Tanyu Hosting Perfomance CheckList

• Outlet conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Greeting Guests

• Warmly welcome guests as they enter the restaurant

  Yes

  No

  N/A

• Provide a friendly and positive first impression by smiling and making eye contact

  Yes

  No

  N/A

• Assist guests with directing them to the waiting area

  Yes

  No

  N/A

Reservation Management

• Receive and manage reservations, ensuring accuracy and adherence to the reservation book or electronic system

  Yes

  No

  N/A

• Confirm reservations in advance and communicate any special requests or accommodations to relevant staff members

  Yes

  No

  N/A

Seating Guests

• Strategically seat guests to optimize table turnover and maintain a smooth flow in the dining area

  Yes

  No

  N/A

• Consider Lobby Layout, special requests, and the size of the party when assigning tables

  Yes

  No

  N/A

• Communicate effectively with Lobby to ensure they are aware of new arrivals

  Yes

  No

  N/A

Waitlist Management

• Maintain an organized waitlist, keeping track of parties and their respective wait times

  Yes

  No

  N/A

• Provide accurate wait time estimates to guests and keep them informed of any delays

  Yes

  No

  N/A

• Manage the transition from the waiting area to the dining area efficiently

  Yes

  No

  N/A

Customer Communication

• Clearly communicate with guests about wait times, specials, promotions, and any delays in service

  Yes

  No

  N/A

• Handle guest inquiries, concerns, or complaints professionally and escalate issues to management if necessary

  Yes

  No

  N/A

Menu Familiarity

• Be knowledgeable about the restaurant's menu,

  Yes

  No

  N/A

• Answer basic menu-related questions and guide guests in making informed choices

  Yes

  No

  N/A

Adaptability

• Be flexible and adaptable to handle unexpected situations, such as accommodating large walk-in groups, handling VIPs, or managing last-minute changes in reservations.

  Yes

  No

  N/A

Technology Utilization

• Efficiently using reservation systems, point-of-sale (POS) systems to manage the reservation.

  Yes

  No

  N/A

Team Collaboration

• Work collaboratively with Lobby, kitchen staff, and management to ensure a smooth transition from seating to dining

  Yes

  No

  N/A

• Communicate effectively with other team members to coordinate service and address any issues that may arise

  Yes

  No

  N/A

Maintaining Order at the Host Stand

• Keep the host stand area organized and tidy

  Yes

  No

  N/A

• Ensure that menus, promotional materials, and any other necessary items are well-maintained and easily accessible

  Yes

  No

  N/A

Guest Farewel

• Thank guests for dining at the restaurant upon their departure

  Yes

  No

  N/A

• Encourage guests to provide feedback and express gratitude for their patronage

  Yes

  No

  N/A

Monitoring and Reporting

• Keep track of guest flow, reservation patterns, and wait times.

  Yes

  No

  N/A

• Report any issues or trends to management and collaborate on solutions for improvement.

  Yes

  No

  N/A

Queue Management

• Queue Management

  Yes

  No

  N/A

• Able to organize queuing system during busy periods to minimize congestion and maintain a comfortable waiting environment

  Yes

  No

  N/A

• Provide entertainment or refreshments for guests waiting for their tables, if feasible.

  Yes

  No

  N/A

• Engage customer with Balloons, especially with the children

  Yes

  No

  N/A

Upselling and Promotion

• Actively promote restaurant specials, promotions, or loyalty programs to customer during the waiting process

  Yes

  No

  N/A