TASCO Shine Audit

• Client / Site

• Conducted on

  Date

• Prepared by

• General photo's of site

  Media

• Auditor 1st Impressions of the site

1. Site perimeter, driveway,enteance,

• 1.01 Are driveway grates free of any obstructions, e.g. Mud, leaf litter, rubbish, overgrown vegetation etc?

  Yes

  No

  N/A

• 1.02 Is the price board clean, free of cob webs & in good condition?

  Yes

  No

  N/A

• 1.03 Are driveway, garden beds & lawn areas clear of rubbish?

  Yes

  No

  N/A

• 1.04 Have around the pump islands, front of store & gutters been swept?

  Yes

  No

  N/A

• 1.05 Are all bollards & kerbs in good condition & painted?

  Yes

  No

  N/A

• 1.06 Is the air gauge operating correctly, free of leaks & have provision so the gauge is stored off of the ground?<br>(Hung from hook etc) <br>If Gauge kept inside there must be a sign

  Yes

  No

  N/A

• 1.07 Are the gardens & lawn areas being maintained?<br>Adequate scoria or pine bark (no visible black plastic, irrigation pipes or earth)?<br>Lawns mown & edged?<br>Weeds & dead plants removed?

  Yes

  No

  N/A

• 1.08 Is the dumpster enclosure clean & tidy, & in the dumpster lids closed?

  Yes

  No

  N/A

2. Forecourt

• 2.01 Are watering cans full, water buckets & squeegee's available & in good condition?

  Yes

  No

  N/A

• 2.02 Are the driveway bins clean, no more than half full, & the bin liners skirted neatly?<br>(No part of the liner should be able to move in the wind)

  Yes

  No

  N/A

• 2.03 Are the paper towel dispensers clean, adequately stocked & free of damage?

  Yes

  No

  N/A

• 2.04 Is the forecourt free from oil or fuel spills?<br>

  Yes

  No

  N/A

• 2.05 Are the fuel island menu boards correctly labeled & in good condition?

  Yes

  No

  N/A

• 2.06 Are the outside of the light boxes clean, with no cobwebs or damage?

  Yes

  No

  N/A

• 2.07 Are the canopy columns clean to a reachable height?

  Yes

  No

  N/A

• 2.08 Are all pumps clean?<br>**Must be free of tape residue

  Yes

  No

  N/A

• 2.09 Are all of the fuel pump decals correct, & in good condition?

  Yes

  No

  N/A

• 2.09a Is the Unigas pump decals and panels in good condition - If not contact Rob Reynolds 0418 819912 for replacements

• 2.10 Are all pump warning signs in position?

  Yes

  No

  N/A

• 2.11 Are all splash guards in place, the correct colour, & in good condition?

  Yes

  No

  N/A

• 2.12 Are all emergency stop buttons in good condition, unobscured, with correct signage?

  Yes

  No

  N/A

• 2.13 Are all tank fill markers correctly located, in good condition & the correct colour?<br>

  Yes

  No

  N/A

• 2.14 Is the site free of Pedestrian Obstructions?

  Yes

  No

  N/A

• 2.15 Are all of the fire extinguishers in the correct place, & have a stamp that is in date?

  Yes

  No

  N/A

• 2.16 Is the ice box located appropriately, (not blocking visibility from the console) and clean?

  Yes

  No

  N/A

• 2.17 Is any stock displayed outside of the showroom clean, stored neatly & priced?

  Yes

  No

  N/A

3. Building

• 3.01 Is the current trading name & phone number displayed at the door?

  Yes

  No

  N/A

• 3.02 Are the external walls clean & free of graffiti?

  Yes

  No

  N/A

• 3.03 Is the site free from non-approved signs?<br>

  Yes

  No

  N/A

• 3.04 Are there no ash trays along the front of the building, near entries, or anywhere within safe distances to pumps or the building?

  Yes

  No

  N/A

4. Toilets

• 4.01 Do the floors show signs that they have been swept & mopped recently?

  Yes

  No

  N/A

• 4.02 Are the doors clean & have correct decals?

  Yes

  No

  N/A

• 4.03 Are the walls clean & free of drip marks?

  Yes

  No

  N/A

• 4.04 Is the sink & toilet cistern clean & in good repair?

  Yes

  No

  N/A

• 4.05 Is the lighting operational & adequate for the room?

  Yes

  No

  N/A

• 4.06 Are the windows, air vents & ceiling clean & free of cobwebs?

  Yes

  No

  N/A

• 4.07 Is the toilet paper dispenser clean, in good condition, & well stocked?

