Title Page
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Trainee full name
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Site
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Trainer full name
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Conducted on
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Prepared by
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Please enter all written tests scores in the below boxes before starting the practical test.
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Core Manual test %
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Service Criteria test %
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Child Safety test %
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Finance & Ops test %
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Food test %
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Beer test %
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Wine test %
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Liquor test %
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Below two questions must be answered 'YES' in order to proceed with the rest of the practical test. You cannot continue unless they are both affirmative.
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Was the trainee in full, correct and clean uniform, including marks?
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Could the trainee correctly quote the company ethos in full?
SERVICE CRITERIA
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Was the table correctly set when you were seated?
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Was the table clean (including the floor underneath) and steady?
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Were you greeted or acknowledged within 3 minutes of being sat?
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Was the greeting friendly and genuine?
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Were you informed of any 86s or 85s before ordering (if appropriate)?
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Were you verbally offered drinks?
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Was your drink order taken at an appropriate time?
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Was your drink order taken on an iPad/ written down on a notepad?
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Was your drink order repeated back to you in full?
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Was the trainee able to demonstrate good knowledge of the drinks menu and offer appropriate recommendations?
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Were you offered bottled still or sparkling water?
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Were you verbally offered nibbles and/or starters?
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Were your drinks delivered within 3 minutes of ordering (5 min if big ticket or cocktails)? <br>If ticket time was not met but table was touched by MOD select 'YES'.
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Take a photo of your DRINKS
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Were all drinks made and presented correctly according to spec?
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If you ordered wine, was the correct wine serve procedure followed?
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If you asked an allergen question was the correct allergen procedure followed in full?
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Was your food order taken at an appropriate time?
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Was the trainee able to demonstrate good knowledge of the food menu and offer appropriate recommendations?
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Were you recommended any appropriate accompaniments with your main meal ?
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Was your food order taken on an iPad/ written down on a notepad?
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Was your food order repeated back to you in full?
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Did your starter arrive within 10 minutes of being ordered? If ticket time was not met but table was touched by the MOD select 'YES'.
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Take a photo of STARTER
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Were all starters made and presented correctly according to spec?
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Did you receive a check-back on your starter within an appropriate time frame?
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Was your starter cleared within 3 minutes of finishing?
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Did you receive appropriate pre-lay (cutlery, side plates etc) for your main course?
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Did your main course arrive within 8 minutes of your starter being cleared (15 min without starters)? If ticket time was not met but table was touched by the MOD select 'YES'.
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Take a photo of MAIN COURSE
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Were all mains made and presented correctly according to spec?
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Were you offered condiments with your main meal?
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If you ordered a kebab, did the member of staff serving it offer to pour the sauce for you?
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Did you receive a check-back on your main within an appropriate time frame?
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Was your main cleared within 3 minutes of finishing?
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Did the trainee ensure you had a ticket to ride throughout the meal?
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Were all drinks delivered on a tray throughout your meal?
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Were all unused items (empty glasses/condiments etc) cleared from your table within 3 minutes throughout your meal?
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Did the trainee endeavor to ensure your table remained clean and tidy overall (without being intrusive)?
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Were you given a dessert menu after your main course had been cleared?
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Were you offered tea or coffee?
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Did you receive appropriate pre-lay for your dessert?
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Was your dessert served within 8 minutes of ordering? If ticket time was not met but table was touched by the MOD select 'YES'.
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Take a photo of DESSERT
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Was your dessert made and presented correctly according to spec?
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Were your desserts cleared within 3 minutes of finishing?
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Was your bill brought to you within two minutes of requesting it?
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Was the bill folded and signed by the trainee and delivered in a bill book/ on a tip tray?
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Were you thanked by the trainee and bid farewell?
THE SECTION
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Did the trainee maintain control over their section throughout their test?
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Did the trainee ask for help when appropriate?
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Were 100s in their section cleared within 3 minutes (with or without help)?
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Was their section kept clean and tidy overall?
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Were tables in their section bussed and reset within an appropriate time frame (with or without help)?
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Did the trainee interact with their guests in a friendly and genuine manner?
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To your knowledge, did the trainee correctly follow service criteria on all tables?
GENERAL
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Did the trainee showcase a positive and friendly personality?
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Did the trainee move around the restaurant with an appropriate pace?
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Did the trainee maintain a professional, enthusiastic and smiley demeanor throughout?
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Did the trainee display good teamwork and interact well with other members of staff?
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If you experienced a problem during the meal, did the trainee react in an appropriate manner?
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Were you aware of the problem being brought to the MOD's attention?
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COMMENTS - please be detailed. Feedback to both trainee and trainer once the test is complete.
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