a regular basis and ensure PACNET is notified. This is to make sure that only nominated persons in your list are granted access to your equipment.
It is also possible to authorize contractors and visitors to access your cage, cabinet/s and equipment in your behalf provided that they have written/electronic approval from yourself or anyone listed with grant privilege in your Authorization List. This can be arranged through our Client Support Number where a reference ticket will be provided for your request.
Upon arrival, your visitors are required to present a VALID form of Government-issued Photographic Identification (i.e. Drivers License, Passport, etc.) to our Security Personnel for verification. Authorized visitors will be issued a temporary pass and they will need to be escorted to your allocated space.
DATA CENTRE TOURS
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An authorized customer is allowed to bring visitors to our site by acting as their tour sponsor. All visitors are required to sign-in at the Pacnet Security Desk and escorts will be arranged for the tour. Please contact the Pacnet Service Center to schedule a Data Center tour.
SECURITY
SITE SECURITY
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PACNET Data Centers deploy 24x7x365 security officers and have CCTV cameras installed in High risk areas. Access is controlled via a combination of biometric readers and security cards for PACNET SYCS1 Facility. Client Access to our security recordings can be requested but will require Data Centre Management approval for any footage and media to be released to any client. The use and distribution of information provided to you by PACNET in any way, shape or form are strictly for your own use and is bound by the Australian Privacy Act. Privacy laws apply.
CAGE AND CABINET SECURITY
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All customer cages are equipped with biometric readers. All PACNET SYCS1 cabinets/racks have standard combination locks and/or key locks. Optional security accessories can be arranged, please contact your PACNET Account Manager for more information.
All our Cabinet/Rack configuration comes with a Barrel Type lock as standard for PACNET SYCS1 facility. The default combination is set to 000 for newly allocated customer Racks. This can be set to your preferred combination. An instruction from the Facilities Engineer on how to set your own combination is part of this Induction.
IMPORTANT: These locks cannot be reset without the previous combination so it is VERY IMPORTANT that you DO NOT FORGET the combination you have set prior. You are to surrender the combination you have set on the rack when required by PACNET Data Center Management.
BUILDING EVACUATION GUIDLINES
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Your Data Center orientation will include an overview of the site safety rules and emergency procedures.
PACNET SYCS1 Facility is equipped with a diverse set of Fire counter measures and early detection systems such as VESDA, Dry Pipe, Sprinklers and Argonite Gas Suppression Systems.
Our Security personnel and designated onsite Fire Wardens will be your first point on contact in cases of emergency. You are required to follow their instructions and make your way toward the designated assembly point in a safe and orderly manner.
Please take your time to be familiar with the site orientation and layout during your time with PACNET. We expect you to do so for your own safety.
DELIVERIES AND EQUIPMENT REMOVAL
INBOUND AND OUTBOUND DELIVERIES
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Our Data Centers are equipped with loading/unloading facilities to provide easy access for your equipment to the co-location areas. Our loading bays are available during business hours from Monday–Friday, 9am-5pm. Accompanied deliveries during business hours do not need prior notification. If you are preparing for a particularly large installation, our implementation team will work with you to ensure a smooth delivery process.
Arrangements can be made for loading/unloading access outside of business hours and we may agree to accept a delivery on your behalf as required. Please contact the Pacnet Service Center for details.
Please note that deliveries made to a Data Center without advanced notice create a security concern. Although our technicians will try to identify the shipping customer, this is not always possible using information from the delivery documentation. If we are unable to ascertain the owner of the equipment, we may not be able to accept the delivery.
When notifying Pacnet of your delivery, please be ready to provide the following information:
• Schedule of delivery
• Courier company name
• Company name of recipient of the shipment
• Shipment description (size, number of packages/boxes/pallets)
• Airway Bill Number
To avoid delivery delays, please ensure that you use your own entity name, or nominated subcontractor’s entity’s name, for clearance and declaration and work with your shipping company or freight expeditor to guarantee that all fees (e.g., duties import charges) are paid for and paperwork is in order.
EQUIPMENT REMOVAL
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We track the removal of equipment in all our data center facilities. Only authorized customers are permitted to remove equipment from the Data Center. A completed ERF (Equipment Removal Form) must be provided to Security or an Authorized PACNET Staff for verification.
Loading dock procedures apply if required.
CODE OF CONDUCT
Inappropriate Behavior and Conduct Unbecoming
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PACNET Personnel are here to assist you in every way possible. We strive to make your experience with PACNET worthy of your expectations.
PACNET believes in Dignity and Respect towards its personnel in the work place and expect all Clients, Contractors and Visitors to reciprocate the same level of professional and rightful conduct it deserves.
PACNET reserves the right to refuse or deny entry to anyone with any untoward, rude and aggressive behavior within its facility and personnel.
Conduct unbecoming will result to an automatic denial of entry and a possible Ban to any PACNET Facility in the future.