  Yes

  No

  N/A

• 4.08 Is there air freshened available & working?

  Yes

  No

  N/A

• 4.09 Is the liquid soap dispenser available, clean, stocked & in good repair? <br>(No bar soap to be used)

  Yes

  No

  N/A

• 4.10 Are the hand drying facilities available, clean, in good repair?

  Yes

  No

  N/A

• 4.11 Is there a rubbish bin available, clean, in good repair & no more than half full?

  Yes

  No

  N/A

• 4.12 Is there a feminine hygiene unit available, clean & in good repair?<br>(If non commercial unit, must be clearly labelled as "Sanitary Bin"

  Yes

  No

  N/A

• 4.13 Is there a mirror available, clean & in good repair?

  Yes

  No

  N/A

5. Salesroom Presentation

• 5.01 Is the sales counter clean & uncluttered?

  Yes

  No

  N/A

• 5.02 Is the area behind the counter clean & tidy?

  Yes

  No

  N/A

• 5.03 Are all memo or notice boards in view of customers kept in a tidy manner?

  Yes

  No

  N/A

• 5.04 Are all staff members personal effects out of view of customers?

  Yes

  No

  N/A

• 5.05 Does the floor appear to have been swept & mopped recently?<br>(including under gondolas & promotional displays)

  Yes

  No

  N/A

• 5.06 Is the pay telephone clean, free from graffiti & operational?

  Yes

  No

  N/A

• 5.07 Is the pay ATM clean, free from graffiti & operational, with no stock on top of it?

  Yes

  No

  N/A

• 5.08 Are the salesroom windows & ledges clean inside & out?

  Yes

  No

  N/A

• 5.09 Are internal lights operational, clean & turned on?

  Yes

  No

  N/A

• 5.10 Are salesroom mats clean & in good repair?

  Yes

  No

  N/A

• 5.11 Is the salesroom tidy, & are walkways clear of stock?

  Yes

  No

  N/A

• 5.12 Are the air conditioner vents & ceiling clean & free of webs?

  Yes

  No

  N/A

• 5.13 Are the storeroom doors kept closed?

  Yes

  No

  N/A

• 5.14 Are pelmets clean, in good repair, with lettering &/or graphics that reflect the products displayed below them?

  Yes

  No

  N/A

• 5.15 Is the showroom free of any hand written or non approved signage?

  Yes

  No

  N/A

6. Customer interaction

• 6.01 Are all staff wearing a name tag?

  Yes

  No

  N/A

• Enter name of staff member/members who is/are interacting with customers

• 6.02 Are all of the staff neat, clean, we'll groomed & in approved uniforms?<br>This includes dark enclosed shoes<br>No denim to be worn

  Yes

  No

  N/A

• 6.03 Does the console Opperator provide a warm & friendly greeting to customers?

  Yes

  No

  N/A

• 6.04 Does the console Opperator recognise the opportunity to "value add"?<br>(Suggest promo deals when customer picks up part of a combo etc?)

  Yes

  No

  N/A

• 6.05 Are customer feedback forms located at the counter & available to the public?

  Yes

  No

  N/A

7. Stock

• 7.01 Are all shelves (excluding fridges) well stocked?

  Yes

  No

  N/A

• 7.02 Are all shelves fronted & faced?

  Yes

  No

  N/A

• 7.03 Are all products priced, including counter stands & displays?

  Yes

  No

  N/A

• 7.04 Is all data stripping in good condition, (no tape marks or broken edging)?

  Yes

  No

  N/A

• 7.05 Is all stock & shelving clean?

  Yes

  No

  N/A

• 7.06 Is all packaging in good condition, (no damaged or faded packaging)?

  Yes

  No

  N/A

• 7.07 Is there no visible out of date sock, including dairy fridge, chips, confectionary & groceries?

  Yes

  No

  N/A

8. Fridge & freezers

• 8.01 Are the fridges well stocked, (no gaps where stock has run out etc)?

  Yes

  No

  N/A

• 8.02 Is all fridge stock fronted and faced?

  Yes

  No

  N/A

• 8.03 Are all of the grills on free standing fridges clean?

  Yes

  No

  N/A

• 8.04 Is the floor clean under all free standing fridges, & ice-ream freezer?

  Yes

  No

  N/A

• 8.05 Are all fridge doors clean, including glass, handles & seals?

  Yes

  No

  N/A

• 8.06 Are all of the fridge shelves clean, in particular the milk shelves?

