Title Page
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Barista
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Conducted on
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Auditor
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Barista makes immediate eye contact, smiles and acknowledges guest using appropriate response. (i.e. Good Morning, Good Afternoon, Good Evening)
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Barista acknowledged guest waiting in line.
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Did the barista provide recommendations of menu items, if asked?
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Attempt to upsell any food items? (mark N/A if guest already ordered food item)
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Barista anticipated the guest needs (i.e. directs to sugars/ creamers, offers extra napkins, additional assistance with their stay? etc.)
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Copy of receipt provided?
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Barista provides a fond farewell (i.e. Enjoy your stay, have a nice afternoon)
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Barista mentions their own name at any time during the encounter.
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Barista uses the guest name throughout interaction if known.
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Barista offers any additional assistance.