RECORDING AND ELECTRONIC DEVICES
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Photography and videography are prohibited within the Data Center. You may, however, take photographs of your own equipment within your cabinets or caged area. Photos of our Data Centers and our facilities can be made available for your use. Please contact a member of the technical staff.
HOUSEKEEPING
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We expect customers to maintain their cabinets or cages in appropriate manner. The Data Center Management Team may ask you to address any installation that may present a safety risk or impact the operation of your equipment and of others or the facility. We can also provide you with Data Centre best practice installation guidelines as maybe required. Please inform any of our Technical Staff onsite for assistance.
SAFETY
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When working or visiting the Data Center, we recommend that closed-toe, flat-soled shoes be worn for safety. The raised and grilled flooring throughout the data halls may represent a particular hazard for walking in some type of shoes.
Proper dress code and foot wear are mandatory and entry is subject to management approval. Access will be denied for non-compliance.
PACNET EQUIPMENT AND UTILITIES PROHIBITIONS
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Only authorized PACNET Personnel are allowed to operate and handle Data Centre equipment, i.e., electrical, mechanical, HVAC Devices, etc.
Access/Modifications/Alterations to the Raised-Floor, Electrical, Structured Cabling and all dedicated PACNET installations in the Data Centre are subject to Facility Management approval.
FOOD AND BEVERAGES
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Zero Tolerance for foods and drinks in the main Data Hall.
FIRE HAZARDS
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Paper products or other combustible materials of any kind, like cardboard boxes, wrappings, plastic, etc, should not be left in cages or cabinets.
PACNET strongly advises its clients to use the Staging Room to unpack their equipment before entering the main Data Hall. Trollies and Equipment carriers are provided.
IMPORTANT: Our onsite Security and Engineers do daily checks on customer compliance in their allotted space with PACNET. All Identified hazards in your cabinets will be removed immediately without prior notification.
Alternative storage can be arranged to your requirements. Contact our Security Desk or any of our onsite Engineers to arrange.
STANDARD FACILITIES
STAGING ROOMS
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PACNET SYCS1 is equipped with a staging area for the purposes of unboxing equipment, building machines, testing configurations, etc. Our Staging Room is located close to loading bay/freight elevators, equipped with uninterruptible power, wireless Internet access, chairs and benches.
The Staging Room is available for use on a first-come, first served basis. Please contact the Pacnet Service Center if you have specific needs for the staging area.
STORAGE
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A limited amount of short-term storage space is available at each Data Center for the purposes of facilitating your shipments and installation. If long-term storage is required, please contact your Pacnet Account Manager to identify a suitable solution.
TOOL CARTS
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Crash carts, equipped with monitors and keyboards, are available for customer use at the Data Center. In addition, a small stock of tools and equipment may be signed out for short-term customer use.
If you require any advice on installation of equipment, power or cable management, please contact one of onsite Engineers or contact the Pacnet Service Center for assistance.
TRASH DISPOSAL
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Please help us manage waste by not taking cardboard into the data hall, flattening cardboard boxes and separating recyclable materials. Containers and trolleys for moving equipment are available for your use. Please contact a Security or local technician if you need assistance.
CAR PARK
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Car parking space is limited in our Liverpool Data Center due to expansion works being done on our new levels. Booking is essential. Please contact our Customer Support Number to Schedule your loading dock access so we can coordinate with our building security.
We encourage the use of Public parking for any long-term stay. Please see our onsite staff for advise on parking areas closest to our Facility..
Wi-Fi ACCESS
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Wireless Internet connectivity is available for temporary use and free-of-charge for PACNET SYCS1. Please contact Security for log-in assistance.
CUSTOMER SUPPORT
REMOTE HANDS SUPPORT
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Please note that Remote Hands Support is an optional subscription service.
Remote Hands services are provided to ensure that a skilled pair of hands is available around the clock. Skilled Pacnet technicians provide a rapid-response, on-site support service to help ensure our customers can maintain their services
Ad hoc support includes the provision of general installation and maintenance services. Technicians can undertake visual inspection and verification of equipment, report alarms and status. Equipment can be power-cycled, cards removed and replaced (where spares are maintained onsite by the customer). Equipment can be moved and cables re-terminated, circuits tested and verified.
If you require assistance from our experienced Data Center technicians, you can contact our multilingual staff at the Pacnet Service Center, or notify our Security Desk / Engineer if you are on-site. -
All Sections Reviewed / Completed?
SIGN OFF SHEET
CUSTOMER SIGN OFF SHEET
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I, the undersigned have fully understood and agree to the terms and conditions set forth by PACNET in accordance to its policies and procedures. I also agree that the PACNET Data Center Management Team reserves the right to implement and enforce the guidelines set forth herein.
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COMPANY NAME:
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Name of Inductee:
Inductee
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Name:
Data Center Management Sign Off Sheet
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Authorized Signature