  Yes

  No

  N/A

• 8.07 Are all fridge lights working?

  Yes

  No

  N/A

• 8.08 Are all fridge temperatures in between 1 to 5 degrees celcius?

  Yes

  No

  N/A

• 8.09 Are all freezer temperatures between -25 to -16 celcius?

  Yes

  No

  N/A

• 8.10 Is the floor in the cool-room clean & free of spills

  Yes

  No

  N/A

• 8.11 Is all food kept off of the floor in the cool room?

  Yes

  No

  N/A

• 8.12 Is the ice cream freezer clean, with no dust in the rims & without enough ice to prevent easy removal of baskets?

  Yes

  No

  N/A

9. Promotions

• 9.01 Does the pole banner reflect the current promotions?

  Yes

  No

  N/A

• 9.02 Does the wall signage reflect the current promotions?

  Yes

  No

  N/A

• 9.03 Are all promo ends & counter units fully stocked?

  Yes

  No

  N/A

• 9.04 Is there a food combo available & does it have the appropriate in store signage?

  Yes

  No

  N/A

• 9.05 Do the pump headers reflect the current promotions?

  Yes

  No

  N/A

• 9.06 Are the current promotions being displayed on two dedicated promo ends.

  Yes

  No

  N/A

Food

• 10.01 Does the site have a coffee machine? (YES or NA)

  Yes

  No

  N/A

• 10.01a Is the coffee machine clean, inside & out, as well as being well stocked?

  Yes

  No

  N/A

• 10.01b Is the coffee machine operational? (Including the light?)

  Yes

  No

  N/A

• 10.02 Does the pie oven have adequate quantities of stock available?

  Yes

  No

  N/A

• 10.03 Is the pie oven, microwave & food fridge clean, inside & out? (No water containers to be used inside pie oven)

  Yes

  No

  N/A

• 10.04 Are all rolls, pies, cakes,slices etc dated in the food fridge?

  Yes

  No

  N/A

• 10.05 Has the time been recorded when individual bakery products were put into the pie oven?

  Yes

  No

  N/A

• 10.06 Does the site have a Bain Marie? (Yes or NA)

  Yes

  No

  N/A

• 10.06.a Is the Bain Marie, & utensils clean?

  Yes

  No

  N/A

• 10.06.b Is the Bain Marie stock fresh & well presented?

  Yes

  No

  N/A

• 10.07 Are the appropriate licences & certificates visible?

  Yes

  No

  N/A

• 10.08 Is the food counter clean? (Including under & around equipment a & counter)

  Yes

  No

  N/A

• 10.09 Is there a bin by the food counter, is the bin & surrounds clean, tidy & identifiable with decal/signage? <br>Is it accessible to customers?

  Yes

  No

  N/A

• 10.10 Are all items priced, via menu boards, laminated sheets or data stripping?

  Yes

  No

  N/A

• 10.11 Does this site sell hot dogs? (YES or NA)

  Yes

  No

  N/A

• 10.11.a Are hot dogs stored in a sealed container in the fridge?<br>Are they dated?

  Yes

  No

  N/A

• 10.11.b Is the hot dog unit clean & in good working condition?

  Yes

  No

  N/A

• 10.11.c Are the condiments clean & well stocked?

  Yes

  No

  N/A

• 10.12 Does the site have a frozen drink machine? (YES or NA)

  Yes

  No

  N/A

• 10.12.a Is the frozen drink machine clean & operational?

  Yes

  No

  N/A

• 10.12.b Are cups & straws available for the frozen drinks?

  Yes

  No

  N/A

11. Roadhouse/kitchen

• 11.00 Does the site operate a roadhouse, diner or a kitchen? Yes or NA

  Yes

  No

  N/A

• 11.01 Do all staff have tidy hair, is it tied back if appropriate?

  Yes

  No

  N/A

• 11.02 Are hands kept clean, as well as tongs or gloves used when handling food?

  Yes

  No

  N/A

• 11.03 Are all benches & food contact surfaces free of spills & waste food?

  Yes

  No

  N/A

• 11.04 Is the floor in the kitchen area clean & free of litter & spills?

  Yes

  No

  N/A

• 11.05 Are the walls & ceiling free of oil & grease build up?

  Yes

  No

  N/A

• 11.06 Is the grill area clean, tidy & free of waste food?

  Yes

  No

  N/A

• 11.07 Is the range hood clean?

  Yes

  No

  N/A

• 11.08 Are all the kitchen light covers/diffusers in place & clean?

