TAG: Head Housekeeper Checklist

Head Housekeeper Checklist

Head Housekeeper Checklist

Staff Management & Training

Review Staffing Schedule: Ensure adequate coverage for the week, considering planned holidays, shifts, and sick days. Ensure rotas align with business needs and budget KPIs.
Staff Performance Review: Conduct one-on-one sessions with staff to discuss performance, provide feedback, and highlight any issues to the GM.
Training Sessions: Organise training on room standards, new cleaning techniques, safety protocols, and any newly introduced equipment.
Team Meetings: Hold a weekly team meeting to address concerns, discuss guest feedback, and align housekeeping with hotel goals.
Staff Grooming & Uniform Check: Ensure all staff members adhere to the hotel's grooming and uniform standards.
Staff Wellbeing: Check in on staff morale and address any concerns affecting their performance.

Room Inspections: Perform daily room inspections, ensuring cleanliness standards are met, with a focus on bathrooms, bedding, and floors/carpets. Maintain room-by-room inspection reports.
Review Lost & Found Items: Ensure the lost and found inventory is up-to-date, with items properly logged and stored.
Check Linen Stock: Confirm sufficient stock of linens (towels, bed linens) for the upcoming week. Record rejects and delivery counts. Order additional stock if needed.
Inspect Public Areas: Walk through reception, hallways, lifts, and other public spaces to ensure they are clean and well-maintained. Prioritise VRS route to achieve 10/10 standards.
Deep Cleaning Schedule: Assign and oversee deep cleaning tasks for carpets, windows, air vents, and light fixtures in common areas and guest rooms.
Cleaning Supply Materials: Take stock of cleaning supplies, ensuring adequate stock levels and reordering items as needed.
Scent & Ambience Check: Ensure that the fragrance and overall ambiance in all rooms and public spaces align with the hotel's luxury standards.
Check Turndown Amenities: Confirm that turndown service includes luxury amenities such as chocolates, slippers, and fresh water.

Room Quality Checks: Ensure all rooms meet the highest standards, with correctly stocked and functional amenities.
Follow-Up on Guest Feedback: Review cleanliness-related feedback and address complaints or suggestions with the team.
Update Housekeeping Logs: Check logs for special guest requests or maintenance issues (e.g., extra pillows, broken items) and ensure they are actioned.
Check Special Occasion Setups: Ensure that rooms for anniversaries, honeymoons, or birthdays are decorated as per guest requests.
Check Room Technology & Functionality: Verify that electronic amenities, including smart lighting, temperature controls, and entertainment systems, are in working order.

Report Maintenance Issues: Coordinate with maintenance to resolve outstanding issues promptly, escalating urgent matters to the GM.
Check Housekeeping Equipment: Inspect and ensure all housekeeping equipment (vacuums, mops, laundry machines) is in working condition. Address repairs or replacements as necessary.
Check Guest Room Maintenance Requests: Review any reported guest room maintenance issues and ensure they are addressed within a timely manner.
Inspect Exterior Presentation: Ensure all hotel exteriors, balconies, and terraces are clean and well-maintained.

Review Housekeeping Standards: Ensure all standard operating procedures (SOPs) are followed and updated as needed.
Payroll Review: Verify staff hours in Fourth and approve daily hours worked.
Alert 65 Compliance Checks: Ensure all health and safety regulations (e.g., cleaning protocols, safety equipment, COSHH) are adhered to.

Prepare Special Rooms for VIP Guests: Ensure VIP and special guest rooms are pristine and meet all special requests.
Turn-Down Service: Confirm that turn-down service is performed correctly in rooms where requested.
Verify Personalised Touches: Check for any special guest preferences (e.g., pillow menu selection, fragrance preferences, preferred housekeeping schedule).

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