  Yes

  No

  N/A

• 11.09 Is the customer dining area clean, including the floor, tables & chairs?

  Yes

  No

  N/A

• 11.10 Are all glass & crockery items free of chips & cracks?

  Yes

  No

  N/A

• 11.11 Are all condiments, cutlery, services, & straws accessible to customers?

  Yes

  No

  N/A

• 11.12 Are all of the dining room tables & chairs in good repair? (No ripped/torn upholstery or chipped/damaged table serface?

  Yes

  No

  N/A

• 11.13 Is the menu board clean, tidy & well presented?

  Yes

  No

  N/A

Office & storerooms

• 12.01 Is the storeroom tidy & floors clean?

  Yes

  No

  N/A

• 12.02 Is the cleaning cupboard clean & tidy?

  Yes

  No

  N/A

• 12.03 Is the sink area clean & tidy?

  Yes

  No

  N/A

• 12.04 Is the office neat, tidy, & kept in an organised manner?

  Yes

  No

  N/A

• 12.05 Is the door to the office kept closed?

  Yes

  No

  N/A

• 12.06 Is the switchboard cupboard free of junk, tools etc? (No metallic objects etc.)

  Yes

  No

  N/A

External lighting

• 13.01 Are pump dispenser lights working & free of damage?

  Yes

  No

  N/A

• 13.02 Is the lighting for the light boxes working & free of damage?

  Yes

  No

  N/A

• 13.03 Is the prime sign lighting working & free of damage?

  Yes

  No

  N/A

• 13.04 Are the pole banner lights working & free of damage?

  Yes

  No

  N/A

• 13.05 Are all other external lights (including canopy lights working & free of damage?

  Yes

  No

  N/A

SH&E

• 14.01 Is the spill kit easily accessible from the forecourt & complete, (or sealed with ties)?

  Yes

  No

  N/A

• List what is missing

• 14.02 Is there a HAZCHEM sign located at each entry to the site?

  Yes

  No

  N/A

• 14.03 Does the site possess a working CCTV system?

  Yes

  No

  N/A

• 14.04 Is the duress alarm within easy reach of the console, & does the console Opperator know its location?

  Yes

  No

  N/A

• 14.05 Is the PA system operational, & does the console Opperator know how to locate & use it?

  Yes

  No

  N/A

• 14.06 Is there an easily locatable flame proof torch available?

  Yes

  No

  N/A

• 14.07 Are there thermally insulated, gauntlet style gloves & 2 brass caps available, & easily located by console staff?

  Yes

  No

  N/A

• 14.08 Are there a minimum of 4 safety cones available & easily located by staff?

  Yes

  No

  N/A

• 14.09 Are there at least 2 reflective safety vests on site that are easily located by staff?

  Yes

  No

  N/A

• 14.10 Does the site have appropriately located smoke detectors, have these been tested in the past 6 months?

  Yes

  No

  N/A

• 14.11 Is the dangerous goods licence on display at console?

  Yes

  No

  N/A

• 14.12 Is there an SH&E notice board or specific area for staff notices?

  Yes

  No

  N/A

• 14.13 Are all emergency stop switches/buttons labeled correctly, readily accessible & operating correctly?

  Yes

  No

  N/A

• 14.14 Is there an up to date A4 size emergency contact list located at the console & easily visible?

  Yes

  No

  N/A

• 14.15 Are all pumps visible from the console, accessible & operating correctly?

  Yes

  No

  N/A

• 14.16 Are the correct security decals in place?

  Yes

  No

  N/A

• 14.17 Are all electrical leads free of grease & dust?

  Yes

  No

  N/A

• 14.18 Is there a Work Cover "are you injured" sign (Or State equivalent) located where it can be seen by staff daily?

  Yes

  No

  N/A

• 14.19 Are the current cigarette regulations being followed regarding POS signage & licensing?<br>

  Yes

  No

  N/A

• 14.20 Are the TASCO procedure manuals, easily located by console staff?

  Yes

  No

  N/A

• 14.21 Are all sections of the checklist folder up to date?

  Yes

  No

  N/A

• 14.22 Is there an up to date staff diary on site, is it easily located by console staff?

  Yes

  No

  N/A

• 14.23 Is the visitors book being used correctly?

  Yes

  No

  N/A

• 14.24 Is the emergency response folder accessible/locatable by console staff?

  Yes

  No

  N/A

• General Summery of the site

• If you have any questions or wish to dispute any of the findings in this report, you have a week to do so.
  Scores will be adjusted where warranted, documented or photographic proof will be required to amend any of the results